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We had a bad experience in Lou Suites Esmeralda
Breakfast is not even close to what is expected from a 3 stars hotel
The hotel is also old and our room was noisy (close to the street)
But it's in a great locationMore
Thank Yael S
Response from Maria Rosa E, Gerente at Loi Suites EsmeraldaResponded 19 June 2017
I want to thank you for the inconvenience of giving us your opinion. I am very sorry about your bad experience at the hotel. We are renovating the rooms and I would like to give you one of these in your next stay besides offering...More
While the staff is kind, and the rooms are clean, after leaving the hotel they decided to charge me 400 USD for a chair that was broken before I visited the hotel room. I didn't even realize it was broken until a couple of weeks...More
Nice clean room with plenty of space for children. Very simple breakfast.
We enjoyed the rest there before taking a connecting flight, we did not have to go out from the room for getting food or a drink which we appreciated since traveling with small...More
Thank Andreas Ö
Response from Juan Pablo M, Gerente at Loi Suites EsmeraldaResponded 8 March 2017
Thank you very much for the comment. It is a pleasure to know that they liked the hotel and had a nice stay. We spread them again soon. A big greeting, María Rosa Edo.
Well situated in fine part of town, the staff is friendly and helpful, but wait times at front desk can be long for assistance. Free wifi but need daily new log in code. Rooms are suites in the sense they have a burner, microwave and...More
1 Thank frequentraveler13
Response from Juan Pablo M, Gerente at Loi Suites EsmeraldaResponded 29 September 2016
I would like to thank you for your comment. I am really happy to hear that you have had a comfortable stay in our hotel.
I look forward to welcoming you again as our guest.
María Rosa Edo
Perfect location in Retiro area for exploring BA centre - between Plaza San Martin and Av 9 de Julio. Staff most helpful and spoke good english. Continental breakfast was ample and filling. Rooms need an update but fine for short stay in safe and quiet...More
Response from Juan Pablo M, Gerente at Loi Suites EsmeraldaResponded 9 March 2016
Dear Elaine, Thanks for your comments I`m glad to know that your stay at Loi Suites Esmeralda was good. At the moment, we are remodeling the hotel to ensure the comfort of our guests. We are in the process to change the carpets for ceramic...More
Exquisite palaces and luxurious apartment buildings combine with art galleries and exclusive boutiques to make Retiro the perfect spot for those who enjoy sophistication. However, the non-stop foot traffic to and from Retiro train and bus terminals, accompanied by the myriad of trucks leaving and arriving at the port, mean this neighbourhood is never truly at rest. One minute you are walking down a street dotted with
ornate mansions and luxurious shop windows and the next you find yourself surrounded by a sea of people racing to catch their train or bus. It is this juxtaposition of never-ending comings and goings and quiet, elegant luxury that defines Retiro, as well as Buenos Aires, a city where sharp contrasts are all around.