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Extended Stay America - Phoenix - Biltmore

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Extended Stay America - Phoenix - Biltmore
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47 Reviews from our TripAdvisor Community

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Showing 46: English reviews
St. Louis, MO
Reviewed 1 week ago via mobile

We wanted to be near airport for early flight. Very low end rooms. Small rooms with a kitchen but you have to ask for any glasses, plates etc. My husband and I found the sheets to be threadbare and mattress was not firm. Hallway had smelly empty pizza boxes, no ice machine but two empty ice trays so we had...

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Helpful?
1Thank Linda C
Bologna, Italy
Reviewed 2 weeks ago

I have stayed at this chain before, and find that if there are 2 locations, the one with the pool is worth the extra 3-4 dollars per night, because it's in a better location. My suite was a perfect square with a full kitchen, nice bathroom, clean carpet and attractive flooring otherwise, super quiet. Courteous staff who went out of...

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Helpful?
Thank carmen r
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Your feedback is important. Thank you for sharing. It is great to see your suite was to your liking by being clean, comfortable, and having the fully equipped kitchen. Also, we are satisfied to read your positive comments on the customer service provided by our staff. Once more, thank you for posting your review. We look forward to having you...

Phoenix, Arizona
Reviewed 2 weeks ago

This was our first place of stay when we landed in USA with 2 year old kid. And it did lived up to the expectation I had with ESA. Room was sufficient for the kid to play and airy. Kitchen is also equipped with all necessary equipment for cooking. Overall it was very nice experience.

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Helpful?
Thank vrajeshraval
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for taking the time to write a review. It is good to know your first impression of our hotel was a good one and the fully equipped kitchen was a welcomed addition in your room. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Denver, Colorado
Reviewed 5 December 2016

Stayed here for a work visit because it was close to meeting location. Rooms were clean, but that's about it. Noisy place, crying cats and kids. Strange smell in hallway and rooms so had to run air conditioner, with fan, entire night. Uncomfortable and squeaky beds and pillows. Breakfast is oatmeal, bagged muffins and granola bars. Not what I was...

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Helpful?
2Thank New2Colorado
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for the feedback about your stay at our hotel. The odors in the hallway and noise you described is unacceptable, and I sincerely apologize for your experience. To ensure your experience is not repeated, going forward we will have our staff walk the property more frequently to avoid these problems. Our team is committed to satisfying our guests,...

Montreal, Quebec, Canada
Reviewed 14 November 2016

Stayed for 2 nights. I was really impressed with what they offer and how they cater to the independent traveler. The checkin and front desk didn't really feel like a standard hotel and the services are pretty minimal, but not lacking. I would describe this place as having a hostel feel with a fancy room, but it was perfect for...

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Helpful?
Thank Thomas B
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

We appreciate you taking the time to share your experience. It is great know how pleased you were with the condition and quality of your room accommodations. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed 10 November 2016

I really felt at home at the Phoenix-Biltmore Extended Stay America. Realy relaxing in peace and comfort. That was my intention, to relax in peace and still be able to be myself. Yep, my batteries were really uploaded by the time i went back home...;-) The staff is super friendly refreshing and very efficient. You can ask them anything, they...

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Helpful?
Thank ,Agnes V
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

It is so rewarding to read how well your stay was at our hotel. Reading the high-quality customer service you were shown is satisfying. We are also glad to read that you valued our accommodations and the peaceful atmosphere so much that you would stay with us again. Once more, thank you for posting your review. We look forward to...

Kennebunks, Maine
Reviewed 4 November 2016

The problems I have with this is that it is supposed to be xtended stay. They didnt have one item or utensil in the kitchen, you had to rent/buy them separately. Also, the breakfast was preservative laden plastic wrapped muffins or granola bars, Thats it! We arrived at 3am after a long and harrowing flight, I was sick the next...

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Thank lilac_gs
Albuquerque, New Mexico
Reviewed 3 November 2016

I enjoyed my stay here and found the rooms to be very nice (I had a queen size bed on the third floor). It was quiet with no noise from neighboring rooms. Good A/C unit in my room. The kitchen worked out great but I only used the refrigerator and microwave. Their morning coffee (two caffeinated choices) was great. Took...

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Helpful?
Thank Fred J
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

The team and I appreciate you remarks. It is great to see that our room accommodations where to your liking and that the fully equipped kitchen was beneficial. We are also glad to read that you would stay with us again. The staff and I would like to thank you again for posting your review. We look forward to welcoming...

phoenix, az
Reviewed 25 October 2016

Pleased with decor, kitchen, cable TV selection, wi-fi, clean, feeling of security. Will definitively be back for longer stays. Desk employees all very efficient and fun to interact with. It appears their business model is for more than one night stays. So...although a coffee maker is in the room...bring your own coffee. Complimentary coffee is available in the lobby. Other...

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Helpful?
Thank tjaz1
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for taking the time to share your experience. It is great to see you valued the amenities provided during your stay and how helpful our staff was. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed 17 October 2016 via mobile

This hotel is infested with bugs. I don't even know what type of bugs they are. But they are everywhere. They are all in the rooms. They are in the bed. They are in the refrigerator. Even when I asked for fresh towels they were in between the towels. There are water stains all over the ceiling and all over...

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3Thank Kimberly S

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Phoenix - Biltmore

Address: 5235 N 16th St, Phoenix, AZ 85016-3201 (Formerly Extended Stay Deluxe)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: $124 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Phoenix - Biltmore 2.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Extended Stay Deluxe Phoenix/Biltmore Hotel Phoenix
Phoenix Extended Stay
Extended Stay Phoenix
Extended Stay America - Phoenix - Biltmore Arizona
Hotel Style:
#14 Best Value Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Phoenix - Biltmore staff and other travellers.
1 question
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Weyerhaeuser, Wisconsin

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Questions? Get answers from Extended Stay America - Phoenix - Biltmore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Third floor is quietest. Elevator is fast.”
 of 5 bubbles carmenr85, 6 Jan 2017 | Read review
“might want to ask for a room on the pool side.”
 of 5 bubbles ThomasB744, 13 Nov 2016 | Read review
“Street side hearing all cars driving. Other side is very quite”
 of 5 bubbles 901agnesv, 9 Nov 2016 | Read review
“Top floor (third) for quiet rooms and facing the pool.”
  • Sitting area in my room.
  • Queen size bed in my room that was very comfortable.
  • Bathroom of my room.
 of 5 bubbles 84fredj, 2 Nov 2016 | Read review
“Be conscious of distance of your room to the elevator if any mobility challenges.”
 of 5 bubbles tjaz1, 24 Oct 2016 | Read review
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