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The Palace of the Lost City

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The Palace of the Lost City
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1,801 Reviews from our TripAdvisor Community

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Showing 1,333: English reviews
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Reviewed yesterday NEWvia mobile

We stayed here for 7 days in April on a bed and breakfast basis. From the time we arrived to the time we left everything at The Palace was fantastic! The staff are all very friendly and cannot do enough to please you. We ate in a few of the restaurants: The Plume was amazing, a la carte menu, with...

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Helpful?
Thank Jo H
Bristol
Reviewed yesterday NEW

We were a family party of 9 travelling from the UK. In a word this hotel is as fantastic as it suggests it is. The grounds, the rooms, the wider Sun City location - amazing. We had 3 rooms that they had listened to our pre-request and put us all next to each other (these things matter when you have...

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Thank glitterbomb4ever
Reviewed yesterday NEWvia mobile

The Palace still looks good and maintained to high standards. The service is unfortunately not always 5 star. The reception desk is not organized, the phones take very long to be answered. The technician that was called to fix the aircon took more than an hour to come. The evening turndown was not done daily. The line at breakfast gets...

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Thank Mary B
Rome, Italy
Reviewed 3 days ago NEWvia mobile

We came across this hotel by chance by looking at the Hollywood film 'blended'. My little daughter loved the movie and when she found out that the hotel actually existed there was no alternative but booking it. The place is absolutely stunning! A real palace in the middle of waterfalls, gardens, pools, terraces and an artificial beach with sand and...

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Helpful?
Thank mgabriellam2017
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear mgabriellam2017 Great to see you and your daughter had such a stunning time on the resort. Kind regards

Stamford, United Kingdom
Reviewed 1 week ago

Pleasant welcome and good check in and baggage delivery. Rooms spacious but are starting to look dated. Room lighting needs to be improved. Cleaning and turndown are very good. Complimentary bottle of red wine in the room followed by daily fruit and water. Tea and coffee facilities. Bed very comfortable. A bedtime nougat is left on your pillow each night-...

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Helpful?
Thank alan k
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear alan k great to see you enjoyed your stay here with us. Kind regards

Northamptonshire, United Kingdom
Reviewed 2 weeks ago

The hotel is very impressive, it is very large and attached to a water park. The rooms are very nice, large, quiet and clean. The food was very good although there was a long wait to be seated for breakfast.

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Helpful?
Thank SarahMGrant
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear SarahMGrant Thank you so much for your review. It is appreciated Regards

Manchester, United Kingdom
Reviewed 2 weeks ago via mobile

The palace of the lost city. This hotel is stunning in its architecture and grounds are simply an authentic African aesthetic treat. The hotel beauty continues inside, the reception area is a delight and certainly lets you know this is Africa. Through the reception you come to a beautiful staircase leading down to the crystal court dining area which again...

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3Thank Louise M
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Louise M Fantastic to see that you had a " Magical Time" at The Palace. With the high occupancy and the cold weather , we did run a queue at breakfast. WE are glad that you also took the time to go out and about and enjoyed the "African" Experience. We hope to see you soon again Kind regards

Reviewed 2 weeks ago

palace is converted in to hotel,very huge,exterior is the best,all the interior is excellent,our room was on the higher floor with best view,all day dinning restaurant & the swimming were very big and excellent,services & dress up were also good

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Helpful?
Thank Asha G
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Asha G Thank you for your " the best Hotel" review Kind regards

Pietermaritzburg, South Africa
Reviewed 2 weeks ago

Breakfasts were sumptuous and we were provided with a wide array of choices but was repetitive over three days. Rooms were dark , dated, with little extras. Toilet cubicle presented a problem due to small size. Fittings were disappointing with lighting a major problem. Corridors to the room were poorly lit and overall created a very poor image . The...

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1Thank mergalin
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear mergalin Thank you so much for your review of your stay. We appreciate you complimenting our extensive breakfast buffet The hotel is currently busy with a refurbishment program with the rooms, which will continue throughout 2017. With regards to the bees, in line with our nature conservation policy we are in the process of locating the beehives and relocating...

STANGER,KWAZULU NATAL
Reviewed 2 weeks ago

Celebrations begin with an invitation to spend 5 days at the Palace of the Lost City in Sun City and wow! what an awesome experience that was thank you Jesus and my adorable family..started out on Sunday 19th February..just before Lent began and returned home on Friday..the apartment was fabulicious, the diningroom, the meals and the whole staff were most...

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Helpful?
Thank Anna Rachel M
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

DearAnna Rachel M Fantastic to see you really enjoyed your Diamond anniversary at The Palace We cant wait to welcome you back again. Kind regards

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Palace of the Lost City hotel in South Africa lavishes its guests with 5-star service. From the distinctive grandeur of the African Suite to the King Suite with its unforgettable maple paneling, delicately coloured ceilings and stunning views over the Lost City. Each room of this Sun City resort offers royal hospitality situated close to the Valley of the Waves and a short drive away from Johannesburg. ... more   less 

Additional Information about The Palace of the Lost City

Address: Sun City Resort off the R556, Sun City 0316, South Africa
Region: South Africa > North-West Province > Sun City
Price Range: $333 - $653 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palace of the Lost City 5*
Number of rooms: 335
Reservation Options:
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Also Known As:
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City
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Questions & Answers

Here's what travellers have asked, with answers from The Palace of the Lost City staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the SOHO Hotel.”
mergalin, 12 Apr 2017 | Read review
“on the whole the Palace is five star..cant get better”
soneeaaya, 11 Apr 2017 | Read review
“do not get a room on the second floor. Very noisy”
DawnMegens, 4 Apr 2017 | Read review
“Choose room 845, excellent view yet close to the lobby.”
C6497AZbens, 26 Mar 2017 | Read review
“Depends on choice. Lots of different choices.”
RoxySouthAfrica, 21 Mar 2017 | Read review
5 of 5