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I was surprised how quiet our room was with the proximity to the mall and restaurants. Beds were super comfortable and it was convenient having fridge and microwave in the room. We ran heater at night and it was quiet and didn't overheat the room. Breakfast buffet had generous selections and food was fresh and hot. Staff was welcoming and always helpful with requests. We were pleased with this hotel, and it was best price in the area!
We booked two rooms online together for a four night trip. When we arrived, we were pretty much knocked over by the smell of smoke when we walked into one of the rooms. I have a daughter with allergies, and there is no way we could stay there. They told us to give them a minute and they would try to clean it. When we walked back in it smelled even worse - smoke mixed with cleaners. They told us there were no more rooms available that night, so half of us had to go stay somewhere else. A room was available the next day that we stayed in for the next three nights. They told us we would not be charged for the night we had to leave. When we went to check out and pay, we found we were being charged more for the room we stayed in 3 nights than we were for the 4 night room. They said that because we had to cancel night one, the four night discount had been removed, plus we were rebooked at the current (much higher) prices rather than the price we had booked online. It took 30 minutes to convince them to alter the price at all, and even then all she would do was to adjust the charges for 1 night (the prices had more than doubled since we booked for that night). We still ended up without the four night discount, paying more for the other nights than we had to rebook, all because they had a smoky and uninhabitable room. I would never go there again.
HVAC unit ran so loud it was difficult to sleep. Room smelled musty. Finish on tub and tub surround were very worn and peeling off! Convenient location for travel to/from Mesa airport. Friendly staff. Affordable price.
Response from BestWesternHotels, General Manager at Best Western Superstition Springs Inn
Responded 11 Oct. 2018
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are sorry that you felt that the PTAC in your room was loud. We are presently in the process of having our tubs resurfaced and we apologize that your tub looked dirty. Your satisfaction is important to us and we hope that you will return to see our improvements.
The area felt safe and it would be a shopping lover's dream due to being literally in the Superstition Springs Mall's parking lot. Shares parking area with Denny's and McD's. Great area; not just the mall but also close to other various types of stores including furniture stores, used bookstore, western wear, and a Walmart very close by too, it's just on the opposite side of the mall.
Didn't use the pool or hot tub so can't comment on that.
The room was relatively clean but could use a bit more attention. Tiny bathroom had black hair from previous occupant, both on the floor and on the shower walls. Also there was cut tags on the bathroom floor from when someone staying there previously had cut tags off clothing they had bought. Obviously the maid didn't see it; these things were behind the bathroom door and wouldn't have been seen if the door was open. I only saw it when I shut the door to use the bathroom. Our white socks turned black when walking on the carpet. The carpet was a dark brown color so it was impossible to tell that it was dirty until we looked at our feet. We kept our shoes on as much as possible inside the room after that. This was not the fault of the maids because it appeared it had been vacuumed. I think they need to shampoo the carpets or maybe replace them. Other areas in the room were spotless; bedding and sink areas, fridge and microwave etc. To be fair I didn't notify the staff; they probably would have moved us to another room but we were in town for a wedding and not going to be in the room much; just there to sleep. We just kept our shoes on and shrugged it off. Maybe our room was not one of the remodeled ones. We were in room 120 and assume all the rooms would be the same. At 64 dollars a night, we weren't expecting the Taj Mahal so we didn't complain.
The bed was comfortable but not enough blankets; I think all Best Westerns do this now but the bed had just a sheet and one thin blanket. This was easily remedied by calling the front desk who immediately brought another blanket (great service) and then the bed was perfect. We slept well with no complaints. Our room was a King with a pullout couch. We didn't open the couch so can't comment on its sleeping comfort.
The highlight for us was the breakfast. Most BW's have a free hot breakfast now and this one did not disappoint. Large selection both mornings we were there and it was exactly the same both days: scrambled eggs, 2 types of sausage (both patty and links), pancakes, make your own waffles, and biscuits and gravy. The gravy actually had sausage meat in it, not just the white goo that other hotels often serve. And of course the usual muffins, toast, english muffins, oatmeal, apples, bananas, this hotel had clementine tangerines too. Breakfast is served from 6:30 to 9:30 and we overslept on day 2. I hurried to the breakfast room right at 9:30 and the breakfast lady was so nice. She let me load several plates of food and even offered me a makeshift tray/big box lid so that I could carry the loaded plates back to our room so my sleeping husband could still get his breakfast. Thank you to the breakfast lady!
Service at the hotel was great.
Overall, the value was there. We got a good deal for the amount we spent. This is a value hotel with a good hot breakfast and good staff. Location is very convenient. If they shampoo or replace the carpets, it would be perfect.
My Air Conditioning went out and we needed a place to stay close to home. Upon reading the trip advisor reviews the decision was easy to make Best Western our choice. Jennifer was amazing during check in . Beds are comfortable, room was clean and the breakfast offers lots of options. We will definitely be back.
Response from Christy Y | Property representative |
Unfortunately we do not have an elevator. However if a ground floor is required due to limitations please let us know and we will be able to assist you. Also, our staff is happy to assist with luggage at any... More
Unfortunately we do not have an elevator. However if a ground floor is required due to limitations please let us know and we will be able to assist you. Also, our staff is happy to assist with luggage at any time. We strive to make your accommodations as comfortable as possible. Please do not hesitate to call us with any further questions or accommodations!