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Sheraton Grand Phoenix

Expedia.comUSD 292*
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#19 of 174 Hotels in Phoenix
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 341*
USD 292*
USD 341*
USD 292*
USD 341*
USD 292*
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Sheraton Grand Phoenix
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1,564 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Grand Phoenix
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Showing 1,512: English reviews
Katy, Texas, United States
Reviewed 10 January 2015

We stayed here again bc we had such great service and experience previously. My husband had to be here (Phoenix) for work and we tagged along too (Mommy and twin 2 year olds). The place is very clean, our suite was Fabulous, and the staff was amazing. Lorena and Patty in the club lounge were so wonderful to our twin...

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Helpful?
Thank Stephanie W
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Stephanie, We are thrilled to hear that each time you stay with us, you have such an enjoyable time and that this last time you had a chance to visit the fantastic Children’s Museum with your twin girls. Thank you for your special recognition of Lorena and Patty in the Club Lounge. We will be sure to share your...

Orlando, Florida
Reviewed 9 January 2015

The room we stayed in seemed small, but they were clean and had decent accommodations. Our housekeeper was so friendly and kind to us. Some staff were unpleasant but for the most part, I was pleased with the customer service. I really liked the hotel and I would return there for another Phoenix trip.

Review collected in partnership with Radisson Hotels
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Helpful?
Thank chante b
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Thank you for letting us know about your recent stay and that your experience, while overall a good one, did leave something to be desired in the way of receiving excellent service from all of our staff members. We of course want everyone you come into contact with while here to be friendly and caring. Thank you for telling us...

Portland, Oregon
Reviewed 8 January 2015

We needed a 1-night stay in Phoenix before heading out by car to explore Tucson and southern Arizona. We found the hotel quite comfortable with large, clean, nicely appointed rooms. We asked to be upgraded to the Executive Floor and our wish was granted due to low occupancy. This allowed us access to the Executive Suite area where very nice...

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Helpful?
1Thank Catherine S
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Catherine, Thank you for your kind comments. We are very happy that you enjoyed the Club level experience; we appreciate your feedback regarding it. We always want to know that if guests choose our upgrade option that they feel it is a good value. We were also glad to hear that you enjoyed our 4th floor patio area and...

Grand Rapids, Michigan
Reviewed 3 January 2015

We checked in during a convention with many people in the lobby. Someone was out directing traffic and making it easier for us to find a person to register with. I found the staff very friendly and always greet you as you go by, right down to the concierge and valet service. $20 for self park per day. Easy parking....

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Helpful?
1Thank LaurieSusan
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear LaurieSusan, Thank you for such a thorough review of our hotel; we are happy to hear that during your visit, you were able to encompass and experience so many of our amenities, as well as getting out and exploring what the downtown and surrounding area have to offer…what a nice review for your fellow travelers. Thank you. We hope...

Reviewed 28 December 2014 via mobile

I've been to this location a couple times. Previous times I debated about better deal at Hyatt, but the last. My only downer was I felt my car was frisked by Vale. Smoker smell inside my car was clear sign, that and my copilot dog was freaked out. Valet parking run. I came in late night yet the valet parkers...

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Helpful?
Thank Bryan C
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Bryan, Of course we will be happy to voice your concerns to the valet staff and we do apologize for any discomfort it may have caused you and your dog. Our intent and focus is always the care of our guests and no part of the customer service component of the hotel should detract from that. We are happy...

United States
Reviewed 28 December 2014

Believe it or not, this humongous property is wholly-owned by the City Of Phoenix. This unusual city-government boondoggle sideline is a real whale, with 40-50% more rooms than it needs. It loses millions of taxpayer dollars every year. Luckily, it is run by Sheraton, and not the city, so everything is superb in regard to hotel operations. The room we...

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Helpful?
Thank SteveRearington
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We’re so delighted that you enjoyed your stay at the Sheraton Phoenix, from the “squeaky” clean guestroom and the ease of parking your car to the beautiful surroundings of the area. Thank you for staying with us. We are indeed proud to be a part of the on-going urban renewal efforts in the heart of the downtown area and convenient...

West Chester, Pennsylvania, United States
Reviewed 26 December 2014

I want to compliment Janet, a guest services associate, for her excellent customer service. First of all, she was working on Christmas Day, which takes real commitment. She was extremely helpful and responsive to some special needs that I had. She really went out of her way to accommodate my situation, and made me feel recognized and special as a...

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Helpful?
Thank David K
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear David, Thank you for the recognition of our exceptional Guest Services associate, Miss Janet Ibarra. We are really delighted that Janet’s exceptional service made such a positive impact during your stay and also made your stay over Christmas a bit brighter. We love hearing that you felt valued because we certainly do value our SPG Gold members and appreciate...

Reviewed 18 December 2014 via mobile

Total redone and perfect location in down town Phoenix. Close and walking dissents to all the shops and restuarants. A great place to feel at home when your away from the ones you love. All the amenities and the bar and restaurant are delicious and not outrageously priced.

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Helpful?
Thank Christopher H
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Christopher, We love hearing that you feel “at home” when you are staying at the Sheraton Phoenix! Thank you for taking the time to let us and your fellow travelers know about your experience at our hotel, we do appreciate it. It’s great that you had the time to explore the downtown area as well. We enjoy our location...

Jasper, Texas
Reviewed 16 December 2014

Check in was fast, Room is great, but the real gem in this hotel is the people. Vanessa Hernandez, Concierge is just simply amazing. We have an Elf on the Shelf. I don't know how many travel with theirs but Santa gave us special permission to bring ours along. I asked Vanessa about stuff to do around town with a...

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Helpful?
Thank 667pamelab
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Pamela, What a great memory for your family; we are so pleased that we will always be a part of your memorable moments from your Sheraton Phoenix stay! Vanessa especially will be happy that her efforts impacted your stay so positively, and we will be sure to recognize and celebrate the exceptional service she provided with her. Thank you...

Albuquerque, New Mexico
Reviewed 14 December 2014

this is the second december in a row I have stayed at sheraton downtown phoenix ...convenient to the comerica theater ...site of alice cooper's annual christmas pudding charity concert. room clean, well appointed and expertly cared for by friendly, professional housekeeper, "DAISY". rarely do i include a comment aboutt an individual housekeeper ..but this young lady left an impression, thus...

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Helpful?
Thank Eileen D
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Eileen, Thank you for taking the time to let us know about your experience here and for recognizing Miss Daisy in Housekeeping for her exceptional service. We will be sure to celebrate your kind comments with her. We hope we will remain your hotel of choice when visiting Phoenix and will work hard to make each visit exceptional, enjoyable...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Phoenix is conveniently located in the center of the city, adjacent to the Phoenix Convention Center and just five miles from the Sky Harbor International Airport. ... more   less 

Additional Information about Sheraton Grand Phoenix

Address: 340 N 3rd St, Phoenix, AZ 85004-2128 (Formerly Sheraton Phoenix Downtown Hotel)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: $159 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Phoenix 4*
Number of rooms: 1000
Reservation Options:
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Also Known As:
Sheraton Phoenix
Sheraton Grand Phoenix Arizona
Hotel Style:
#8 Luxury Hotel in Phoenix
#18 Business Hotel in Phoenix
#19 Romantic Hotel in Phoenix
#31 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Phoenix staff and other travellers.
11 questions
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Phoenix, AZ
7 months ago
San Diego, California
9 months ago

See all questions (11)

Questions? Get answers from Sheraton Grand Phoenix staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“close to phoenix convention centre”
FredL50, 28 Apr 2017 | Read review
“Don't stay here”
B3225IBalices, 13 Apr 2017 | Read review
“Get the upper floors.”
John13Tacoma, 7 Apr 2017 | Read review
“Ask for a high floor corner room”
Longaniza43, 26 Mar 2017 | Read review
“High floor will get great views.”
janneen1, 14 Feb 2017 | Read review
5 of 5
Expedia.com
USD 292* /night
View Deal
Hotels.comUSD 292
Sheraton.comUSD 292
HotelQuicklyUSD 341
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Prices are for 1 room, 2 adults
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