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Sheraton Buenos Aires Hotel & Convention Center

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Traveller (1326)
Room & Suite (558)
Dining (106)
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Overview
  • Excellent26%
  • Very good42%
  • Average21%
  • Poor7%
  • Terrible4%
Travellers talk about
“the club lounge”(49 reviews)
“clock tower”(29 reviews)
“train station”(30 reviews)
Free Internet
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
Suites
4 Star Hotel
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Reviews (2,132)
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794 results
Traveller rating
134
292
228
93
47
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LanguageEnglish
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134
292
228
93
47
Show reviews that mention
All reviewsthe club loungeclock towertrain stationtypical sheratonpark towerlobby barbig hotelbusiness tripsan martinflorida streetoutdoor poolthe room was nicepuerto maderolate checkconciergetorreretiro
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1 - 5 of 794 reviews
Reviewed 4 days ago via mobile

First night at the hotel, my room 2225 had a huge leak. When I called reception and maintenance arrived, the could not fix it so they changed me to room 2217. I realized after 30 min that AC was not working but it was too...More

Thank Chamecin
Response from Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention CenterResponded 3 days ago

Dear Chamecin, thank you for bringing your feedback and concerns to our attention. We are deeply sorry to read that your stay with us was not what you have expected at all. We are aware that we have some maintenance weaknesses that we have to...More

Reviewed 6 days ago via mobile

I’m not the type that usually complains about service and I don’t need much - but the experience with this hotel makes me wonder how much staff must hate their customers, their management and each other. All I wanted some water - and when I...More

Thank narg2
Response from Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention CenterResponded 3 days ago

Dear narg2, thank you very much for taking the time to share your experience with us. We base our training and investments upon guest’s comments like yours. Therefore, we treasure this information very much. We deeply apologize that your last stay with us was not...More

Reviewed 1 week ago via mobile

This on the surface is a very nice hotel in a good location but needs some needed work. The attention to customers is great. My room was like a refrigerator and I was not able to change the temperature. I will have to consider carefully...More

Thank 614dwayneh
Response from Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention CenterResponded 6 days ago

Dear 614dwayneh, I am sorry to hear about the circumstances you described. Guests’ comfort is one of our top priorities and we strive to provide an all-ready environment for guests to relax. Feedback like yours is how we learn about areas for improvement. With that...More

Reviewed 1 week ago

Stayed in Sheraton for four days in April 2018. The hotel is very centrally located, but way too many minor issues with service quality. The hotel itself is big and location is across the main railways station. Years are clearly visible on the general condition...More

Thank Totti K
Response from Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention CenterResponded 1 week ago

Dear Totti K, thanks very much for shearing your experience with us. We really appreciate your comments and concerns; it is our objective to work on them in order to continue improving our services. I will share your review with the departments involved to focus...More

Reviewed 1 week ago via mobile

We stayed at the Sheraton for one week for a work trip. The hotel advertises that it’s an upscale hotel but the truth is that the rooms are old and seem dirty (I had a mustard yellow desk chair where you could visibly see the...More

Thank Marie S
Response from Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention CenterResponded 1 week ago

Dear Marie S, I reviewed your comments regarding your stay with us at the Sheraton Buenos Aires. We do take all comments seriously and appreciate all the feedback we can get. I do apologize for the inconvenience with the room conditions and the staff service....More

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Best Value Properties in Buenos Aires, Argentina
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About
Amenities
Top amenities
Free Internet
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Outdoor pool
Details
Price range
USD 156 - USD 329 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#36 Family Hotel in Buenos Aires
#85 Luxury Hotel in Buenos Aires
#89 Romantic Hotel in Buenos Aires
#91 Business Hotel in Buenos Aires
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 156 - USD 329 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#36 Family Hotel in Buenos Aires
#85 Luxury Hotel in Buenos Aires
#89 Romantic Hotel in Buenos Aires
#91 Business Hotel in Buenos Aires
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1326)
Room & Suite (558)
Dining (106)
Pool & Beach (59)
Business Centre & Event Rooms (27)
Family and Play Areas (15)
Nearby
Retiro
Exquisite palaces and luxurious apartment buildings
combine with art galleries and exclusive boutiques to
make Retiro the perfect spot for those who enjoy
sophistication. However, the non-stop foot traffic to
and from Retiro train and bus terminals, accompanied
by the myriad of trucks leaving and arriving at the
port, mean this neighbourhood is never truly at rest.
One minute you are walking down a street dotted with
...More
Questions & Answers
Ask a question
grizzlybare
8 February 2018|
AnswerShow all 8 answers
Response from Pablo C | Reviewed this property |
Yes they do have non smoking rooms.
1
Vote
surious
14 August 2017|
AnswerShow all 12 answers
Response from Henryk F | Reviewed this property |
TaxiLeon at airport will provide a ride for around £50. However, book in advance as queues can build up
0
Votes
Jolene912
22 April 2017|
AnswerShow all 10 answers
Response from sandra523 | Reviewed this property |
Yes think it is just be clear to the taxi uber exactly which ship you are boarding
1
Vote
Room Tips
"Room 1838 had a nice scenery to the ocean and also to the city."
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"Higher floors have better views"
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"ask for a room that faces the square"
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"Upper floors, front of the hotel."
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