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Extended Stay America - Phoenix - Deer Valley

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Traveller (22)
Room & Suite (23)
Dining (3)
Overview
  • Excellent28%
  • Very good11%
  • Average11%
  • Poor17%
  • Terrible33%
  • 19 Mar. 2018
    “Average stay”
  • 24 Oct. 2017
    “You get what you pay for”
Hotel website
20827 N 27th Ave, Phoenix, AZ 85027-3203 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Kitchenette
2.5 Star accommodation
Additional information
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Offers from Extended Stay America - Phoenix - Deer Valley
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Rooms
28 Oct.29 Oct.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (92)
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1 - 5 of 92 reviews
Reviewed 1 week ago

First off, I’ve stayed at various ESA hotels across the country over the years with pretty good luck. Although, my stays at other ESA’s were positive ones this one was not. This particular hotel is run on the cheap. This particular trip wasn’t a leisurely...More

Thank Steve R
Response from 00esa, Manager at Extended Stay America - Phoenix - Deer ValleyResponded 1 week ago

Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we...More

Reviewed 20 June 2018 via mobile

Really bad hotel, they have the poor front desk employee also as the maid. So you have to out and dial 0 everytime you need to talk to someone in the front desk. The room was a king suite with a sofa bed. First thing...More

1  Thank Vincent D
Response from 00esa, Manager at Extended Stay America - Phoenix - Deer ValleyResponded 20 June 2018

Thank you for choosing us for your stay. We are truly sorry for the issues you experienced and regret the inconvenience it caused. Your concerns will be discussed with our housekeeping and maintenance team to be more diligent with their work so that our future...More

Reviewed 30 March 2018

Transients charging their phones in the lobby with their dogs. Comforter, chairs , and carpet in the room had stains all over them. Hallways smelled like meth. If i was with my family i would have checked back outMore

Review collected in partnership with Extended Stay
1  Thank rockcity213
Response from 00esa, Manager at Extended Stay America - Phoenix - Deer ValleyResponded 31 March 2018

Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that,...More

Reviewed 20 March 2018

I stayed at this extended stay for 5 days for work. Staff were friendly enough. Grounds were covered with cigarette butts and dog poop EVERYWHERE! When I checked in my room didn't have any toilet paper. Also some of the staff are towel Nazis. I...More

Review collected in partnership with Extended Stay
Thank awinfield0687
Response from 00esa, Manager at Extended Stay America - Phoenix - Deer ValleyResponded 21 March 2018

Thank you for being our guest. We apologize for the cleanliness and service issue you encountered. We have started our procedure to make sure that every room is exceptionally clean, and we're working with our housekeeping department to make sure we correct our drawbacks. We...More

Reviewed 18 February 2018 via mobile

Noisy. No coffee in the room. Rooms not ready at 5pm. Pillows didn't have pillow cases. Paid 190 dollars for a 50 dollar room. Will never stay at an exte need stay again, would rather sleep in vehicle.More

Thank xpmlvt
Response from 00esa, Manager at Extended Stay America - Phoenix - Deer ValleyResponded 19 February 2018

Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you...More

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About
Description

Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.

Hotel Amenities
HOTEL FEATURES
 
Hotel class
Contact Information
Hotel website
HOTEL STYLE
Room types
Kitchenette, Non-Smoking Rooms, Suites
Number of rooms
1
PRICE RANGE
USD 74 - USD 185 (Based on Average Rates for a Standard Room)
Also Known As
extended stayamerica phoenix - deer valley hotel phoenixextended stay america phoenixphoenix extended stayextended stay phoenix
Location
United StatesArizonaCentral ArizonaPhoenix
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Traveller (22)
Room & Suite (23)
Dining (3)
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Questions & Answers
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Room Tips
"Our room is noisy"
Cadillac1748
7 Apr. 2017
Read review
"Find a different property. For the price it was a total ripoff. Not like other Extended Stay Hotels we..."
reb00000
27 Mar. 2017
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"Try for top floor."
wkramos8
23 Feb. 2017
Read review
"Use hotwire if you dare."
DWbiker
5 Jul. 2016
Read review
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