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Mercure Nelspruit

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Mercure Nelspruit
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224 Reviews from our TripAdvisor Community

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Showing 149: English reviews
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england
Reviewed 3 days ago NEW

its cheap big tick its big another tick its old, tired and needs revamping big ticks no wifi in room, hardly any tv channels and none worth watching must have got the cheapest dstv package available pool was lovely only they put us so far away from it we had to take the car there and back, have no idea...

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Helpful?
Thank coe71
Johannesburg, South Africa
Reviewed 1 week ago via mobile

service was wonderful, staff were helpful and friendly. rooms were ok, could do with an upgrade on the bathroom and kitchenette. cleaning services can be improved.Breakfast is super expensive!The pool side furniture really need to be cleaned!Overall good for a short stay

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Helpful?
Thank nazrinei
Maputo, Mozambique
Reviewed 3 weeks ago

I stayed 1 night before going to Baadplas, the check was fine, security good, the rooms are spacious. I would like to suggest investing in renovating the pool to use at night time. The aircons as always are not good and the location are on the side of the beds. Thank you

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Helpful?
Thank ILM1
Pretoria, South Africa
Reviewed 17 January 2017 via mobile

What a shame as the hotel location is amazing but the actual facilities are disgusting. The reception takes forever to check 1 individual in. The restaurant had 1 unfriendly, unprofessional waiter, he was dismissive to me personally, waited for 20 minutes before he could take the order, when reminded him to take our order he abruptly responded. He refused to...

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Helpful?
Thank Tasha C
Karien76, Front Office Manager at Mercure Nelspruit, responded to this review

Dear Tasha Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please...

Reviewed 17 January 2017 via mobile

I cannot even find a right word about describe my frustration. First photo taken at the restaurant (kitchen door!), so use your imagination about the room but let me help you out with that. I think the last time they washed the carpet was in 2010. You can smell the dust, see some marks on it. Shower was gross (...

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Helpful?
Thank Egemen K
Karien76, Front Office Manager at Mercure Nelspruit, responded to this review

Dear Egeman, Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please...

Matola
Reviewed 11 January 2017

The superior suites at the Nelspruit Mercure are large 2 bedroom units, thus perfect for our family of 4. Plus the dining room and kitchen with fridge and stove makes it ideal for our monthly shopping excursions from Maputo to Neslpruit. The hotel has a great swimming pool and is very centrally located. Some of the bathrooms need attention, but...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Dirk P
Karien76, Front Office Manager at Mercure Nelspruit, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Durban, South Africa
Reviewed 2 January 2017

a nice hotel with a self catering option as it is next door to a large shopping centre very usefull. rooms ,beds and Bathrooms were clean and neat was a pleasant stay with a relaxing day atthe pool and in mall

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Helpful?
Thank kingsrest
Karien76, Rooms Division Manager at Mercure Nelspruit, responded to this review

Dear Sir We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. We hope your next visit will be as pleasant as the previous one. Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit

Reviewed 16 December 2016 via mobile

If you want an hotel to stay with your family go to mercure because it is the best hotel you will ever like because it has a great service,great location point and lots of good things Want an hotel chose mercure😊👍

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Helpful?
Thank TripLemekezani
Brasília
Reviewed 23 November 2016

Review collected in partnership with Accorhotels.com
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Thank marozal
Reviewed 14 November 2016 via mobile

It is not the perfect good and cheap hotel but it is actually quite good. I do recommend. Location is also good. Please come and see it you will like it. I haven't eat at the hotel either but it seems nice.

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Helpful?
Thank Pedro C

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Mercure Nelspruit is situated in the centre of Mpumalanga, 25km away from the Kruger Mpumalanga Intl Airport. It is the ideal location for easy access to the Kruger National Park.104 suites and studios. All suites are fully serviced and equipped witha kitchenette and bathroom with a bath and shower. The hotel invites you to experience the charm of our restaurant and bar. Our tropical gardens, relaxed swimming pool area and guest lounges are the perfect retreat for business and leisure. ... more   less 

Additional Information about Mercure Nelspruit

Address: Cnr N4 & Graniet Street | PO Box 1556, Nelspruit 1200, South Africa
Region: South Africa > Mpumalanga > Nelspruit
Price Range: $73 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Nelspruit 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Mercure Nelspruit Hotel Nelspruit
Nelspruit Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Nelspruit staff and other travellers.
2 questions
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Johannesburg, South Africa

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Questions? Get answers from Mercure Nelspruit staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay at the protea nelspruit and pay the extra. ask for poolside”
 of 5 bubbles coe71, 22 Feb 2017 | Read review
“Get the rooms on the ground floor if you have luggage.”
 of 5 bubbles 615harishu, 11 Nov 2016 | Read review
“Request a first floor room, less noise.”
 of 5 bubbles VGV001, 8 Sep 2016 | Read review
“we stayed in 509 and 511 , twin beds perfect for a sport stay”
 of 5 bubbles riaan_cloete, 21 Aug 2016 | Read review
“First floor rooms are preferred by me”
 of 5 bubbles sanjay744, 20 Aug 2016 | Read review
5 of 5