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Extended Stay America - Phoenix - Mesa

Booking.comUSD 81*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Extended Stay America - Phoenix - Mesa
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30 Reviews from our TripAdvisor Community

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Showing 28: English reviews
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phoenix
Reviewed 6 days ago NEW

excellent stay again.alizia was a great help again.needed something fixed and garland came right up and fixed it within 10 minutes of me reporting it.just wonderful ...cant wait to come back and visit again on my next trip...

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Helpful?
Thank rick m
00esa, General Manager at Extended Stay America - Phoenix - Mesa, responded to this review

Rick, thank you for making Extended Stay America - Phoenix - Mesa your home away from home once again. We are delighted to know you had yet another outstanding experience and that the exceptional service by Alizia and Garland made it even more memorable. I will be sure to share your compliments with them personally. Thanks once more for allowing...

Chandler, Arizona
HOTEL’S FAVOURITE REVIEW
Reviewed 29 September 2016

The staff here is extremely friendly and knowledgeable. They are willing to go the extra distance to make you feel right at home. If here is any problems they are ready and willing to help. I loved having the kitchen in my room. I would highly recommend this hotel to anyone.

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Helpful?
Thank mjmtjc
About Hotel's Favourite Review
Manager_11525, Manager at Extended Stay America - Phoenix - Mesa, responded to this review

We appreciate you taking the time to write a review about your stay. I am more than pleased to see you valued the customer service provided by our staff. They will be informed of the great job they are doing assisting guests. Once more, thank you for posting your review. We look forward to having you visit with us again...

Mesa
Reviewed 2 weeks ago

This was one of the craziest hotel stays I’ve ever had. When we got there they acted as if our arrival was one of the greatest things ever. (Huge amount of over acting.) On the third day of our stay I told the person at the front desk that the dark roast coffee dispenser was out of coffee. She then...

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Helpful?
Thank Dean F
00esa, General Manager at Extended Stay America - Phoenix - Mesa, responded to this review

Dean, first of all, we extend our sincerest apologies for letting you down. Our main goal is to provide outstanding customer care to our guests, so we truly regret dropping the ball. We take reviews like yours as a learning tool to redouble our efforts. Again, we are sorry for the unpleasant experience and hope you will consider giving us...

Brisbane, Australia
Reviewed 30 March 2017

After researching several hotels in the Phoenix area, Extended Stay America in Mesa was on my list of places to stay. We are here for a week for a family wedding. On arriving at the hotel we were tired from our travels so it was a refreshing change to see Alicia welcome us warmly. She is such a friendly and...

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Helpful?
1Thank Leoni34
00esa, General Manager at Extended Stay America - Phoenix - Mesa, responded to this review

Leoni, thank you for sharing your wonderful review of Extended Stay America - Phoenix – Mesa. Our goal is to make your time with us as comfortable as possible and to assist you with your needs, so it's nice to know we accomplished it. We appreciate your praises recognizing Alicia, Esmerelda and Garland. I will share the feedback with them....

Reviewed 29 March 2017 via mobile

Someone should advise the housekeeping staff that towels should not be cleaned with bleach only. Yuck. The room looked relatively clean but looking closer revealed a pretty high level of dinginess - the very bare minimum is done. Not sure what those stains were in the tub. Housekeeping never replaced the towels or made the bed. There were laundry facilities...

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Helpful?
1Thank Dan P
00esa, General Manager at Extended Stay America - Phoenix - Mesa, responded to this review

Dan, thank you for evaluating your stay with us. I cannot apologize enough for the poor service you received from our housekeeping staff. I have shared your comments with the team to ensure we meet the high standards you should expect from us every single stay. Thanks for being our guest, and we hope you’ll give us another opportunity to...

Prescott, Arizona
Reviewed 26 March 2017

No pool in 95 degree weather?? Breakfast was granola bar, muffin and nasty, nasty coffee! Bath towels were more like dish towels. Elevators were undependable; we used stairs to avoid issues. No ice machine??? Bed and bedding were pathetic!

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Helpful?
Thank jasonjasonjasonjason
Irvine
Reviewed 21 March 2017

Review collected in partnership with Jet2holidays
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Helpful?
1Thank lsA9055OO
Dallas, Texas
Reviewed 28 February 2017

This was our first experience with Extended Stay America. On the whole, it was very positive. It is a comfortable place to stay for an "extended stay" at a reasonable price. First the positives: Our room was clean, including the sleeping area, kitchen and bathroom. (The kitchen counter had some grease stains that required a second cleaning by us.) The...

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Helpful?
Thank KTGDallas
Manager_11525, Manager at Extended Stay America - Phoenix - Mesa, responded to this review

The team and I appreciate your comments. Thank you for sharing. It is good to know your room accommodations were clean and comfortable to your liking and that our staff provided you with great customer service. However, I am disappointed that the laundry service and our available cookware were an inconvenience, which will work on. Thank you again for sharing...

Reviewed 21 February 2017 via mobile

The staff here is the best. The rooms are nice and clean. Kerrie is a great front desk help, she is always attentive to her guest needs (above and beyond). I would recommend this hotel for future stays.

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Helpful?
Thank TPRICH57
Prescott, Arizona
Reviewed 1 February 2017

The stay was for one night in January 2017. The room was clean and adequate size. The bed was comfortable. The room is equipped with a refrigerator and microwave. But ther is no dishes or cups and saucers. There is no in room coffee maker. No tissues. Thank goodness, they did have toilet paper. There was a flat screen TV...

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Helpful?
Thank azlevans

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
  • Multilingual Staff

Additional Information about Extended Stay America - Phoenix - Mesa

Address: 455 W Baseline Rd, Mesa, AZ 85210-6006
Region: United States > Arizona > Central Arizona > Mesa
Price Range: $94 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Phoenix - Mesa 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stayamerica Phoenix-Mesa Hotel Mesa
Extended Stay Mesa
Extended Stay America Mesa
Mesa Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Phoenix - Mesa staff and other travellers.
1 question
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Burnaby, Canada
over a year ago

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Questions? Get answers from Extended Stay America - Phoenix - Mesa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to a different near by hotel.”
DAF1000, 7 May 2017 | Read review
“Ask for a room on the higher level of the hotel.”
Leoni34, 29 Mar 2017 | Read review
“hair dryers put in rooms”
lsA9055OO, 20 Mar 2017 | Read review
“Probably quieter to the south, away from Baseline.”
KTGDallas, 27 Feb 2017 | Read review
“It did not have a pool or outside grill area, which we thought it did, but enjoyed our stay.”
58doug, 17 Jan 2017 | Read review
5 of 5
Booking.com
USD 81* /night
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Expedia.comUSD 81
ExtendedStayUSD 81
Hotwire.comUSD 81
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Prices are for 1 room, 2 adults
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