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Sheraton Samoa Aggie Grey's Resort

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355 Reviews from our TripAdvisor Community

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Showing 347: English reviews
Auckland, New Zealand
Reviewed 3 days ago NEW

The resort itself is amazing. The high ceiling reception with native treatments, the pool area, several beach fronts and the rooms are lovely. The rooms were as described and air conditioned, with the grounds looking amazing. However there were a few frustrations, some of them daily. 3 x 350ml bottles of water per room, per day is absolutely not enough...

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Helpful?
Thank Spicekiwi
Palmerston North, New Zealand
Reviewed 4 days ago NEW

The positives: Excellent swimming pool, close to the airport, bottled water supplied to rooms each day, the isolation, clean and tidy grounds, comfortable beds, friendly staff. Do join the SPG club...it is free and worthwhile. The negatives: Quite expensive for what you get, very average food and cocktails, a lot of the linen was badly stained (towels, duvets, sheets, etc),...

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Thank Brent R
Auckland, New Zealand
Reviewed 2 weeks ago via mobile

This place is absolutely phenomenol! My family and i loved our time at Aggies. Would recommend this to All! Great friendly service. Pool bar, kids playground, casino, game room. what more could u ask for? would do it all over again

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Helpful?
Thank Lillian T
David S, Manager at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa Lillian T, Thank you so much for your recent post on Tripadvisor. We certainly appreciate your feedback as it allows us the opportunity to review our service and facilities. However we are delighted to note that your recent stay was memorable for the right reasons. Our friendly staff are certainly our greatest asset, and was so happy to note...

South Yunderup, Australia
Reviewed 2 weeks ago via mobile

I have stayed at this hotel 3 times now. How this is rated '4' is beyond me. I suppose the food is good, service is quite good and location next to airport is convenient (town is an hour away). Considering I am often on the later flight in the hour drive to town at 11pm is not appealing so I...

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Helpful?
Thank BradP P
David S, Manager at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa Brad, Thank you so much for your recent post on Tripadvisor. We certainly appreciate your feedback as it allows us the opportunity to review our service and facilities. Whilst your review is particularly negative we appreciate your forwarding your concerns to me. Thank you for your comments regarding our staff, they are certainly our greatest asset, and happy to...

Auckland, New Zealand
Reviewed 2 weeks ago

WOW...I was not expecting this! I had visited Aggie Greys last year on a fact finding mission and the dive center that was on site was not this one. I had decided not to dive last time as the center was extremely lacking. My partner and I were back in Samoa again and had a few days not working to...

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Helpful?
Thank Steve R
David S, Manager at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa Steve R, Thank you so much for your recent post on Tripadvisor. We certainly appreciate your feedback as it allows us the opportunity to review our service and facilities. However we are delighted to note that your recent stay was memorable for the right reasons. Our friendly staff are certainly our greatest asset, and was so happy to note...

Mackay, Australia
Reviewed 4 weeks ago

My husband and I stayed at Agggie Grey's Resort last month ( October 2016 ) what a fantastic spot. Ocean at your door step, well nearly just a few metres away from your room. Great place for hopping off to Savaii which is another island of Samoa or to chill out before you fly home as it is only 10...

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Helpful?
2Thank JULIECALDWELL
David S, Manager at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa Julie Caldwell, Thank you so much for your recent post on Tripadvisor. We certainly appreciate your feedback as it allows us the opportunity to review our service and facilities. However we are delighted to note that your recent stay was memorable for the right reasons. Our friendly staff are certainly our greatest asset, and was so happy to note...

Brisbane, Australia
Reviewed 4 weeks ago

The positive side: friendly staff, impressive building, nice situation, lovely garden grounds, beautiful pool, safe beach & good water-activity gear available. The negative: although booked and paid in advance by Expedia, the resort had no knowledge of our booking when we arrived and seemed suspicious that we said all had been paid in advance. Took a while to sort that...

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Helpful?
Thank Roy O
David S, Manager at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa Roy O, Thank you so much for your recent post on Tripadvisor. We certainly appreciate your feedback as it allows us the opportunity to review our service and facilities. Whilst we do have a maintenance program in-house, and all mechanical and plumbing systems are checked through various control points before we allow a room to be sold, despite our...

Reviewed 3 November 2016 via mobile

The pool is the best . its huge with shade and sun and a great swim up bar. Food at the resort was nice but very expensive . our bathroom needs a good scrub as it had mild grime and lime scale which is not what I would have expected . room was nice , simple but fine. Views were...

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Helpful?
Thank Sarah R
David S, Manager at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa Sarah, Thank you so much for your recent post on Tripadvisor. We certainly appreciate your feedback as it allows us the opportunity to review our service and facilities. Happy to note that your recent stay with us was an enjoyable one, and you enjoyed the every aspect of your stay. We will certainly pass your feedback onto our staff...

Samoa
Reviewed 3 November 2016 via mobile

Stopped here for a few hours between my ferry and flight with a day pass. Beautiful surrounds and such a handy location to wait for that pesky 9.45pm flight to NZ. Bar staff could certainly increase revenue by offering table service rather than waiting for guests to approach them. Porters were friendly and helpful, so overall a pleasant experience.

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Helpful?
Thank kellyannawalker
David S, General Manager at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa Kellyannawalker, Thank you so much for your recent post on Tripadvisor. We certainly appreciate your feedback as it allows us the opportunity to review our service and facilities. However we are delighted to note that your recent stay was memorable for the right reasons. We certainly look forward to welcoming you back to the Sheraton Samoa Aggie Grey's Resort...

Wellington, New Zealand
Reviewed 31 October 2016

Booking was for 1 night as we were wanting to be located near Faleolo for our return flight home in the early hours of the morning the following day. Our experience during our stay was much to be desired and certainly below the standard of that which Starwood Hotel Group are renowned for worldwide. During our stay (which was for...

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Helpful?
1Thank Jarelle73
David S, General Manager at Sheraton Samoa Aggie Grey's Resort, responded to this review

Talofa Jarelle73, Thank you so much for your recent post on Tripadvisor. We certainly appreciate your feedback as it allows us the opportunity to review our service and facilities. I very much regret that your concerns were not brought to my attention whilst you were still in-house, as this would have provided me the opportunity to address these issues immediately,...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Spa
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
With a superb beach front location, Sheraton Samoa Aggie Grey’s Resort is the perfect location for your holidays with loved ones and friends. ... more   less 

Additional Information about Sheraton Samoa Aggie Grey's Resort

Address: Aggie Grey Resort Entrance Road, Mulifanua, Upolu, Samoa (Formerly Aggie Grey's Lagoon, Beach Resort & Spa)
Region: Samoa > Upolu > Mulifanua
Price Range: $213 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Samoa Aggie Grey's Resort 4.5*
Number of rooms: 175
Reservation Options:
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Also Known As:
Aggie Grey`s Lagoon, Beach Hotel Apia
Aggie Grey`s Lagoon, Beach Resort And Spa
Aggie Greys Lagoon Beach Resort
Aggie Greys Lagoon Beach Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Samoa Aggie Grey's Resort staff and other travellers.
18 questions
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Questions? Get answers from Sheraton Samoa Aggie Grey's Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you book direct or are a Starwood Preferred guest the rooms are cheaper and you get free wi-fi”
 of 5 bubbles JULIECALDWELL, 9 Nov 2016 | Read review
“All rooms face onto the beach and have views. Ground and first floor.”
 of 5 bubbles gregorus, 12 Oct 2016 | Read review
“Ground floor rooms are best”
 of 5 bubbles taxistarfish, 11 Oct 2016 | Read review
“The whole place was beautiful to me”
 of 5 bubbles 495elisabetht, 10 Oct 2016 | Read review
“Ground floor is great but not essential”
 of 5 bubbles Chris_Haml, 10 Oct 2016 | Read review
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