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Luna Runtun, Adventure SPA

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1 room 2 adults 0 children
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Luna Runtun, Adventure SPA
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667 Reviews from our TripAdvisor Community

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Showing 258: English reviews
california
Reviewed 8 August 2015

Luna Runtun is a lovely lodge located above Banos with a great view. The rooms are beautifully decorated and very comfortable. The spa offers a wide range of treatments. We chose the volcanic ash..and loved it. Great views from the pool Excellent service. The only disappointment is that they now serve buffet meals which is not nearly as romantic as...

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Helpful?
Thank juanitaC7
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

It’s great to get such good feedback, thank you. I will forward your comment about the buffet to the food & beverage manager. Thank you very much for your time to write.

Toronto, Canada
Reviewed 5 August 2015

we stayed at luna runtun last week for one night. the reason i booked this place was because of the hot springs that over look the city. the view was spectacular especially at night. we were a family of 4 that stayed in the imperial suites that were just above the hot tubs. very convenient. the hotel is situated up...

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Helpful?
Thank mingyau
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Glad to read that despite your complaints, you are happy to have stayed with us. I’m really sorry to hear you were disappointed with the quality of our food and amenities. Your experience clearly doesn’t meet with the standards we set for ourselves and we understand your personal appreciation. We do use guest feedback to find areas of improvement and...

Quito, Ecuador
Reviewed 4 August 2015

We decided to get away from it all, and this was just the place. Luna Runtun is located high in the mountains above Banos and has spectacular views. It could be a set for the next James Bond movie, for some romantic scene. Luna Runtun has got service down right, from booking through to checkout. You feel as if all...

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Helpful?
Thank BritInColombia
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thank you very much for your comment. We’d love to see you back at Luna Runtun again soon. Remember you can book at our website with the best price guarantee.

Reviewed 3 August 2015

I saw this hotel on trip advisor and the location/view looked amazing. When making my reservation I knew that this hotel/spa was expensive but from the pictures and amenities I felt that it would be worth it. I was right about the location/view/facility but the staff was HORRIBLE!!!! The resort was nice but the staff were trained to be rude...

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4Thank Ari S
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thanks for taking the time to share your feedback. 1. The price stated at booking.com does not include taxes. That´s the reason you paid $220 in the front desk and booking.com showed you $180. Also, we do not load all the availability for booking.com. We always strive our guests to book online at our web page, where you can choose...

Noblesville, Indiana
Reviewed 28 July 2015

Even though the weather was overcast and drizzly the view was amazing. great food. Volcanic heated pools. Good spa. Was out of the way 9got lost on the way from Quito) but this provided an opportunity to see more of Ecuador. Would go back in a heartbeat.

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Helpful?
Thank Michael P
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thank you for this positive review, we hope to see you again soon! Remember you can book online at our web page with the best price guarantee. Regards.

Vancouver, Canada
Reviewed 24 July 2015

This hotel is located high up on the hill from Banos. There is a nice spa which has reasonably priced services. The staff is excellent and helpful and the rooms are charming and clean. There is a cafe that is open throughout the day and the crepes are great; the restaurant has a wonderful buffet in the morning. There is...

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Helpful?
Thank J M
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

I’m so pleased you had a good stay, thanks for sharing your feedback. It´s good to know you had the chance to hike from Luna Runtun to the Tree House, located 4km (10 minutes drive) from the hotel. It has become one of the major attractions in the "Vía a Runtun" in Baños. We’d love to see you back at...

Florida City
Reviewed 2 July 2015 via mobile

This expensive resort is awesome if you want to travel not like a native but the restaurant overlooking Banos as an awesome view of the town! The menu is limited as the kitchen is limited but the wine and what we had was great! Afterall you are visiting the restaurant for the view! If you stay at the hotel, it...

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1Thank Karen B
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

I’m really pleased you enjoyed Café del Cielo. Thank you for your kind comments. All our services are open to the public too. Runtun Restaurante with andean food and Spa Volcánico with 500m2, 11 rooms and 25 treatments: massages, volcanic ash exfoliation, roses bath and facials. We have spectacular packages for visitors from $20 to use the 4 pools and...

SARASOTA
Reviewed 11 June 2015

I must say, our stay there was just simply amazing, what a beautiful setting, what wonderful service and the most relaxing I have ever been. The pools, the spa, and the Jacuzzi to die for..... the food was perfect....I will see you again next year

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Thank CHOYJES
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

I’m really pleased you enjoyed Luna Runtun and hope to welcome you back in the near future. Happy travels.

Quito, Ecuador
Reviewed 1 June 2015

BY: ECUADORLIVING.NET – There is no doubt that Luna Runtun Adventure Spa sits high on the throne that reigns over the tourism industry in Baños, Ecuador – a community of about 17,000 people, 93% of which make a living from tourists. But the legs of that throne are being eaten away from the inside out and it will be Luna...

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14Thank Ecuador-Living
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thanks for taking the time to share your feedback about Luna Runtun. We are really pleased you enjoyed the rooms, the views, the pools and Café del Cielo. Regarding the vans, 90% of our customers are FIT, not groups, given the capacity of the hotel for 70 people, and the vans you saw were from our individual passengers that come...

Brooklyn, New York
Reviewed 30 May 2015 via mobile

We stayed here for a few nights. The spa is fantastic, and the view of Baños is gorgeous. There are several activities to do through the hotel, but they are incredibly over priced. It is much cheaper to book tours through outside companies. The staff is very friendly, and very helpful to help organize your day though. The food is...

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Helpful?
1Thank bookmunkie
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thanks for taking the time to share your experience at Luna Runtun. I am very happy you enjoyed the views and the Spa Volcánico. With 500 m2, 11 rooms and 25 treatments it has become the best of the region. It is also open to the public from 8 - 21:30 all year round. Regarding the activities, you are right,...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
  • Breakfast included
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Luna Runtun, Adventure SPA is a Romantic Hotel for couples, family or friends. It is located in Banos, 170 km (2,5 hours drive) from Quito, the capital of Ecuador, 300 km (5 hours drive) from Guayaquil and 62 km (1 hour drive) from the Amazon rainforest. The setting is unique, surrounded by mountains, 70 waterfalls and thermal water. Spring weather, with an average temperature of 17 - 25°C all year round, and some rainy days. Luna Runtun's 310 acres of unspoilt Andean forest are located on the oriental flank of the active Tungurahua volcano (5.016M), 400m above the charming town of Banos, gateway to the Amazon rainforest, surrounded by Sangay and Llanganates National Parks. Enjoy 25 adventure activities: 11 hikes, rafting, canyoning, biking, horse backriding, travelling throughout the countryside, Amazon rainforest and birdwatching programs; 25 SPA treatments, 4 pools and jacuzzi with hot volcanic water, Runtun Restaurant with fusion food, Cafe del Cielo with 34 varieties of coffee, themed rooms and Romantic Suites decorated exquisitely. Spectacular views! With your loved one, family or friends; Luna Runtun has become the ideal place to celebrate special events: weekend getaways, vacations, relaxing, birthday, wedding anniversary, marriage proposal, honeymoon, reconciliations and romantic getaways. Our Adventure and SPA packages are the perfect combination for your trip to the Galapagos Islands. The volcano has been constantly active since 1999 and showers the sky with her spectacular show of fire and lava, allowing our visitors to partake in one of the world's most impressive natural fireworks displays from the safety of Luna Runtun and the charming town of Banos located in the secure area in the oriental flank of the volcano. Banos and Luna Runtun have not been affected by any type of material in the 16 eruptions in the last 400 years. The Basilica of Our Lady of Holy Water, built in 1944, is made of volcanic stones, as well as Banos City Hall. Adventure, rest, fun and a volcano in eruption. Welcome to the most complete destination in Ecuador! ... more   less 

Additional Information about Luna Runtun, Adventure SPA

Address: Via a Runtun Km 6, Banos 180250, Ecuador
Region: Ecuador > Tungurahua Province > Banos
Price Range: $122 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Luna Runtun, Adventure SPA 4*
Number of rooms: 29
Reservation Options:
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Also Known As:
Luna Runtun Hotel Banos
Hotel Style:
#3 Spa Hotel in Banos
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Questions & Answers

Here's what travellers have asked, with answers from Luna Runtun, Adventure SPA staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 40 has a gorgeous view overlooking the pools and the grounds, as well as the surrounding mountains and the city below.”
reesey2015, 16 Apr 2017 | Read review
“All rooms look to have great views. The cafe Cielo is not part of the all inclusive and has gorgeous views and a nice menu. Didn't go there until last day, wished we had because their menu would have been a nice change. Rooms were pretty clean except the horrible ant issue. Pools were good. ”
C3465WUrobertr, 28 Mar 2017 | Read review
“hear rooms near the pool were really good, loved yoga suite.”
misseva, 11 Feb 2017 | Read review
“View of the town of Banos, view of the gardens. Very quite.”
albawessel, 22 Jan 2017 | Read review
“Avoid corazon de chocolate suite.”
860debrad, 16 Jan 2017 | Read review
5 of 5