Sugar Hotel suited my needs perfectly. The staff were exceptionally friendly and efficient. George, the concierge was always helpful and engaging. Spice, the restaurant on the property served delicious breakfasts.
This was a wonderful date night stay, breakfast was included. The hotel is close to sea point, Cape Town and the waterfront which are all places with wonderful restaurants and things to do.Great value for money. Thank you for a wonderful stay
Nice upgraded hotel, very nice bedding, but very rude and ignorant staff. when i gave my review on Booking.com, which is my opinion and perception of my stay, the manager challenged me and implied I was being delusional as he was never upset and rude, we saw the way he treated a certain demographic of guests, I wanted to go for the spa treatments and was told by the female staff at the spa they are fully booked for the days that was there, only to see the spa staff leaving early before their "operating hours". Nice hotel but staff is a real joke!
All the outside noises seem to disappear once I stepped into the hotel foyer.. I was welcomed by the two beautiful sleeping golden Labradors and friendly staff. The spa was serene and neat and all the Covid-19 health and safety protocols were in place; setting my mind at ease. Lelo is a good masseuse, her touch was gentle and the just the right amount of therapy I was looking for. A delicious chicken pasta was waiting for me after my treatment. Albeit I was a little rushed adhering to the current curfew regulations at the time, I enjoyed having the restaurant to myself. Thank you Hyperli and The Sugar Hotel, great value for money I'll be back soon
From checking in to checking out we had nothing but the best experience. It was a surprise getaway evening for my friend as it was her 50th birthday. We had an awesome stay. Rooms are really comfy, exceptionally clean. Staff very friendly and helpful. Had a wonderful breakfast. Will definitely recommend this Hotel.
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