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Protea Hotel by Marriott Durban Umhlanga

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254 Reviews from our TripAdvisor Community

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There are newer reviews for Protea Hotel by Marriott Durban Umhlanga
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Showing 227: English reviews
Lusaka, Zambia
Reviewed 5 January 2017

This hotel has a lot of positive points, none of them relating to service!! We stayed at this hotel for a week over New Year. The décor of the hotel is lovely and all is new, it is decorated in a nautical theme. The rooms are very spacious and very nicely decorated. The bathrooms have a good size bath and...

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Helpful?
Thank ElleVee288
ProteaHotelUmhlanga, Manager at Protea Hotel by Marriott Durban Umhlanga, responded to this review

Dear ElleVee288 Thank you for taking time to post a review following your recent stay. I do apologize for the housekeeping department not meeting or exceeding your needs and we have passed your comments to the head of department to review with the TEAM so this becomes an isolated issue. We hope to see you soon in the not too...

Reviewed 4 January 2017 via mobile

Pleasant stay and they accomodated an early check in. Clean rooms with a lovely ocean view. Rooms have a bath as well as shower. Tastefully decorated rooms. Within walking distance to the ocean and restaurants

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Helpful?
Thank Vanessa C
Reviewed 4 January 2017 via mobile

This hotel is very decent with regards to its placement, being within walking distance of the beach and very close to decent restaurants however the staff members, particularly the receptionists, are rather supercilious. They had the effrontery to question our integrity and constantly watched us as if we were doing something wrong. The receptionist who checked us in judged us...

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Helpful?
Thank cameronl767
ProteaHotelUmhlanga, General Manager at Protea Hotel by Marriott Durban Umhlanga, responded to this review

Dear Cameronl767 I am pleased that you enjoyed our beautiful location as well as the lovely beach and restaurants that uMhlanga is proud to offer. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention. Please rest assured that your comments have been shared with the team in...

Johannesburg, South Africa
Reviewed 2 January 2017 via mobile

Check in was delayed by almost an hour. Room was modern with comfortable beds. All pillows smelt like old sweat and had to request to be changed. Bathroom was clean however the toilet too close to the bath. Carpet was dirty. Pool can hardly fit 5adults and situated in the 'old building' with odd layout. Staff very friendly. Hotel does...

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Helpful?
Thank SaprtanMBR
ProteaHotelUmhlanga, General Manager at Protea Hotel by Marriott Durban Umhlanga, responded to this review

Dear SaprtanMBR I am pleased to hear that you experienced our new rooms and enjoyed the comfortable beds we have to offer. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not meeting or exceeding your expectations. We...

Johannesburg, South Africa
Reviewed 1 January 2017 via mobile

the hotel is beautiful but i was not impressed with the service. i requested two twin beds and they gave us one bed and a sleeper couch which was hard as a rock(very uncomfortable). if u ask for the iron and an ironing board you wait forever. i was not happy with the service the room was very spacious and...

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Helpful?
Thank silindilec
ProteaHotelUmhlanga, General Manager at Protea Hotel by Marriott Durban Umhlanga, responded to this review

Dear Silindilec Thank you for taking the time to share your recent experience at the Protea Hotel Durban Umhlanga with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention. Please...

Reviewed 29 December 2016 via mobile

Nice hotel, good value and walking distance from numerous restaurants, shops and the beach! Highly recommended! Only criticism is the price of the drinks in the bar (hence very few patrons) and the cost for breakfast, reduce those costs and it's a winner!

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Helpful?
Thank Byron G
Johannesburg
Reviewed 27 December 2016 via mobile

Good service and value for money. Spacious rooms and just found that could have a better choice of TV channels. At least the basic news. Had an issue with noisy neighbours and was most impressed with the handling by management. Well done and much appreciated.

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Helpful?
Thank RuiFragoso
Reviewed 23 December 2016

I booked at this hotel for a stay in December. Unfortunately we had to cancel last minute owing to illness. I have to say that the staff were really amazing and understanding and gave us a full refund. I want to thank Thandiswe for her superb service and compassion. When hotel staff have compassion like this, you know that if...

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Helpful?
Thank Paula F
Cape Town Central, South Africa
Reviewed 13 December 2016

I like this hotel. I stayed at the new section where you pay extra per room. The rooms have a partial sea view which I like. The rooms are modern, clean and a descent size. The bathroom have a bath and shower. What I didn't like was the wifi and the price. Otherwise it is a nice hotel at a...

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1Thank faiek
Reviewed 13 December 2016 via mobile

We booked for 2 nights in two rooms. On arrival our keycards couldn't access our rooms, so I had to go back to reception, to ask that the cards be reprogrammed - the porter didn't offer to do so. The card still didn't work and it took us 20 minutes to just gain access to our rooms and then one...

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Helpful?
Thank 263samanthav

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Amenities

Highlights
  • Pool
  • Bar/Lounge
  • Beachfront
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
This 3-star paradise hotel is your gateway to golden beaches, lush surroundings and the exhilaration of holidaying in an idyllic part of South Africa. If you want stunning views overlooking the KwaZulu-Natal coast, look no further than Protea Hotel Durban Umhlanga. Centrally located in the heart of uMhlanga Rocks, the hotel is 18 km from King Shaka International Airport and conveniently situated minutes from the protected beach and 10 minutes from Durban. The hotel offers friendly service, comfortable accommodations, along with a relaxing rooftop sun deck and plunge pool. Most of the hotel's 250 modern rooms feature breath-taking sea views, and are all elegantly and stylishly furnished. Enjoy a choice between 120 Semi self-catering facilities which include a microwave, fridge, cutlery, crockery and tea/coffee-making facilities. We've expanded in October 2016 with a brand new 15-floor tower! In addition to a new reception area and lobby, the project has added an extra 130 bedrooms for your convenience. The Lighthouse Breakfast Restaurant & Bar is situated on the ground floor, adjacent to the reception hall, and offers delicious breakfasts. The restaurant seats 146 guests and is open from 06:30 to 10:30. The bar is open from 14:00 to 23:00. ... more   less 

Additional Information about Protea Hotel by Marriott Durban Umhlanga

Address: corner Lighthouse & Chartwell Drive | Protea Mall, Umhlanga Rocks 4320, South Africa (Formerly Protea Hotel Durban Umhlanga)
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range: $122 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Protea Hotel by Marriott Durban Umhlanga 3*
Number of rooms: 250
Reservation Options:
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Also Known As:
Hotel Umhlanga
Protea Hotel Umhlanga Rocks
Protea Umhlanga
Hotel Style:
#6 On the Beach Hotel in Umhlanga Rocks
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott Durban Umhlanga staff and other travellers.
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Questions? Get answers from Protea Hotel by Marriott Durban Umhlanga staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“less traffic on south side”
Lyndy761, 13 Apr 2017 | Read review
“Seafacing rooms probably the best choice. (above the 3rd. floor).”
davidhD9851ZB, 21 Mar 2017 | Read review
“It/s now worth the price even for an overnight stay”
Eusuf274, 19 Feb 2017 | Read review
“Check if the rooms are in the new or old wing”
346natashaa, 14 Feb 2017 | Read review
“Sea vieew, high up (10th or above)”
Daviduzbek, 14 Feb 2017 | Read review
5 of 5