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Elephant Lake Hotel

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Elephant Lake Hotel
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144 Reviews from our TripAdvisor Community

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Showing 85: English reviews
Pretoria, South Africa
Reviewed 4 days ago NEW

Absolutely love this great hotel! Location is great! Buffet breakfast was amazing ( actually missing it in the mornings :) wish I could have it everyday!) We had the triple room and we're definitely satisfied with it! The huge double bed and one single which slept so comfortably.The aircon cooled us down from the heat and humidity outside and absolutely...

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Helpful?
Thank Lrsmart
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Thank you for your review. Your feedback is appreciated. I will ensure that my STAFF receive a copy of your personal message to them. We look forward to welcoming you back. Deon Steyn

Durban, KwaZulu-Natal, South Africa
Reviewed 5 days ago NEWvia mobile

We stayed at the hotel for a second time to celebrate my father in laws birthday. Very glad to see that a revamp is being done.. the room we stayed in was one already done. The bathroom still a bit lacking for my likes and shower head not working accurately but the room itself is good. We had room 6...

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Helpful?
Thank Lisa L
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Thank you for your review. Your feedback is appreciated and the points well noted. Look forward to welcoming you back again!

manchester uk
Reviewed 1 week ago

3*** star hotel in a good location on St Lucia high street with easy access to shops and restaurants. The rooms are a basic standard , bathroom and shower were ok.Staff were pleasant, breakfast was just about ok but there was plenty to choose from. Parking spaces right outside the front door. I would only recommend this hotel for its...

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Helpful?
Thank stanleyman1
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Thank you for your review. It was a pleasure welcoming you.

Reviewed 4 weeks ago

We have been there just for one night... it is ok, don´t expect any fancy rooms. Needs some modernisation, but the rooms are clean, bathrooms not. Breakfast was disappointing... but we had a great dinner in town.

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Helpful?
Thank Stephan W
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Thank you for your review. I am pleased to say that our refurbishment is well on the way with the first 26 rooms completed.

Richards Bay, South Africa
Reviewed 27 November 2016 via mobile

Booked on bookings.com pricy for what u get . But what made it great is staff were amazing . Fantastic and friendly and they all go the extra mile from changing my room to a pool view and food Devine. Stunning hotel but old decor. Aircon was broken but their maintenance man fixed it quick quick . Very very impressive...

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Helpful?
Thank Alison L
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Thank you for your review. Great that you enjoyed your stay and we look forward to welcoming you back. Deon Steyn

loire valley
Reviewed 23 November 2016

Our room was lovely and comfortable. All facilities were great and the staff were exceptionally friendly and helpful. Breakfast was excellent and the meal prepared for dinner was tasty and enjoyable. Restaurant manager went out of his way to ensure our table was moved close to pool view when we asked. We stayed here for two nights and each day...

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1Thank lecalabash
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Thank you for your review. St Lucia is a popular destination en joyed by all, whether travelling in a group or as a private traveler. Its great to see that management assisted with arrangements to book you a table as requested by yourself. Our staff are fantastic and committed to provide all guests with friendly service. WIFI is available in...

Cape Cod, Massachusetts
Reviewed 10 November 2016

Very quiet and peaceful. Convenient to the main street and restaurants. Friendly, helpful staff. Very clean. Only ate breakfast but it was very pleasant. Reception able to help with all sorts from boat bookings to forex.

Review collected in partnership with this hotel
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Helpful?
Thank Andrew T
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Thank you for your review. It was a pleasure sharing our facilities and services with you. Deon Steyn

Johannesburg, South Africa
Reviewed 5 November 2016

The room 10 is a disaster.It smells like a smoking room mixed with a mold.The noise levels from restaurant are huge.The towels were old,had stains and smelled too.The bed absolutely uncomfortable.The room doesn't have fridge,the aircon is old and noisy.The shower was dripping and smelly too-with poor ventilation. I would not recommend at all!!!!!!! The dinner buffet was average not...

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1Thank Kvolkova
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Thank you for your review All hotel rooms are non-smoking, however we have found that for non-smokers it is better to keep sliding doors to the garden closed when there are smokers outside. The Posturepedic beds have a firm design, preferred by most, although there are rooms available with a softer mattress that could be made available on request. Due...

Sapphire, North Carolina
Reviewed 26 October 2016 via mobile

Stayed two nights. You would think getting clean towels (the towels are very small and thin) and...for goodness sake...toilet paper would be routine but here they are apparently difficult requests. There is air conditioning. It works off a remote, which was held together with masking tape and only worked when you jiggled it around. It required AA batteries but they...

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Helpful?
Thank Donna B
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Thank you for your review. The Hotel supply Glodina hand and bath towels and two ply toilet paper to guests. It is surprising that during your stay that you did not notice the refurbishment program that is on the go. The refurbishment started in August 2016 and completion date is planned for February 2017. With the Hotel built in 2003,...

Bologna, Italia
Reviewed 9 September 2016

We had a 2 nights stay during a SA tour organized by Mokoro (Italian agency that outsources to Sandown tours travel agency in SA). The place is a mess. I would NOT suggest the stay. Reception people is rude. Breakfast food quality is poor, but you have a lot of choices. At our arrival room was not ready Rooms are...

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2Thank tibet8
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Thank you for your review. All your points are noted. We pride ourselves on friendly service. Check- in time is from 14h00 onwards. Some of your points I do not understand so I invite you to contact me direct to discuss. Our rooms are all carpeted and so the passage way, this recently completed as part of our refurbishment program....

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
In your room
  • Air Conditioning
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service

Additional Information about Elephant Lake Hotel

Address: McKenzie Street, St Lucia 3936, South Africa
Region: South Africa > KwaZulu-Natal > St Lucia
Price Range: $87 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Elephant Lake Hotel 3*
Number of rooms: 56
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Questions & Answers

Here's what travellers have asked, with answers from Elephant Lake Hotel staff and other travellers.
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Durban, South Africa

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“away from any groups”
 of 5 bubbles lecalabash, 23 Nov 2016 | Read review
“1st floor rooms have a view of the estuary”
 of 5 bubbles , 14 Aug 2016 | Read review
“All the rooms seem to have lovely views from the big patio doors.”
 of 5 bubbles southafricafan_9, 14 Aug 2016 | Read review
“Get an upstairs room nearer to the bar 29 -37 for views toward the estuary.”
  • Could just see the estuary through the trees.
  • Large, bright room.
 of 5 bubbles heatherquick, 19 Jun 2016 | Read review
“most rooms face the pool, quieter near the higher numerical end as the rooms are further from the Bar”
 of 5 bubbles ckfrost, 18 May 2016 | Read review
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