This hotel is excellent. Super friendly staff, in super good shape, beautiful and clean rooms. The only bad thing (and easy to solve) was a the food. Its really below standards in our opinion; they are trying to fuse Asian with French; but even the "unagi" sause is actually a miso dressing. And simple stings like a pasta is overcooked and very sour. We basically skipped breakfast almost every day in our 4 nights stay because it was really bad. Hopefully the hotel will do something about this.
We stayed two nights here in a luxury lodge and had been really looking forward to it. It was, however, a massive disappointment. The lodge itself was very tired. There were chips out of the wood and stains on the pale leather furniture. Not frankly what you expect at this sort of property. The kitchen looked like something straight out of a cheap serviced apartment. There was also no way you could charge your phone by the bed which is a problem I haven’t encountered for years as most hotels ensure this is possible. Above all, it wasn’t actually clean when we came in. There were crumbs all over the TV unit which is a bit concerning in the COVID era - I thought everything was supposed to be sanitised. Clearly not. Be a bit careful putting your laundry down - my partner’s t shirt was totally ruined. They did kindly go and get a new one - just a shame it was a different colour and one that he would never wear so essentially we lost a t shirt. The meal at Indochine was one of the worst dining experiences I’ve had in years. The food was at best unmemorable and at worst bland. The real issue was the wait time - we had to wait over 2 hours for our main course and by the time it came we didn’t really enjoy it as it was so late. When we complained we were told the restaurant was unexpectedly busy but frankly it wasn’t even half full so not sure what happened. We weren’t offered any gesture despite the fact they acknowledged the wait time wasn’t acceptable. Very surprising and disappointing. The saving grace was the views. The walks around the property were stunning and the views from them amazing. The main pool area was also gorgeous (service again was completely lacking - didn’t see anyone 2 out of the 3 times we were there). All in all save your money and go elsewhere. We stayed at two far better properties in the winelands and would not return here.…
We thoroughly enjoyed this experience. The moment we arrived someone offered to give us a tour of the property. I think he was called Nic. It was his first day as an ambassador. He showed us the impressive art collection and the beautiful grounds. We then had a lovely tasting and lunch. Five stars!
The Icon; wine tasting at it´s best! We decided to add some famos cheese and olives. Includes the spectacular scenery. I always enjoy this upscale Estate, it´s luxurious ambiance, great service. The restaurant is posh and shall be tried out soon.
Out of this world experience! The biggest room I’ve ever had at 5 star establishment with a warm pool and a spectacular view. Staff went above and beyond. Food was a new experience and delicious. Big hotel close to Stellenbosch and Franschoek. Will be back for sure.