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AHA Gateway Hotel

PricelineUSD 118*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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AHA Gateway Hotel
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298 Reviews from our TripAdvisor Community

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Showing 288: English reviews
Johannesburg
Reviewed 19 April 2017

The aha Gateway hotel is attached to the Gateway mall and a short walk down the passage brings you right into the Mall - the Virgin Active gym is right at the entrance too - very convenient. Rooms are nicely sized and comfortable. Bathroom is open plan - may be awkward if you are not sharing with your partner. A...

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Helpful?
Thank Shaun G
JerodF11, General Manager at AHA Gateway Hotel, responded to this review

Dear Shaun G, Thank you for the positive review, we appreciate your feedback and assure you we strive for service excellence and are pleased we achieve this more often than not. Kind Regards Jerod General Manager

Johannesburg, South Africa
Reviewed 12 April 2017

Excellent stay! i recommend family and friends to visit. Gym is a bit far, however the restaurants proximity was excellent with wide variety of choices. Rooms are big as well as the bed. Very neat and friendly staffs

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Helpful?
Thank yakubumaraj
JerodF11, General Manager at AHA Gateway Hotel, responded to this review

Dear yakubumaraj Thank you for the wonderful feedback and the time taken to review our property on TripAdvisor. We continually strive for service excellence and are pleased when it is recognized, Kind Regards Jerod General Manager

Somerset West, South Africa
Reviewed 11 April 2017

Excellent location, convenient access to Gym and Gateway Mall. Staff were great - super friendly, flexible and helpful (even remembered how I like my coffee - and offered without me requesting!). Meals surpassed expectations! Love that they are environmentally aware.

Review collected in partnership with this hotel
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Helpful?
Thank 888brettw
JerodF11, General Manager at AHA Gateway Hotel, responded to this review

Dear 888brettw, Thank you for the wonderful feedback and the time taken to review our property on TripAdvisor. We continually strive for service excellence and are pleased when it is recognized, Kind Regards Jerod General Manager

Johannesburg, South Africa
Reviewed 10 April 2017

Was disgusting with stained linen, broken air conditioning, mattress jutting out with broken springs. People knocking on your door at night making us feel unsafe. Breakfast manager rude to the point of embarrassing guests was loud so all other guests hear her. General manager was rude by telling me to move out to stay at oyster box hotel. Bad experience...

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1Thank 235sylvier
JerodF11, General Manager at AHA Gateway Hotel, responded to this review

Dear 235sylvier Your concerns are noted and have been addressed, Thank you ' Jerod General Manager

Reviewed 9 April 2017

The room was terrible structurerly, theres a big concrete column in the door way yu have to go around it to actually access the room and then another one insode the room by the foot of the bed. (I will try upload a picture) The towels that had been white are now a light khakhi shade. Breakfast was super basic....

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Helpful?
Thank Sne K
JerodF11, General Manager at AHA Gateway Hotel, responded to this review

Dear Sne K, We apologise for the room which was allocated to you, a corner room, out of the noise environment caused by the street and even better still away from the bar area. With reference to your check in, I will, internally deal with the team as your feedback is exactly contrary of what I expect from all my...

cape town
Reviewed 2 April 2017

It was a Great location, you can see gateway and the entrance to Gateway is on that street, very close and easy to get to the beach. We had free breakfast with our stay but did not enjoy the breakfast at all

Review collected in partnership with this hotel
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Helpful?
Thank charneb2017
JerodF11, General Manager at AHA Gateway Hotel, responded to this review

Dear charneb2017, Thank you for the feedback in regards to your stay, we will definitely re-look at our breakfast option and rectify, we apologise for any inconvenience. Kind Regards

Johannesburg, South Africa
Reviewed 23 March 2017

I love nothing more than a warm welcome when I stay in a hotel and then the hotel staff need to melt away until they are needed. It's really difficult for hotels to create a delicate balance like this. The Gateway managed to find this balance and I really enjoyed my stay. The Food was delicious! Thank you.

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Helpful?
Thank Fleelance
JerodF11, General Manager at AHA Gateway Hotel, responded to this review

Dear Fleelance, Thank you for those warm words of encouragement, we appreciate your patronage and look forward to your next visit. Kind Regards Jerod

Richards Bay, South Africa
Reviewed 22 March 2017

Experienced various challenges......insufficient parking, poor service from staff and my Power Bank went missing from my room and returned after me asking for it. My room key also stopped working and had to return to reception via the staircase holding my luggage in hand.

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Thank dhanilm2017
JerodF11, Digital Marketing Coordinator at AHA Gateway Hotel, responded to this review

Good Day, Thank you for the review, we do apologize for the issues you experienced during your stay. We have noted your concern, as communicated with our general manager we have offered a gesture return stay of two nights. We look forward to making your stay with us a memorable one. Regards, Thandeka Khumalo Digital Marketing Coordinator aha | Gateway...

Durban
Reviewed 22 March 2017

I enjoyed my stay at the hotel mostly because of the service I recieved. The room was very clean and neat. I would have loved the rooftop to be open all night though. Overall my stay was excellent and I would recommend gateway to others willingly

Review collected in partnership with this hotel
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Thank sbonelecele
JerodF11, Digital Marketing Coordinator at AHA Gateway Hotel, responded to this review

Good Day, Good Day,Thank you for the wonderful feedback, we appreciate your patronage and thank you for your input, it is very much noted and appreciated, we look forward to your next visit. Kind regards Thandeka Khumalo Digital Marketing Coordinator aha | Gateway Hotel

Cape Town
Reviewed 21 March 2017 via mobile

Gateway hotel is so conveniently located in Umhlanga, and although I often stay in hotels, the friendliness of the staff was remarkable. Nokuthula, the manager at the breakfast area, even noticed that I was eating my yoghurt with a teaspoon (which I did not mind), and insisted to bring me a bigger spoon! Small detail! Will definitely recommend the hotel.

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Helpful?
Thank Carla R
JerodF11, Digital Marketing Coordinator at AHA Gateway Hotel, responded to this review

Good Day, Thank you for the wonderful feedback, we appreciate your patronage and thank you for your input, it is very much noted and appreciated, we look forward to your next visit. Kind regards Thandeka Khumalo Digital Marketing Coordinator aha | Gateway Hotel

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Internet
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about AHA Gateway Hotel

Address: corner Centenary Boulevard & Twilight Drive | Gateway, Umhlanga Rocks 4321, South Africa (Formerly Three Cities Gateway Hotel)
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range: $115 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — AHA Gateway Hotel 3*
Number of rooms: 146
Reservation Options:
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Hotel Style:
#6 Business Hotel in Umhlanga Rocks
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Questions & Answers

Here's what travellers have asked, with answers from AHA Gateway Hotel staff and other travellers.
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Questions? Get answers from AHA Gateway Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A few of the waiters also really take ownership of their responsibility towards customers and really go the extra mile! Your waitrons Blessing and Sny definitely falls into this category!”
isgaakj, 27 Apr 2017 | Read review
“NO complaints, or tips, 100% happy, definitely was blown away with value for money.”
695wesleyn, 23 Apr 2017 | Read review
“We were at room 109,and the hairdryer was not work well,no warm air just cold,and we have two small kids and they has to sleep with us,and we has to pay 85 rands rands for them to breakfast,I think is too much for kids ,because kids don't eat everything that have in breakfasts.the hotel location is nice ,near the shopping,the bed is comfortable ,the bathroom wasn't to clean ,the staff is friendly.”
naeeml2017, 18 Apr 2017 | Read review
“Good value for money”
yakubumaraj, 11 Apr 2017 | Read review
“Take one that faces the road and not the outdoor water park at the Mall! if there is live music etc it can be loud.”
888brettw, 11 Apr 2017 | Read review
5 of 5
Priceline
USD 118* /night
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HotelQuicklyUSD 150
CancelonUSD 136
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*Disclaimer
Prices are for 1 room, 2 adults
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