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Holiday Inn Express Durban - Umhlanga

438 reviews
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Traveller (124)
Room & Suite (60)
Dining (9)
Overview
  • Excellent20%
  • Very good49%
  • Average21%
  • Poor7%
  • Terrible3%
Travellers talk about
“butcher block”(14 reviews)
“hi express”(5 reviews)
“ihg member”(4 reviews)
Free Wifi
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
Family Rooms
3.0 Star Hotel
All hotel details
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Reviews (438)Write a Review
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83
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All reviewsbutcher blockhi expressihg memberper daysea facing roomgateway mallbusiness hotelthe breakfast areaundercover parkingthe hotel is cleanconvenient locationthe hotel offersrooms are comfortableone night staybuffet breakfastshort stayyogurt
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1 - 5 of 383 reviews
Reviewed yesterday

This was my second year visiting Umhlanga for the holiday. This time for new years. Amazing hotel,clean and great service from booking in/out to the breakfast in the mornings. The breakfast was the highlight of the stay amazing food.

Thank anel957
Hotel's Favourite
Reviewed 10 November 2017

My wife and I stayed here for a couple of nights while on holiday. The staff is very friendly & the room was very comfortable. However, we thought the hotel was close enough to the beach to at least hear the wave action but it's...More

Thank antman57
Response from Holiday Inn E, General Manager at Holiday Inn Express Durban - UmhlangaResponded 10 November 2017

Thank you for your feedback from your recent stay with us. We are so pleased you and your wife found our staff to be friendly and hospitable. We certainly do regret any inconvenience caused due to the construction that is under way in the Umhlanga...More

Reviewed 1 week ago

Hotel well located, clean and new. Positioned in front of the ocean you can enjoy a great view at sunrise with the sunrise. The hotel reception is located on the first floor and not very well signposted! The hotel is overall recommended and well-priced

Thank giancarlo_passoni
Response from Holiday Inn E, Manager at Holiday Inn Express Durban - UmhlangaResponded 1 week ago

Thank you for your comments on your recent stay. We value all feedback to improve on our service and are so pleased you enjoyed your stay. Warm regards, Hotel Management

Reviewed 2 weeks ago via mobile

Very basic (budget) hotel, but excellent service & attitude amongst all staff (reception, housekeeping, & most certainly breakfast/dining room staff). Very much in keeping with (nay exceeding) the IHG hospitality standards.

Thank FarhadCarrim
Response from Holiday Inn E, Manager at Holiday Inn Express Durban - UmhlangaResponded 1 week ago

Thank you for the Lovely feedback on your stay. We strive for service excellence and are delighted that we exceeded your expectations. we look forward to the opportunity to be of service to you in the future, warmest regards, Hotel Managment

Reviewed 2 weeks ago

Stayed one night in January 2018. Very very hectic check in, with reception staff not being able to concentrate and running around from computer to computer with a result of people queueing for a long time. Room assigned was on the 5th floor. Standard HI...More

Thank Eugene K
Response from Holiday Inn E, Manager at Holiday Inn Express Durban - UmhlangaResponded 2 weeks ago

Thank you for your review on your recent stay. We do regret any inconvenience caused due to the issues you have raised. We will certainly address these with our team so as to improve on our service. Yours Sincerely, Hotel Management

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About
Amenities
Top amenities
Restaurant
Pool
Bar/Lounge
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Things to do
Restaurant
Pool
Bar/Lounge
Outdoor pool
Details
Price range
USD 80 - USD 117 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Umhlanga Rocks
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 80 - USD 117 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Umhlanga Rocks
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (124)
Room & Suite (60)
Dining (9)
Pool & Beach (4)
Hotel & Grounds (66)
Bathroom (9)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Lesley N
24 November 2017|
AnswerShow all 2 answers
Response from | Reviewed this property |
Yes you just ask
0
Votes
Hilary L
4 May 2017|
AnswerShow all 5 answers
Response from Yumeshrey N | Reviewed this property |
You can get a cab from the airport and they will take you there
0
Votes
nick045
12 April 2016|
AnswerShow all 5 answers
Response from mosesd780 | Reviewed this property |
Hi. There are shuttles to and from the airport, which charge R50. The shuttles also go to the city centre and surrounding hotels - the cost is the same.
1
Vote
Room Tips
"If not happy with you room just ask for a different room. They are willing to change rooms if there are any..."
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"Please please please take the sea view room, its totally worth it..."
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"Higher floors are recommended for the best views."
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"Sea facingis first choice but facing the Gateway center no problem either"
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