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Best Western Cape Suites Hotel

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1 room 2 adults 0 children
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288 Reviews from our TripAdvisor Community

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Showing 244: English reviews
Reviewed 15 February 2017

The staff and Hotel were excellent. All the staff are so friendly, they will go out of there way to help you. The food was excellent, the Hotel rooms were very clean, and homely. All the staff treat you with respect, always have a friendly smile, and would help you in any way. We had a fantastic holiday and I...

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Helpful?
Thank Maggie D
Marketing_and, General Manager at Best Western Cape Suites Hotel, responded to this review

Dear Maggie D, Thank you for your review. We were delighted to read that you enjoyed your stay at Best Western Cape Suites Hotel. Thank you for your lovely comments on our amazing food, clean rooms, exceptionally respectful and friendly staff. Your positive comments inspire us to create an even better experience for our guests. We look forward to welcoming...

Ballarat, Australia
Reviewed 11 February 2017

This is an excellent choice if you are looking for convenient, budget and very friendly accommodation in Cape Town. I had a group of 16 from all over Africa and we were all happy with the service we received. The staff were all friendly and helpful - every one of my requests was addressed immediately and efficiently. My colleagues were...

Review collected in partnership with this hotel
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1Thank ShawIdea
Marketing_and, Manager at Best Western Cape Suites Hotel, responded to this review

Dear ShawIdea, Thank you for your review. We were delighted to read that you enjoyed your stay at Best Western Cape Suites Hotel. Thank you for your lovely comments on our cheerful, convenient, cut-rate and friendly accommodation. We are pleased that your stay a long with your colleagues turned out to be satisfying in all aspects. Your positive comments inspire...

Eastleigh, United Kingdom
Reviewed 8 February 2017

Myself and daughter have been staying here for years but this time my sister came with us she had suite next to us. Yes it can get noisy but so do other hotels as for feeling safe it has 24hrs security who you can contact via reception as all rooms have telephone. Rooms are cleaned everyday with fresh linen and...

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Helpful?
Thank Lesley H
Marketing_and, Manager at Best Western Cape Suites Hotel, responded to this review

Dear Lesley H, Thank you for taking the time to write your review on TripAdvisor. We are glad to read that you enjoyed your stay at Best Western Cape Suites Hotel and that we were able to cater for all your needs you desired. Your kind words and compliments on our tight security, fresh linen towels and helpful staff motivates...

Islamabad Capital Territory, Pakistan
Reviewed 5 February 2017

overall experience was fantastic.. but the room lock was a headache. that can actually be improved a bit to the modern standards.washroom needs a bit of improvement as well. otherwise the service and staff was really nive and friendly

Review collected in partnership with this hotel
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Thank 903shandara
Campbell, California
Reviewed 1 February 2017

I wouldn't stay there again, the room is sparse ,noisy it is just okay , the staff were helpful but defiantly a budget hotel. I not feel safe leaving anything of value in the room. After spending so much money getting to SA it was a disappointing hotel start.

Review collected in partnership with this hotel
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Thank sharolen2017
Reno, Nevada, USA
Reviewed 28 January 2017

The staff did an A+ job, but everything else was substandard. No suites, only kitchenettes, 4 floors with no loft. The computer barely worked and WIFI was not much better. No work out facilities and homeless people were camped just over the wall

Review collected in partnership with this hotel
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Thank ralphs624
Johannesburg, South Africa
Reviewed 28 January 2017

On arrival the reception staff were friendly but looked like a 3 star offering. No one to ensure that you knew where to park and find your hotel room. One entering the room was very sterile, bland with no home feeling, clean but bed in middle of large room with en suite kitchenette but zero vibe. TV the worst offering...

Review collected in partnership with this hotel
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Thank clive852
Cape Town Central, South Africa
Reviewed 26 January 2017

The security is very poor - lots of cameras on building, but not all their cameras are in work order. They will investigate if something happened with your belongings, but know very well that you be long gone The food is of very low standard and would recommend to rather eat out. The service is of a no care attitude

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Helpful?
Thank coetzeejc
Marketing_and, Manager at Best Western Cape Suites Hotel, responded to this review

Dear coetzeejc, Thank you for your review. On behalf of Management and Staff at The Best Western Cape Suites, we would like to apologise for not meeting your culinary- and service expectations. Please allow us the opportunity to respond to the security issue raised, as well as provide feedback on the incident reported, leading up to this review: As you...

Cape Town
Reviewed 21 January 2017

The property has cockroaches in the rooms. Service is poor except for reception where they are friendly. Breakfast is complimentary but poor quality and exactly same everyday. I would not recommend this.

Review collected in partnership with Best Western
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Thank drashrafallim
Marketing_and, Manager at Best Western Cape Suites Hotel, responded to this review

Dear drashrafallim, Thank you for your review. On behalf of Management and Staff at The Best Western Cape Suites Hotel, we want to take this opportunity to apologise for not meeting your expectations. We assure you that we regard any complaint by our guests as extremely serious, warranting a full investigation. Please allow us the opportunity to provide feedback on...

Bronx, New York
Reviewed 20 January 2017

Best Western location was nice. the stay was nice. I rested. It was fine. Breakfast complimentary... I only tried it once. Thankfully, Other meals were available. I walked to the city to get souvenirs

Review collected in partnership with this hotel
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Thank ngrdprt
Marketing_and, Manager at Best Western Cape Suites Hotel, responded to this review

Dear ngrdprt, Thank you for taking the time to write your review on TripAdvisor. We are glad to read that you enjoyed your stay at Best Western Cape Suites Hotel and that we were able to cater for all your needs you desired. Your kind words and compliments on our breakfast complimentary and hotels location are taken into heart. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Nestled at the foot of Table Mountain, with views of the Cape Town city skyline and Table Bay, lies the BEST WESTERN Cape Suites Hotel, a village-style hotel with a total of 123 studio, one, two and three-bedroom suites. Guests will enjoy a home away from home environment in spacious accommodations, air-conditioned suites with fully equipped kitchens, all at three star standards. Our suites can accommodate several guests, providing twin beds in each bedroom and a double sleeper couch in the lounge. Ideally located, the hotel is a five-minute drive to the famous V & A Waterfront and a 15-minute drive to the beaches of Camps Bay and Clifton. The BEST WESTERN Cape Suites Hotel provides a sensible alternative in offering affordable accommodations for tour groups, business travelers, families and individuals who are looking for spacious accommodations with convenient amenities in Cape Town. ... more   less 

Additional Information about Best Western Cape Suites Hotel

Address: Corner of De Villiers & Constitution | Zonnebloem, Cape Town Central 8002, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: $80 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Cape Suites Hotel 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Best Western Cape Hotel Cape Town Central
Best Western Cape Town
Cape Town Best Western
Best Western Cape Suites Hotel Cape Town, South Africa
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Cape Suites Hotel staff and other travellers.
6 questions
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Questions? Get answers from Best Western Cape Suites Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room away from the street...this is a nosy area, for traffic and student noise.”
 of 5 bubbles Bill434, 21 Mar 2017 | Read review
“Go for an upper room location”
 of 5 bubbles T7311EEjohnw, 9 Mar 2017 | Read review
“Room with balcony is better.”
 of 5 bubbles Pum-CNG, 6 Mar 2017 | Read review
“Further away than I was to the entrance / exit and reception area.”
 of 5 bubbles , 1 Mar 2017 | Read review
“All rooms are excellent”
 of 5 bubbles 109maggied, 14 Feb 2017 | Read review
5 of 5