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We booked Extended Stay located at Deer Valley, Phoenix. Surprisingly, we were told that there is no housekeeping and if we need new towels we have to exchange it at the counter or reception area. The room is dirty and the toilet stinks. The sink...More
Response from 00esa, General Manager at Extended Stay America - Phoenix - Deer ValleyResponded 9 April 2017
Thank you for sharing your experience with us. We are sorry to read our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, this service is available upon...More
The staff was friendly and helpful. The young in evening was very welcoming. The gentleman in AM was very friendly. The neighborhood was safe. Rooms were clean and well stocked. We felt the a/c heater was quiet and effiencent.More
Response from Manager_11525, Manager at Extended Stay America - Phoenix - Deer ValleyResponded 27 January 2017
It is so rewarding to see that you had an excellent experience at our hotel. Thank you for your comments. We are pleased to read you were well accommodated by our staff with great customer service and that you enjoyed your clean room as well...More
We booked this hotel on Expedia prior to seeing all the negative reviews. We were unable to cancel and get a refund. I was amazed at the lack items that usually come with your room. No shampoo. No hair dryer. Had to request a roll...More
Response from 00esa, General Manager at Extended Stay America - Phoenix - Deer ValleyResponded 1 April 2017
Thank you for sharing a feedback about your stay. We apologize for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from home to use in their suite, so that’s why our amenities are available upon request at the front desk...More
No supplies in room, you had to order dishes, cutlery, cups, etc. No coffee pot or hair dryer. No TV guide and few channels. Two small, poorly stuffed pillows per bed. No blanket, just sheets and a cover. No dirty clothes bag. A one squeeze...More
Response from 00esa, General Manager at Extended Stay America - Phoenix - Deer ValleyResponded 29 March 2017
I am sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments in regard to your room and our breakfast offerings has been...More
If you choose to stay here because of budget , make sure to ask for 3rd floor room, maybe then the noise wouldn't be so bad. It must be faulty design in plumbing.
Don't expect much from the grab and go breakfast, granola bars and...More
Response from Manager_11525, Manager at Extended Stay America - Phoenix - Deer ValleyResponded 10 March 2017
Your review for our hotel was recently brought to my attention. The service level you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have taking steps to ensure your experience is not repeated....More
USD 64 - USD 97 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Also Known As
Extended Stayamerica Phoenix - Deer Valley Hotel Phoenix ,
Extended Stay America - Phoenix - Deer Valley Arizona ,