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Luna Runtun, Adventure SPA

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Luna Runtun, Adventure SPA
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620 Reviews from our TripAdvisor Community

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Showing 242: English reviews
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Portland, Maine
Reviewed 1 week ago

I have a great friend of 36 years--we travel well together -- have done Italy, cruise, yoga retreat in Mexico, Tulum...after his coworker returned from Luna Runtun-- he called me to go -- I looked at it online --and said yes. South America has never been on my list of desired destinations, but I felt myself want to try this...

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Helpful?
Thank misseva
Calgary, Canada
Reviewed 2 weeks ago

We were so pleased with the ambiance and the warm service. William, the food and beverage service manager made our stay very enjoyable. He was so hospitable and happy to do any thing and everything to make us comfortable. All the staff from the front desk and the restaurants were warm and welcoming. The views and garden flowers were spectacular....

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Helpful?
Thank Jennifer_hatfield
Luna_Runtun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thank you for your kind words about Luna Runtun, Adventure SPA. Best regards.

Baltimore, Maryland
Reviewed 3 weeks ago

This is a great place for a peaceful retreat with many recreational options. Our room was very well appointed and spacious. We stayed 3 nights and did two engaging activities. The weather turned out to be much warmer than forecast which may have inhibited us from planniing activities with significant exposure. In spite of our best efforts the weather never...

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Helpful?
Thank Rick H
Luna_Runtun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Dear Rick, thanks for your positive comments, it’s great to hear you had such a good stay!

Quito, Ecuador
Reviewed 4 weeks ago

As my friend arrived in Ecuador I made sure he visits LUNA RUNTUN en Banos, for me there is no other place besides Galapagos that gives me happiness and pride to take all my friends visiting Ecuador. The property is so lush, very elegant ambiance and totally furnished as you are in the most luxurious SPA in Europe. The restaurants...

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Helpful?
Thank albawessel
Luna_Runtun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thanks for your positive comments, it’s great to hear you had such a good stay at Luna Runtun, Adventure SPA. Happy travels!

Beiseker, Canada
Reviewed 4 weeks ago

Upon arrival at Luna Runtun ....our experience was fantastic rooms with excellent décor and beds and bedding where quality of the finest hotels anywhere ...with the scenic views being gorgeous ...and because of my extensive culinary experience was most impressed with all of our dinning ...Truly a magical stay ...Will be returning soon

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Helpful?
Thank uffelmanvance
Luna_Runtun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

It means a lot to the team and I to know our hard works pays off! Thanks so much for the great feedback. I do hope we get a chance to host you again in the future.

Washington DC, District of Columbia
Reviewed 17 January 2017

Our rooms were not ready at 3 but shortly after and they were large and very nice, although the bathroom in our daughter's suite had a mold odor. They both had fireplaces. Hotel staff got us a great taxi (we used for the full visit) and we had lovely side trips from Banos. Were disappointed to learn that dinner was...

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Helpful?
Thank Debra D
Luna_Runtun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thanks for taking the time to share your feedback. We highly appreciate your comments on the impressions of your recent stay.​ I have forwarded them to the operations manager.

London, United Kingdom
Reviewed 9 January 2017 via mobile

I ordered a ceviche - typical Ecuadorian dish, so you would assume they know how to make it. It basically was a ketchup sauce. I asked to change dish as I couldn't eat that, but the lack of flexibility of the restaurant resulted in me paying for a lunch and leaving with an empty stomach. Avoid

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2Thank Armandnic
Luna_Runtun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thanks for sharing feedback on your recent visit to the Runtun Restaurant. I’m really sorry to hear you were disappointed with the quality of our ceviche. Our guests and returning visitors praised the quality of it. We’ll take your comments on board to make improvements. I will be sharing your feedback with the team at the restaurant. I send you...

Nyack, New York
Reviewed 2 January 2017

LunaRuntun is an exquisite place. The location is probably one of the best hotels I have ever stayed in. Our suite was top notch from the views, to the beds, the bathrooms, the kitchen and dining room area. The food in the restaurants was ok, but not what you would expect at the per night rates we paid. The engagement...

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1Thank Pablo P
Luna_Runtun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thank you for contributing with such an extensive review about Luna Runtun, Adventure SPA. We highly appreciate your comments and feedback on the impressions of your recent stay. We will take all your comments into consideration​. I send you my best regards.

Minneapolis, Minnesota
Reviewed 8 December 2016

We stayed in early November and were very impressed...however. I will first admit it is a pet peeve of mine when you stay somewhere and cannot drink the water that enough water is not provided. Two bottles of water a day in the bathroom not even close to the amount of water needed in a day. When I did protest...

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Helpful?
Thank cathykmn
Luna_Runtun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

We highly appreciate your comments and feedback on the impressions of your recent stay.​ I have forwarded them to the operations manager.

Reviewed 19 November 2016

The people of this hotel ruined our stay. We paid a lot of money to come here and we were treated like they prefered we not be in their way instead the staff, the reception were more worried about playing pool, Facebook and most importantly talking with their friends and ignoring the guest. I speak Spanish and English and understand...

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Helpful?
1Thank Hailey R
Luna_Runtun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thank you for contributing with such an extensive review. I’m personally disappointed to hear that you felt let down by our staff. Rest assured, I will be discussing your feedback with my team and addressing any issues. I can only apologise for your experience and assure you this isn’t the norm here. I hope we get the chance to show...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Laundry Service
  • Breakfast included
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Luna Runtun, Adventure SPA is a Romantic Hotel for couples, family or friends. It is located in Banos, 170 km (2,5 hours drive) from Quito, the capital of Ecuador, 300 km (5 hours drive) from Guayaquil and 62 km (1 hour drive) from the Amazon rainforest. The setting is unique, surrounded by mountains, 70 waterfalls and thermal water. Spring weather, with an average temperature of 17 - 25°C all year round, and some rainy days. Luna Runtun's 310 acres of unspoilt Andean forest are located on the oriental flank of the active Tungurahua volcano (5.016M), 400m above the charming town of Banos, gateway to the Amazon rainforest, surrounded by Sangay and Llanganates National Parks. Enjoy 25 adventure activities: 11 hikes, rafting, canyoning, biking, horse backriding, travelling throughout the countryside, Amazon rainforest and birdwatching programs; 25 SPA treatments, 4 pools and jacuzzi with hot volcanic water, Runtun Restaurant with fusion food, Cafe del Cielo with 34 varieties of coffee, themed rooms and Romantic Suites decorated exquisitely. Spectacular views! With your loved one, family or friends; Luna Runtun has become the ideal place to celebrate special events: weekend getaways, vacations, relaxing, birthday, wedding anniversary, marriage proposal, honeymoon, reconciliations and romantic getaways. Our Adventure and SPA packages are the perfect combination for your trip to the Galapagos Islands. The volcano has been constantly active since 1999 and showers the sky with her spectacular show of fire and lava, allowing our visitors to partake in one of the world's most impressive natural fireworks displays from the safety of Luna Runtun and the charming town of Banos located in the secure area in the oriental flank of the volcano. Banos and Luna Runtun have not been affected by any type of material in the 16 eruptions in the last 400 years. The Basilica of Our Lady of Holy Water, built in 1944, is made of volcanic stones, as well as Banos City Hall. Adventure, rest, fun and a volcano in eruption. Welcome to the most complete destination in Ecuador! ... more   less 

Additional Information about Luna Runtun, Adventure SPA

Address: Via a Runtun Km 6, Banos 180250, Ecuador
Region: Ecuador > Tungurahua Province > Banos
Price Range: $46 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Luna Runtun, Adventure SPA 3*
Number of rooms: 29
Reservation Options:
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Also Known As:
Luna Runtun Hotel Banos
Hotel Style:
#3 Spa Hotel in Banos
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Questions & Answers

Here's what travellers have asked, with answers from Luna Runtun, Adventure SPA staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“hear rooms near the pool were really good, loved yoga suite.”
 of 5 bubbles misseva, 11 Feb 2017 | Read review
“View of the town of Banos, view of the gardens. Very quite.”
 of 5 bubbles albawessel, 22 Jan 2017 | Read review
“Avoid corazon de chocolate suite.”
 of 5 bubbles 860debrad, 16 Jan 2017 | Read review
“spend the extra money on the suites......”
 of 5 bubbles PabloP748, 2 Jan 2017 | Read review
“volcano view suite”
 of 5 bubbles cathykmn, 7 Dec 2016 | Read review
5 of 5