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Sugar Hotel & Spa

376 reviews
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Traveller (143)
Room & Suite (142)
Dining (38)
Overview
  • Excellent76%
  • Very good18%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“marc's table”(19 reviews)
“boutique hotel”(26 reviews)
“plunge pool”(13 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
5.0 Star Hotel
All hotel details
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Reviews (376)Write a Review
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234
62
9
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4
Show reviews that mention
All reviewsmarc's tableboutique hotelplunge poolmain roadbreakfast was includedsmall hotelmin walkthe hotel staffrooms are largecomfy bedbeautiful hotelstaying in cape townfelt very safecentral locationtable mountainwaterfrontluxury
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1 - 5 of 315 reviews
Reviewed today

Spent the last two nights of our holiday here and were very impressed by the friendly staff and location of the hotel. Just 10 minutes from the Waterfront and city centre you can park your car and forget about it ! The rooms were tastefully...More

Thank cdrees
Reviewed 1 week ago

The hotel is ideally situated to access the V&A waterfront and is about a 20 min walk. The room was clean and spacious and all staff very helpful and friendly. Food was served was excellent, really well prepared and tasty. The choice on the menu...More

Thank P T
Response from Nkosi_Moyo, General Manager at Sugar Hotel & SpaResponded today

Dear P T, Thank you for taking time to share your positive experiences here with the travelling world. Our respective team appreciate the feedback which goes a long way in raising morale and ensuring the same experience is replicated for all our Guests. We wish...More

Reviewed 1 week ago via mobile

Customer service is excellent here. This small hotel works hard at getting things just right, including the little touches e.g. robes and slippers. Food and drinks are both very good and reasonably priced. 15-20 mins walk into the centre ok but Uber a lazier easy...More

Thank Beeteeyork
Response from Nkosi_Moyo, General Manager at Sugar Hotel & SpaResponded 1 week ago

Dear Beeteeyork, Thank you for taking valuable time to rate your recent experience with us. Our team is encouraged by the special mention of the excellent customer service you enjoyed while here. It is our desire that all that stay with us leave us with...More

Reviewed 3 weeks ago via mobile

We arrived on the 21st and stayed in room 1 for 5 nights. We had a wonderful experience. The room was very large and comfortable. Housekeeping kept it very clean and replenished supplies regularly. Noise from the main road was not a factor. The attached...More

Thank thetwogreys
Response from Nkosi_Moyo, General Manager at Sugar Hotel & SpaResponded 3 weeks ago

Dear Rob and Janie, Thank you for the lovely review. the whole team and in particular George, Aviwe, Webster and Peter are walking with an extra bounce in their step this morning from the recognition above :). More than anything we are delighted that you...More

Reviewed 5 weeks ago

We were really disappointed with the room itself, not very clean and very small compared to other hotel with the same price. Regarding the location, it was not convenient. we had to take a taxi to reach our destination.More

Review collected in partnership with this hotel
Thank B9349TBphilipper
Response from Nkosi_Moyo, General Manager at Sugar Hotel & SpaResponded 3 weeks ago

Dear Philippe, Thank you for taking time to give feedback on your recent stay here. We regret that we did not meet your expectations which is inconsistent with what we are trying to achieve here. We have taken to heart the feedback on the aspects...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free Parking
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Breakfast included
Room Service
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Laundry Service
Room Service
Airport Transportation
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Details
Price range
USD 131 - USD 292 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Romantic Hotel in Cape Town Central
#26 Business Hotel in Cape Town Central
#27 Spa Hotel in Cape Town Central
#57 Luxury Hotel in Cape Town Central
Room types
Non-Smoking Rooms
Details
Price range
USD 131 - USD 292 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Romantic Hotel in Cape Town Central
#26 Business Hotel in Cape Town Central
#27 Spa Hotel in Cape Town Central
#57 Luxury Hotel in Cape Town Central
Room types
Non-Smoking Rooms
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Traveller (143)
Room & Suite (142)
Dining (38)
Pool & Beach (4)
Amenities (13)
Questions & Answers
Ask a question
Jane E
13 January 2018|
Answer
Response from KAS2904 | Reviewed this property |
Call the hotel and enquire. The staff are very friendly and accommodating.
0
Votes
fidel i
21 November 2017|
Answer
Response from KAS2904 | Reviewed this property |
Hi, the hotel is not wheelchair friendly. There are stairs and no elevator. Toilet space is narrow and cannot accommodate a wheelchair.
1
Vote
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12
Room Tips
"Ask to see the rooms first. The one I had, with an unusable plunge pool, was very small."
Read review
"1 and 2 are at the front and are very spacious - not sure about others"
Read review
"The room with the little pool on the terrace is sweet!"
Read review
"Get a room with a dunking pool!"
Read review
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