While the rooms are lovely, service is slow and the longest I've ever waited for elevators. Room services were late - we entered at 3pm while they were still making beds. Food is great and public areas well looked after.
"Be careful which property you book into, they go from low to very high."
"Rather book at another hotel till this hotel gets an upgrade or maintenance makeover"
"Floor 2 has quieter rooms but have smokey small in the corridor."