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Sangay Spa Hotel

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201 Reviews from our TripAdvisor Community

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Showing 82: English reviews
Leduc, Canada
Reviewed 9 August 2016

This is a perfect and beautiful Hotel in the best location. My husband and I stayed there for 4 nights. Service and staff was great and very accommodating. The staff are English speaking and in Ecuador this is very important especially because we do not speak spanish.

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1Thank Dance2Cuba
SashaNicole1977, Gerente at Sangay Spa Hotel, responded to this review

Dear Miss, On behalf of our team at Sangay Spa Hotel we wish to thank your for your feedback. It is always comforting to hear such positive comments of our satisfied guests. We hope you come back soon and enjoy our Ayurvedic Spa, stay at our Plaza Sangay with the newly refurbished rooms and enjoy a nice meal with our...

Reviewed 18 July 2016

My family staying a night here traveling through the sierra, both I and my wife got a massage and stayed in the couple's suite. I must admit it was one of the best rooms in the sierra by far I ever stayed at. The staff were super friendly and the service was great.

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Thank Michael P
SashaNicole1977, Gerente at Sangay Spa Hotel, responded to this review

Dear Mr. Michael, On behalf of our team at Sangay Spa Hotel we wish to thank your for your feedback. It is always comforting to hear such positive comments of our satisfied guests. We hope you come back soon and enjoy more our Ayurvedic Spa, stay at our Plaza Sangay newly refurbished rooms and enjoy a nice meal with our...

North Carolina
Reviewed 12 July 2016

Hotel is nice and clean. Service is top and the best of all it is close to everywhere in Baños. When choosing a hotel I prefer no to drive. You can choose from hotels far away from Baños or you can pick a hotel very close to Down Town (3 blocks). In front of the hotel is placed a natural...

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Helpful?
Thank bicicle66
SashaNicole1977, Gerente at Sangay Spa Hotel, responded to this review

Dear Guest, On behalf of our team at Sangay Spa Hotel we wish to thank your for your feedback. It is always comforting to hear positive comments of our satisfied guests. We hope you come back soon and enjoy more our Ayurvedic Spa, stay at our Plaza Sangay newly refurbished rooms and enjoy a nice meal with our Chef´s unique...

West Palm Beach, Florida, United States
Reviewed 22 May 2016

The first room they had placed us in was one of the cabanas out back. I immediately refused this room. It was small and very outdated. We were given a room in the main building. A nice, clean room with a balcony that over looked the falls. Still the room needs upgrades in furniture and bedding. The spa was very...

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2Thank Hugh P
SashaNicole1977, Gerente at Sangay Spa Hotel, responded to this review

Dear Mr. Hugh, On behalf of Sangay Spa Hotel I would like to apologize for any inconvenience in your stay with us. I want to assure you we are working towards improving and giving all of our guests the best quality service they deserve. We hope you come back to visit us and enjoy our rooms at the Plaza Sangay,...

Dartmouth, Canada
Reviewed 9 April 2016

This hotel feels a bit like a bait and switch; the front entrance, lobby and pool area look very nice, but the rooms are straight out of a bad 80's Howard Johnson. Our first sign of something odd was when we were handed the TV's remote control in a padded case at check-in. But the location of the hotel is...

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1Thank Hali-traveller
SashaNicole1977, Gerente at Sangay Spa Hotel, responded to this review

Dear Guest, On behalf of Sangay Spa Hotel I would like to apologize for any inconvenience in your stay with us. I want to assure you we are working towards improving and giving all of our guests the best quality service they deserve. We hope you come back to visit us and enjoy our rooms at the Plaza Sangay, which...

Cardiff, United Kingdom
Reviewed 6 April 2016

Very nice foyer of the hotel and they clearly have some nice rooms but we had a cabana room at the back which was tiny and not very nice, on a positive note it was only $7 per person per night to upgrade to a much nicer room

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Thank Gemma S
SashaNicole1977, Gerente at Sangay Spa Hotel, responded to this review

Dear Gemma, On behalf of Sangay Spa Hotel I would like to apologize for any inconvenience in your stay with us. I want to assure you we are working towards improving and giving all of our guests the best quality service they deserve. We hope you come back to visit us and enjoy our rooms at the Plaza Sangay, which...

Chilliwack, Canada
Reviewed 23 March 2016 via mobile

This hotel is clean and has a modern feel for Ecuador. The lobby is pleasant with many fresh roses. The location is excellent. It is wonderful to walk out the front door to be greeted by cascading falls. A few negative points....our room was on the main floor, close to the lobby. It was quite noisy early in the morning...

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Thank Paul J
SashaNicole1977, General Manager at Sangay Spa Hotel, responded to this review

Dear Mr. Paul J, Thank you for your positive comments as they encourage us to keep going and become a better place where guests can be happy to return and feel they have made their best choice. We also appreciate the negative comments, because they are an opportunity to improve as they give us all the key information we need...

Quito, Ecuador
Reviewed 5 March 2016 via mobile

Sangay hotel has the best location in town, right in front of the public hot springs. You can simply walk accross the street and deep in the volcanic sourced water without carrying more than your bath robe and bathing suit. The buffet breakfast is pretty good and the staff is atentive and friendly. The rooms have three categories, the cabanas,...

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Helpful?
2Thank Dennis Y
SashaNicole1977, General Manager at Sangay Spa Hotel, responded to this review

Dear Dennis, Thank you for your comments about Sangay Spa Hotel. It is our pleasure to be of your service. Let us know if you need anything next time you come and we hope to have you back soon. Kind regards, Sasha Warmington General Manager

Norwich, United Kingdom
Reviewed 11 February 2016

We have stayed in both the Jacaranda and new heritage block, both very comfortable and we'll serviced. The staff were universally helpful and polite. The food was generally plentiful and tasty! To be recommended.

Review collected in partnership with this hotel
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Thank 802cedrich
Victoria, Canada
Reviewed 9 February 2016

We stayed here under the volcano in the little town of Banos. The location of this place is great which is right beside the Spa but the rooms leave a lot to be desired. They were small and cramped for two people. We had two beds and a walkway into the bathroom and that was it. The bathroom was small...

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Thank gayle6769
SashaNicole1977, General Manager at Sangay Spa Hotel, responded to this review

Dear Gayle, I am very sorry to hear that you were not happy with your room and accommodation at our hotel. Please let us know next time, as we do have other options in the Executive and Plaza area overlooking the waterfall with more space and quality rooms. Thanks for your time and your comment. Kind regards Sasha Warmington General...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Sangay Spa Hotel in 'Banos' Tungurahua Ecuador, British run family hotel, a thermal bath destination which offers peace and quiet during week days. It faces the waterfall which can be admired from its balcony rooms, some with baths. We offer two Restaurants; Rumi Wuasi with Ecuadorian food and Chozon Bar & Grill with BBQ, Pizzas and good Mojitos. Ayurvedic Therapies from India and Massages facilities are our specialty. Nursery area for children and Tours & Activities are organized. Member of Cialcotel Hotel Chain. ... more   less 

Additional Information about Sangay Spa Hotel

Address: Plaza Isidro Ayora 100 | across the street from the Virgin Waterfall, Banos 010151, Ecuador
Region: Ecuador > Tungurahua Province > Banos
Price Range: $87 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sangay Spa Hotel 3.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Sangay Hotel Banos
Hotel Style:
#5 Spa Hotel in Banos
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Questions & Answers

Here's what travellers have asked, with answers from Sangay Spa Hotel staff and other travellers.
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Questions? Get answers from Sangay Spa Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in the main building on the top floor overlooking the water fall. Excellent.”
Dance2Cuba, 8 Aug 2016 | Read review
“You have to spring for the upgrade”
  • Worth the extra 10 dollars.
K3773VHmichaelp, 17 Jul 2016 | Read review
“This location is perfect if you wish to walk around in town is close to evertything and the services is excellent. Use the hot springs pools at 6AM is amazing and is such a great thing to do for those sore feet because Banos you do a lot of walking”
MarianaMcGraw, 15 Jun 2015 | Read review
“Best & beautiful rooms are in the renovated area”
henryg232, 29 Jan 2015 | Read review
“book on line the price is better that way”
inesef1009, 23 Jan 2015 | Read review
5 of 5