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One&Only Cape Town

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One&Only Cape Town
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1,473 Reviews from our TripAdvisor Community

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Showing 1,290: English reviews
Cape Town, South Africa
Reviewed 3 March 2016 via mobile

I can't remember the exact date but everything was disappointing from the food, service and they even mixed up our booking so we never got the room we wanted. My husband and I try to have a date night once in a while and we spoil ourselves - but I have to say it was a bad experience from beginning...

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Helpful?
Thank LeighMilsom
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear LeighMilson, I am very sorry that we failed on what was meant to be the perfect ‘date night’ for you and your husband. I would appreciate it if you could contact me on Dale.parkington@oneandonlycapetown.com for me to understand your experience in more detail. Sincerely, Dale Parkington, Resort Manager

Houston, Texas
Reviewed 3 March 2016 via mobile

This was one of the best hotels I have ever stayed in during any of my travels around the world. The room was beautiful; the grounds were stunning; the location was perfect; the food (breakfast) was tasty; and the staff went out of their way to ensure we were comfortable for our week-long stay. It was simply divine!

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Helpful?
Thank mcbynum
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear McBynum, Thank you for choosing to stay at One&Only Cape Town and for your review. I will be sure to thank the team on your behalf and we all look forward to welcoming you back soon. Kind regards, Dale Parkington, Resort Manager

London, England, United Kingdom
Reviewed 2 March 2016 via mobile

While walking around the V&A Waterfront in Cape Town, I came across a palm lined pathway leading towards the One&Only. On arrival, there were exclusive golf carts available to transport the guests from the main hotel to the poolside and chalets. Whilst located right next to the bustling shoppers at the Waterfront, the One&Only felt like paradise. It was tranquil...

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Helpful?
Thank Frank V
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear Frank, Thank you for sharing your review and for seeking us out during your walk on the waterfront. I do hope that we will have the pleasure of being your chosen hotel during your next visit so that you can experience the other hidden gems we have on offer. Best regards, Dale Parkington, Resort Manager

Reviewed 2 March 2016 via mobile

The One&Only, Cape Town ticks all the boxes for us. We stayed in a Marina Suite which has a beautiful view of Table Mountain. The room itself is spacious, comfortable and very well appointed. The care by the staff was excellent. Breakfasts are served in Reuben's restaurant and are buffet style with a menu enabling you to have eggs cooked...

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Helpful?
Thank Clare I
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear Clare, Thank you for choosing to stay at One&Only Cape Town. I am delighted to read that we managed to tick all the boxes for your trip to Cape Town. I do apologise for the less than stellar service encountered at Vista but am happy to read that the cocktails were worth the wait. We value your recommendation and...

Toronto, Canada
Reviewed 1 March 2016

Room: Stayed in a Deluxe Mountain View Room. The room was gorgeous - very calming design, beautiful bathroom with rain shower and soaking tub, gentle lighting at the vanity (very important!), although oddly only one plug in the bathroom. Our Virtuoso welcome treats were delicious. Beds were divinely comfortable. Our view of Table Mountain and the lagoon below was breathtaking....

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Helpful?
Thank annskers
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear Annskers, Thank you for sharing your positive feedback. I was especially happy to read about your experience in Vista Lounge and I will personally thank Archie for saving the day and making you feel right at home. We look forward to welcoming you and your clients to Cape Town for many years to come. Kind regards, Dale Parkington, Resort...

Santa Barbara, California
Reviewed 29 February 2016 via mobile

Beautiful stay at the 'One and Only' in Cape Town for a few nights before boarding our cruise ship! Excellent check in where we were able to check in at 8.30am without question and escorted to our beautiful room overlooking the water! Spectacular little villa with all the luxury you expect from this hotel! Breakfast was very good and service...

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Helpful?
Thank V C
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear VC, Thank you for choosing to stay with us and many thanks for your complimentary review. I am happy to read that you enjoyed your Island experience in the Mother City. We look forward to your return. Best regards, Dale Parkington, Resort Manager

London, United Kingdom
Reviewed 27 February 2016

Stunning hotel with best appointed bedrooms I have ever seen in a modern five star deluxe hotel. The property is beautiful, well laid out with everything you would expect of a world class hotel. The gym was excellent and the Gym Staff were also worthy of mention (particularly David) as were the Concierge Team (Nigel & Feroz) who couldn't do...

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Helpful?
1Thank SimonLester
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear Mr Lester, Thank you for taking the time to share your experience at One&Only Cape Town. I know that Richard Lyon, our General Manager has already been in contact with you and understand that you are working towards an amicable resolution. Your kind comments about David, Nigel and Feroz will be highlighted at our next Colleague Appreciation party. Please...

Tel Aviv, Israel
Reviewed 24 February 2016

A lovely hotel with excellent staff, who look after you at every level. We stayed in the main building with great views of the water and mountains. The Island Suites are set around the pool and gardens but have limited views.All the rooms we peaked into were of a high standard. The breakfast was delicious and Nobu a treat [portions...

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Helpful?
1Thank Clive L
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear Clive, Thank you for taking the time to provide feedback following your recent stay. Your kind words regarding the Resort and our staff are warmly received and I am extremely proud to read that we made such a positive impact on your stay. I hope that we will be welcoming you and your family back to the Resort again...

London, United Kingdom
Reviewed 24 February 2016

Impeccable service after a faltering start at check-in when the guaranteed room wasn't available on time. Attention to detail throughout meets international 5-star standards at a commensurate price. Highly recommended.

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Helpful?
Thank Mark M
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear MCMLX111, Thank you for taking the time to write your review. I am happy to read that we were able to recover from an initial glitch and that you enjoyed your stay with us. We appreciate your recommendation and look forward to welcoming you on your next trip to Cape Town. Sincerely, Dale Parkington, Resort Manager

Sofia, Bulgaria
Reviewed 24 February 2016

Cape Town is amazing city, and the pearl of this city is One and Only Hotel. I have fabulous time at the garden, SPA and restaurant. Delicious food, see specialties and service are the top of the top. Rooms are just unique, stylish and comfortable.

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Helpful?
1Thank Krasimir V
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear Krasimir, Thank you for taking the time to post your review. We hope that you will visit us again soon. Sincerely, Dale Parkington, Resort Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Shuttle Bus Service
  • Breakfast Available
Official Description (provided by the hotel)
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 

Additional Information about One&Only Cape Town

Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: $672 - $2,231 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Reservation Options:
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Also Known As:
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa
Hotel Style:
#4 Spa Hotel in Cape Town Central
#5 Business Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#13 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from One&Only Cape Town staff and other travellers.
7 questions
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Questions? Get answers from One&Only Cape Town staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Mountain View”
 of 5 bubbles ACM83, 18 Mar 2017 | Read review
“The ones by the pool!”
 of 5 bubbles dianeb272, 10 Mar 2017 | Read review
“The island is great if You want the pool, the rooms in the main building are closer to everything in the hotel”
 of 5 bubbles Eric060, 7 Mar 2017 | Read review
“If you're booking an Island Suite, request it further in. Away from the Spa.”
 of 5 bubbles SherwyNP, 2 Mar 2017 | Read review
“Island room 616 - NO, rooms 6xx had no view, located on the ground level.”
 of 5 bubbles RenataTes, 19 Feb 2017 | Read review
5 of 5