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Extended Stay America - Phoenix - Deer Valley

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Traveller (12)
Room & Suite (10)
Dining (3)
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Overview
  • Excellent28%
  • Very good11%
  • Average11%
  • Poor17%
  • Terrible33%
Travellers talk about
“decent room”(2 reviews)
“oatmeal”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Kitchenette
Wheelchair Access
Self-Serve Laundry
2 Star Hotel
All hotel details
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (90)
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Reviewed 30 March 2018

Transients charging their phones in the lobby with their dogs. Comforter, chairs , and carpet in the room had stains all over them. Hallways smelled like meth. If i was with my family i would have checked back outMore

Review collected in partnership with Extended Stay
Thank rockcity213
Response from 00esa, Manager at Extended Stay America - Phoenix - Deer ValleyResponded 31 March 2018

Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that,...More

Hotel's Favourite
Reviewed 9 September 2017 via mobile

I booked this room because it was a good price and close to where my daughter had moved to. I was here helping her get settled into her new place. This hotel far exceeded my expectations. The room I got (124) was extremely clean. The...More

Thank Woodwalker460
Response from 00esa, General Manager at Extended Stay America - Phoenix - Deer ValleyResponded 10 September 2017

Thank you so much for confirming to others that what a great choice Extended Stay America is! We are delighted to read you were impressed not only with your well-appointed room and our courteous associates but also with the value we offer. I will be...More

Reviewed 20 March 2018

I stayed at this extended stay for 5 days for work. Staff were friendly enough. Grounds were covered with cigarette butts and dog poop EVERYWHERE! When I checked in my room didn't have any toilet paper. Also some of the staff are towel Nazis. I...More

Review collected in partnership with Extended Stay
Thank awinfield0687
Response from 00esa, Manager at Extended Stay America - Phoenix - Deer ValleyResponded 21 March 2018

Thank you for being our guest. We apologize for the cleanliness and service issue you encountered. We have started our procedure to make sure that every room is exceptionally clean, and we're working with our housekeeping department to make sure we correct our drawbacks. We...More

Reviewed 18 February 2018 via mobile

Noisy. No coffee in the room. Rooms not ready at 5pm. Pillows didn't have pillow cases. Paid 190 dollars for a 50 dollar room. Will never stay at an exte need stay again, would rather sleep in vehicle.More

Thank xpmlvt
Response from 00esa, Manager at Extended Stay America - Phoenix - Deer ValleyResponded 19 February 2018

Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you...More

Reviewed 23 January 2018

What was good: **All employees were professional (albeit I had minimal contact with them) **Laundry facilities worked well What made it horrible: **hotel 'guests' seem to linger around for extended amounts of time smoking cigarettes too close to the lobby entrance despite signage indicating this...More

Thank Bree B
Response from 00esa, Manager at Extended Stay America - Phoenix - Deer ValleyResponded 23 January 2018

Bree, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
USD 64 - USD 97 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
USD 64 - USD 97 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (12)
Room & Suite (10)
Dining (3)
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Room Tips
"Our room is noisy"
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"Find a different property. For the price it was a total ripoff. Not like other Extended Stay Hotels we have..."
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"Try for top floor."
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"Use hotwire if you dare."
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