Overall I was impressed with the service and the rooms. The location was perfect for us. The only let down was the service received at the breakfast area. We sat unattended for almost 20 minutes. When we were attended to people who ordered after us and ordered the same thing were served first so we left and had breakfast elsewhere. However we got to have breakfast at the hotel on the last day and the service was much much better.
The rooms were clean, the day staff were very helpful as my husband had forgotten his phone on the room. They found the phone and kept it safe for us. Breakfast was avarage, I guess due to covid restrictions and the limit in number of staff the menu was cut down to just have basics however on a positve, the gentleman who served us breakfast was very friendly and efficient. Our stay was distributed by other guests who were soo noisy we couldn't sleep until morning when they had fallen asleep. Security failed to contain these noisy people. We just had to stay up till they were done as a consequence had to depart late for our next destination.
We have stayed at Knysna's Aha Hotel and everything was terrific. We were very disappointed in Aha Harbour Bridge. They are just not in the same category. At Harbour Bridge we and no warm water or wifi in the first room, 2 of the television channels were frozen and at 20:00 we had to move to another room. This is basics when you book into a 4 star hotel. During our stay the naighbours made such a noise at 01:30 at night we weren't able to sleep. NO security in sight just braking down with no respect for others.
This was an brilliant stay. Excellent service and friendly people. Well Done!!!! After service was excellent. I forgot my phone charger there and when I phoned they already had it ready for collection. normally things like that disappear but not at this hotel. Food was excellent and more than enough. I can recommend this hotel to anybody who seeks for a above expectation stay.
Rooms were extremely clean. Staff were very friendly. Hotel room had stunning views. Room was fully equipped with all essentials. Parking was safe and secure. Will recommend to fellow colleagues, family and friends.
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