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All reviewslondon bridgehappy hourvery nice hotelbusiness centernice breakfastcomplimentary breakfastbed was very comfortablegreat place to staywafflesgrand canyonstayed one nightnice stayplenty of parkingupon checkcoffee makerlakecarol
So I reserved a King Suite over a regular King room because I saw it had a whirlpool on the website. Costs more than a regular King. Got there and guess what? No whirlpool tub. Called front desk and was told those were all removed....More
Thank Steven L
Response from Diane H, General Manager at Hampton Inn Lake Havasu CityResponded 4 days ago
I am so sorry for the less than satisfactory experience you had at our hotel. I assure you, we meant no harm. We have just reopened our suites after being remodeled and having the whirlpool tubs removed. We have been changing this information...More
We saw the warnings that the hotel was undergoing renovations and stayed anyway. We were impressed how they worked to be sure guests were not disrupted by the construction work, and the extra amenities to ameliorate the inconvenience. This reflects a positive orientation to guests...More
Response from Becca G, Director of Operations at Hampton Inn Lake Havasu CityResponded 22 October 2017
I'm so pleased that you enjoyed your stay with us! There were several things that our hotel needed to update to be up to current standards. Instead of doing just half of the hotel and leaving the other half untouched, we are lucky...More
Stayed for one night - we had wanted to visit to see London Bridge. Hotel is a little off the beaten track but in a nice quiet area. Work was being done on renovating and adding rooms but staff made sure we were aware and...More
As a Hilton Honors member, I called to make this reservation while I was traveling. At the time of this reservation, I was not told that the hotel was undergoing extensive remodeling. The hotel staff was very helpful. They provided transportation to local restaurants so...More
The remodel of this hotel looks like it is well overdue. Thankfully we only needed an overnight stay because the room was dirty, and old. Popcorn ceilings anyone?!?!?
Breakfast buffet was decent though, and staff were friendly, and accommodating.More
Thank Anne V
Response from John-HiltonHelp, on behalf of management at Hampton Inn Lake Havasu CityResponded 2 weeks ago
Dear Anne V,
Thank you for taking the time to write a review about your recent stay with us at our hotel. We really appreciate your comments and are very sorry for the condition of your room. We will address your comments with our housekeeping...More
We do not have cockroaches or bed bugs. I apologize that a complaint of such was not responded to, and I will look into that. At different times of the year we have had water beetles, although this is rare to... More
We do not have cockroaches or bed bugs. I apologize that a complaint of such was not responded to, and I will look into that. At different times of the year we have had water beetles, although this is rare to see inside the hotel. Also, we do not have bed bugs, and we have a very thorough inspection process for this.
I hope you decide to stay with us, and should you have any concerns please do not hesitate to reach out to me.