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Sheraton Grand Phoenix

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#19 of 174 Hotels in Phoenix
Certificate of Excellence
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Sheraton Grand Phoenix
Sheraton Grand Phoenix
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1,535 Reviews from our TripAdvisor Community

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Showing 1,484: English reviews
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Austin, Texas
Reviewed 2 days ago NEWvia mobile

The conference was great, the hotel fell short. Much to my surprise after seeing the well appointed lobby, the room was well past it's prime. The greatest disappointment was the breakfast buffet and room service. Mediocre at best. The meeting rooms were great. The staff was fantastic. But other than that, not that impressive.

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Helpful?
Thank Richard A
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Richard, Thank you for letting us know that in certain areas we fell short of our standards during your recent stay. We're grateful for the feedback and we will put it to good use. We appreciate the time you took to let us know about the shortcomings in the dining areas and we remain committed in our daily quest...

Morden, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 30 January 2017

We were very pleased with our choice of hotel for our stay in Phoenix. The décor throughout the hotel was excellent, rooms were a good size and had great décor, loved the shower, comfortable beds, great view. We had both evening meal and breakfast in the hotel restaurant which were very good and if you don't have the maid service...

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Helpful?
Thank GillS98
About Hotel's Favourite Review
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We thank you so much for your recommendation of our hotel and are pleased to hear what an enjoyable experience you had here. We will certainly celebrate your kind comments about front desk agent Katie Simmons with her, and believe it will make her happy to know that her exceptional customer service so positively impacted your stay. We can both...

Augusta, Georgia
Reviewed 5 days ago NEW

My husband and I stayed here this past weekend for a conference at the convention center. I have nothing but praise for this hotel and staff. Checking in was fast, easy and Shamirin could not have been nicer. Very convenient to convention center, other recreational events and restaurants. Club level offerings for breakfast and evening snacks were tasty and plentiful....

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Helpful?
Thank lynne p
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Lynne, We thank you for choosing to stay with us and we genuinely appreciate your recommendation of our hotel to your fellow travelers - music to our ears! It was a pleasure to note how much you enjoyed your experience with us and we thank you for recognizing our team for their outstanding customer service, especially Shamiran at the...

Reviewed 2 weeks ago

I've stayed here twice. I was pleased both times.within walking distance to many distance of all the downtown Phoenix venues. The reservation and front desk employees were friendly and welcoming. I felt safe at this place. For safety, a key card is needed to go up to a room.The room was nice, clean and fresh smelling. My bed was very...

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Helpful?
Thank Debbie B
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Debbie, Thank you for the feedback you provided and we are delighted to hear how impressed you were with the service you received during your stay and also how much you appreciated our central location. It IS close to everything downtown. We would love more opportunities to welcome you here and will work hard to ensure you have the...

Reviewed 2 weeks ago

We decided to make The District our stop for dinner before a big event this past weekend. It was a great choice! The restaurant is beautiful. The staff were very delightful. The food starting with appetizers, dinner and drinks to dessert was delicious!!! It's nice the restaurant also caters to the public in general. My husband and I will be...

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Helpful?
Thank Pebbles R
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We are delighted to learn of your dining experience at our District restaurant and we will certainly celebrate your kind comments with our amazing culinary team, led by Executive Chef Chaz. You may be interested to know that the culinary team cares for our very own rooftop garden, where fresh produce and herbs from the garden are incorporated into menu...

Norman, Oklahoma
Reviewed 3 weeks ago via mobile

Had a great visit to Phoenix and the DSCOOP conference. Thanks to HP for a great event. The Sheraton Grand was great. Rooms were big and comfortable. The staff was very helpful and Rose was awesome. I would stay here again without hesitation.

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1Thank John10054004
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear John, We enjoyed having your group here, and we're delighted to learn how much you enjoyed your experience with us. The fact that you would recommend us as well, is very much appreciated. Thank you for recognizing Rose, on our housekeeping team. We will celebrate your kind comments with her and the rest of the team. Thank you for...

Mexico City, Mexico
Reviewed 3 weeks ago via mobile

I just stay today at the hotel. The hotel is beautiful and amendment are great BUT the service is very bad! The employees do not know what is to serve a costumer. They are 0 flexible for any request. I had to wait yesterday 40 minutes to have breakfast and 15 more to receive a cup of coffee and juice....

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Helpful?
1Thank i_isaac2014
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

It is our understanding that our Guest Services Manager has already reached out to you about your experience here at our hotel. Please connect with him directly if you would like to discuss your stay in further detail. Thank you for providing this feedback to us, as our leadership team for the restaurant can now use your feedback as a...

Dallas, Texas
Reviewed 3 weeks ago via mobile

Host hotel for the Annual Assembly AAHPM/HPNA. Very nice in downtown Phoenix. Obviously a convention hotel, but very personalized. Great beds & room service. Loved the bar area & they had my Chopin vodka! LOL. Only 3 blocks from the convention center, an easy walk. A bit on the pricey side for a very standard room, no microwave in the...

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Helpful?
Thank Ryan S
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Ryan, We are delighted to hear that you felt a personal touch from our staff during your conference stay. Thank you for sharing your memorable moments with us. We remain committed in our daily quest to provide exceptional service and amenities to our guests. Your business is valued and we thank you for it. Warm regards, Executive Management

Reviewed 3 weeks ago

I will keep this short and sweet. I am very glad they serve starbucks coffee in the lobby. On check-in days where they have over 500 check-ins they have a large assortment of candies like sour gummy worms that are free (love it). No hassle keeping my bags in security hold and very easy to get them in and out....

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Helpful?
Thank Mikel45365
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We're happy to know that you enjoyed the candy station upon arrival and we hope it made any wait time you may have experienced, more enjoyable. It was a pleasure to note how much you enjoyed your time with us as customer care is among our highest priorities here at the Sheraton Grand Phoenix. Thank you for choosing us for...

Baltimore, Maryland
Reviewed 3 weeks ago via mobile

Attended a 600+ conference for three days at this property. Rooms were pricey but service, food, staff and accommodations were aligned with the investment. Great location and attentive staff made this visit a crowd pleaser. Well done SPG!

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Helpful?
Thank Brian C
Nic_PHX, Eexecutive Management at Sheraton Grand Phoenix, responded to this review

Dear Brian, We are absolutely delighted that you felt that you received good value during your stay with us. Thank you for letting us know we hit our marks during your conference. Thank you for your feedback and your business; both mean a lot to us. Warm regards, Executive Management

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Phoenix is conveniently located in the center of the city, adjacent to the Phoenix Convention Center and just five miles from the Sky Harbor International Airport. ... more   less 

Additional Information about Sheraton Grand Phoenix

Address: 340 N 3rd St, Phoenix, AZ 85004-2128 (Formerly Sheraton Phoenix Downtown Hotel)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: $192 - $549 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Phoenix 4*
Number of rooms: 1000
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity and Jetsetter so you can book your Sheraton Grand Phoenix reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Phoenix
Sheraton Grand Phoenix Arizona
Hotel Style:
#9 Luxury Hotel in Phoenix
#18 Business Hotel in Phoenix
#19 Romantic Hotel in Phoenix
#32 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Phoenix staff and other travellers.
11 questions
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Phoenix, AZ
5 months ago
San Diego, California
7 months ago

See all questions (11)

Questions? Get answers from Sheraton Grand Phoenix staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor will get great views.”
 of 5 bubbles janneen1, 14 Feb 2017 | Read review
“Ask for a high floor corner room.”
 of 5 bubbles strongforu, 28 Jan 2017 | Read review
“opposite than the restaurant unless you like the smell of steak burning”
 of 5 bubbles tgomezzzz, 27 Jan 2017 | Read review
“Request a mountain view or a higher floor if you don't want to see the air ducts right outside your window.”
  • Nice, wide vanity. Makeup mirror provided in room.
  • Air ducts/etc on the roof outside my window.
  • Executive chair, desk, and desk chair.
  • Coffee maker, safe, and mini fridge all in room.
  • Another view from the door.
  • Shower was tile, grab bar installed for baths.
  • View as you walk in the door.
 of 5 bubbles D7693GZkaties, 20 Jan 2017 | Read review
“higher the better”
 of 5 bubbles dawgg001, 16 Dec 2016 | Read review
5 of 5