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Extended Stay America - Phoenix - Airport - E. Oak St.

123 reviews
#136 of 173 Hotels in Phoenix
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Traveller (50)
Room & Suite (41)
Overview
  • Excellent18%
  • Very good8%
  • Average7%
  • Poor17%
  • Terrible50%
15 Dec 2017
“Just a few days is enough!!”
4 Nov 2017
“Fantastic staff; sketchy location.”
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Fitness centre
Pets Allowed
Business Centre
2.5 Star Hotel
All hotel details
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4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (123)Write a Review
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11 - 15 of 121 reviews
Reviewed 30 October 2017

after staying in the small over priced room stole 168.00 out of my account for cleaning fee with the only explination "was some crumbs in the floor. the floor area refured to is 5×5 168.00 to vacuum a 5×5 carpet that should be standard practice...More

Review collected in partnership with Extended Stay
Thank donaldrX4250YG
Response from 00esa, Manager at Extended Stay America - Phoenix - Airport - E. Oak St.Responded 3 November 2017

Thank you for your feedback. We are sorry for the cleanliness issues you had while being here and regret the inconvenience it caused. We have shared your concerns with my housekeeping team in an effort to improve our service as well as facilities moving forward....More

Reviewed 5 September 2017

Comfortable room with mini kitchen; clean. Staff is responsive and friendly. Central Location, close to everything, airport, downtown phoenix, Scottsdale, Tempe. Plenty of parking, can get very close to your roomMore

Review collected in partnership with this hotel
Thank jeffgM4069CC
Response from 00esa, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St.Responded 6 September 2017

Jeff, thank you for choosing to stay at Extended Stay America. We are delighted to read you loved the service provided by our courteous associates and were impressed with the kitchen in your well-appointed room. Thanks once more for your business, and we look forward...More

Reviewed 9 August 2017

My stay was because the central air cooling system in the apartment complex I live in went out for over a week. They put us up in the Extended Stay on E. Oak St. The room was clean and comfortable and the bed was very...More

Review collected in partnership with this hotel
Thank sharkscott
Response from 00esa, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St.Responded 10 August 2017

Thank you for your stay at Extended Stay America - Phoenix - Airport - E. Oak St. We are so happy you were overwhelmed not only by our outstanding service but also with your comfortable room. We hope to welcome you back soon. Sincerely, General...More

Reviewed 10 July 2017

The laminate wood flooring was dull and appeared dirty. There was a screw and a lot of "dust bunnies" on the floor near the air conditioning unit (it appeared that the air conditioning may have been repaired recently). The air conditioning was difficult to control;...More

Review collected in partnership with Extended Stay
Thank James P
Response from 00esa, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St.Responded 11 July 2017

James, first and foremost, I would like to offer you my apologies for the inconveniences you encountered with your room. Your concerns in regard to cleanliness and maintenance will be shared with our teams in an effort to improve our service delivery. We hope you...More

Reviewed 30 June 2017

Large rooms with a full kitchen, cold a/c and comfortable beds at a great price! Honest staff ( I had left 2 pcs. of jewelry on the table when I left and when I called up 2 days later the cleaning lady ( Iris) had...More

Review collected in partnership with Extended Stay
Thank G615MRjamesb
Response from 00esa, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St.Responded 1 July 2017

Thank you for your wonderful review. We are thrilled to know you loved your room with a kitchenette as well as found us to be a great value. We appreciate you acknowledging the service provided by our staff, especially Iris. We will share your compliments...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Room amenities
Microwave
Things to do
Pool
Outdoor pool
Tennis Court
Fitness Centre with Gym / Workout Room
Details
Price range
USD 72 - USD 183 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
USD 72 - USD 183 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (50)
Room & Suite (41)
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Room Tips
"Choose a different hotel"
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"Please do not be fooled by the word "extended", their is no quality found here."
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"pick a different property."
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"Don't know of any"
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