We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Palace of the Lost City

Save
Share
Sun City Resort off the R556, Sun City, Moses Kotane Local Municipality 0316 South Africa
12 people are viewing this hotel
Expedia.com
USD 385
View deal
Hotels.com
USD 385
View deal
Destinia.com
USD 356
View deal
Free cancellation until 28/10/21
CheapTicketsUSD 385
Orbitz.comUSD 385
TravelocityUSD 385
View all 11 deals
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (3610)
360
Panoramas (19)
Room & Suite (748)
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#1 of 11 hotels in Sun City
Location
Cleanliness
Service
Value
The Palace of the Lost City hotel in South Africa lavishes its guests with 5-star service. From the distinctive grandeur of the African Suite to the King Suite with its unforgettable maple paneling, delicately coloured ceilings and stunning views over the Lost City. Each room of this Sun City resort offers royal hospitality situated close to the Valley of the Waves and a short drive away from Johannesburg.
Read more
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Golf course
Babysitting
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Water park
Kids club
Free shuttle or taxi services
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Head massage
Massage
Salon
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Laptop safe
Show more
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Park View
Languages Spoken
Afrikaans
2667Reviews155Q+A100Room tips
Traveller rating
  • 1,590
  • 541
  • 269
  • 138
  • 129
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
AshleighElizabeth17 wrote a review 18 Oct
Pretoria, South Africa48 contributions25 helpful votes
My fiancé and I stayed at the Palace for two nights in September. Although we have visited Suncity often, it was our first stay at the Palace and it exceeded our expectations. The room was beautiful, with a lovely bed and view. But there were tiny errors, for example the chair had a lot of wear and tear, there was no toilet roll holder, the sink was broken and I had to ask for a hair dryer to be brought to my room. The breakfast was out of this world with everything under the sun. We enjoyed the buffet one evening and it was absolutely delicious. The live music during meals adds such a wonderful atmosphere to an already magnificent setting. The separate pool at the valley is a wonderful, relaxing addition and has fantastic drinks. Although it is a topless pool, most people have bathing suites. The gardens are absolutely magnificent to explore and you could lounge by the Palace pool all day. The experience was the epitome of luxury. A truly wonderful spoil showcasing Africa's raw beauty. Thank you to the friendly and professional staff for making it a magnificent memory.
Read more
Date of stay: September 2021Trip type: Travelled as a couple
Room Tip: Enjoy every minute of it!
See more room tips
1 Helpful vote
Helpful
Share
Ruché S wrote a review 12 Oct
28 contributions
We had the most amazing honeymoon here that anyone could wish for! First of my husband had arranged with Josiah, the GM for a room upgrade as a favour since we would be staying for 7 nights on our honeymoon. He confirmed that this was done and said we would not be disappointed... and we weren't! The room was spectacular and I have to specifically commend the housekeeping team for the way they made us feel welcome every time we entered the room. Nothing was too much trouble and the special touches like the Lindt chocolates and gowns laid out at night was really thoughtful and appreciated. The breakfast was amazing! We could not believe the variety on offer and the serving staff were always ready with a smile. Robert, the pianist at breakfast really set the ambience and made it an extremely enjoyable part of our stay. Special thanks also has to go to Francois, the guest relations manager who gave us excellent advice on what to do, which restaurants to try (such as the Saturday night dinner at Legends - what an amazing atmosphere that was!) and was always ready with a smile and to make sure we were happy and enjoying our stay. He is a definite asset to The Palace staff. We also have to commend Jafta, the butler assigned to us. He really went out of his way to assist us, even giving us his cell number so we can contact him directly in case we needed him, such as when requiring lifts between the various sections of Sun City. All in all this was the most amazing experience and if you had ever wondered what it feels like to be treated like royalty, I can recommend The Palace without a doubt.
Read more
Date of stay: September 2021
Rooms
Service
Sleep Quality
Helpful
Share
CZteg wrote a review 2 Oct
Sandton, South Africa2 contributions2 helpful votes
We stayed at the palace for one night. We were upgraded from a junior suite to a full suite. The room was tremendous. Still very smart and lovely but starting to feel a bit old. The complimentary chocolates and champagne was a great touch. Where things went very wrong was at breakfast. Because of the Covid pandemic, we prefer to eat outside. It had rained the night before and the weather was chilly. Still we were more than happy to sit outside. We were told by the waiter that we not allowed to sit outside. We asked that they call the breakfast manager. He was extremely rude. We explained our preference. He told us they dont have enough staff to accommodate our request. We explained that we just needed someone to wipe and set the table and in the time he spent fighting with us that could have been done multiple times over. Our conversation ended up with his storming off whilst I was still speaking. Completely unacceptable. We called the duty manager. He was much more respectful and sympathetic and more than happy to indulge our request. Even thereafter, it took close to 30 minutes further to get the table set and when we tried to call the duty manager again there was no answer. We left a message and did not get a call back. What a shambles. It could have been addressed so easily. "Hi sir, are you sure you want to sit out, its a bit chilly and still damp, OK sir we will set things up". Instead it turned into a 60 minute disaster. Hugely frustrating and terrible service.
Read more
Date of stay: October 2021Trip type: Travelled with family
1 Helpful vote
Helpful
Share
Sariel14 wrote a review Sep 2021
8 contributions20 helpful votes
We paid a small fortune for (R8000/night) the stay in the hotel and we were very disappointed by the level of service that we received. When we checked in we were made to feel that we should be grateful to have received some accommodation over the long weekend. There was no level of the welcome that we received, we asked for an upgrade (which we would have paid for) and were told that the room was the only one available, not let me check or can I get back to you. Just be grateful that we actually have a room for you. The room left a lot to be desired the small bathroom was cramped and was in serious need of an upgrade. The extractor fan was not working so the bathroom continually smelt musty. When we came down for Breakfast there was a long line of people waiting to be served and eventually we were carted off to a different section of the hotel that did not have half the selection of the main area again no apologies or any level of service. We were just expected to have some kind of fit in understanding. I tried to get hold of the manager on duty and was informed by Joana at guest relations that he was currently not on the premises. Joana assured me that he would contact me later in the day, and I am still waiting for his call. The best part of the trip was actually outside the hotel. The premises do have a lot of things to do and we tried to stay out of the hotel as much as possible. I also discovered at a later stage that my nicotine gum had been taken out of my bag during the stay. Over all we will certainly not be going back again, as there is far more cost effective and far better service we can get at an abundance of different locations in SA.
Read more
Date of stay: September 2021
Value
Service
Sleep Quality
Room Tip: Rooms need an upgrade, maybe look at staying in one of the other hotels.
See more room tips
Helpful
Share
Response from francois du toit, Guest Services / Front Office at The Palace of the Lost City
Responded 3 weeks ago
Dear Sariel14 Thank you for your review. I am truly sorry to read about your experience, and want to apologize for this on behalf of the hotel. We shall most certainly be looking into all the matters that you have brought to our attention Yours sincerely
Read more
Regina S wrote a review Sep 2021
Johannesburg, South Africa3 contributions1 helpful vote
The rooms at the palace are a little dated but the breakfast area is amazing, the food is good and the piano playing while eating breakfast gave it such a romantic experience. Robert the piano player was outstanding. Will return for this.
Read more
Date of stay: September 2021Trip type: Travelled with friends
Helpful
Share
Response from francois du toit, Guest Services / Front Office at The Palace of the Lost City
Responded 17 Sep 2021
Dear Regina Thank you for your truly wonderful review. I am glad you enjoyed your time with us , as well as the breakfast experience with, Robert playing the piano It will be our pleasure to be able to welcome you back Kind regards
Read more
Previous
123456
PRICE RANGE
USD 237 - USD 429 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the palace of the lost city hotel sun city, the palace of lost city
LOCATION
South AfricaNorth-West ProvinceMoses Kotane Local MunicipalitySun City
NUMBER OF ROOMS
335
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about The Palace of the Lost City
Which popular attractions are close to The Palace of the Lost City?
Nearby attractions include King's Tower (0.6 km), Valley of Waves (0.3 km), and Sun City Resort (0.4 km).
What are some of the property amenities at The Palace of the Lost City?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Palace of the Lost City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Palace of the Lost City?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Palace of the Lost City?
Yes, parking is available to guests.
What are some restaurants close to The Palace of the Lost City?
Conveniently located restaurants include Crystal Court, RocoMamas Sun City, and The Grill Room.
Are there opportunities to exercise at The Palace of the Lost City?
Yes, guests have access to a pool and a fitness centre during their stay.
Does The Palace of the Lost City have an airport shuttle?
Yes, The Palace of the Lost City offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Palace of the Lost City?
Yes, dry cleaning and laundry service are offered to guests.
Does The Palace of the Lost City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does The Palace of the Lost City have any great views?
Yes, guests often enjoy the mountain view available here.