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Protea Hotel Durban Umhlanga Ridge

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Protea Hotel Durban Umhlanga Ridge
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288 Reviews from our TripAdvisor Community

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Showing 267: English reviews
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Johannesburg, South Africa
Reviewed 10 January 2017 via mobile

We stayed here more than once and ever time we say this is the best. The staff are friendly , the rooms are excellent for families of four. They have a kitchenette with kettle, microwave and fridge. Kids have their own room. You don't have a view but you close to the beach and entertainment for teenagers. You want a...

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Helpful?
Thank NHaacke
Johannesburg, South Africa
Reviewed 6 January 2017 via mobile

I stay here often due to our company corporate deal. The staff are very efficient and friendly and it is very convenient having Gateway Mall so close by with access to all the restaurants and shops. My main issue is the street noise particularly on weekends. The locals treat the streets next to the hotel as a race track which...

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Helpful?
Thank Alan M
PHURDurban, General Manager at Protea Hotel Durban Umhlanga Ridge, responded to this review

Dear Alan M Thank you for taking the time to let us have feedback with regards to your recent stay. Please accept our sincere apologies for the discomfort caused due to the noise disturbances. Your interest and concern are extremely valuable to us, and we hope that you will be staying with us again soon. Kind Regards Roxanne Shanglee PA...

Johannesburg, South Africa
Reviewed 20 December 2016

Managed to get a booking at this lovely hotel. It is central to everything, Gateway Mall and other amenities are just a walk away. Also close to the beach (about 5 minutes drive) which is very peaceful in the evening... Hotel food was also great and enjoyed our stay.

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Thank katlego_gm
Newcastle, Australia
Reviewed 17 December 2016

The hotel is located in a convenient location, opposite a large mall and 15 minute drive from airport in light traffic. A restaurant and gym are available. We stayed at the hotel on a recommendation but from the booking to our check-out, things did not run smoothly. The hotel contacted us by phone, ( SouthAfrica to Australia) 2 and a...

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Thank Wayne P
Reviewed 14 December 2016

The suite was absolutely gorgeous and spacious! Linen was crisp and clean and the layout of the room is pretty. Check in and check out was swift. Parking carries a small fee but definitely worth it instead of hassling for spots outside. The hotel is in walking distance to Gateway and various other stores around so there is no shortage...

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Thank Fathima P
Johannesburg, South Africa
Reviewed 12 December 2016

Spent two night on a business trip and was quite impressed overall by the hotel and staff. Thank you for a pleasant stay.The hotel is quite modern and the room is well equipped. Room service was good and the level of service received was excellent.

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Thank djbonez11
Tallahassee, Florida
Reviewed 30 November 2016

This was a nice overall stay and the hotel is in a great location, but they need to work on a few things. The bed linens were good. There are NO washcloths but we requested them and were told they were coming twice...until we went downstairs to fetch them and were told there were none in the hotel. It was...

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Helpful?
Thank AuntieAnne22
PHURDurban, General Manager at Protea Hotel Durban Umhlanga Ridge, responded to this review

Dear AuntieAnne22 Thank you for taking the time to let us have feedback with regards to your recent stay. Please accept our sincere apologies for the discomfort caused. The inconvenience which you experienced throughout your stay is most definitely not the standard we strive to achieve. Please be assured that your concerns have been addressed, and that corrective action is...

Reviewed 26 November 2016

I have to concur with some of the reviews. When I have to smell the smoke from another room coming into our room via the air conditioner (non smoking hotel??) then i am not happy. And the air conditioner tripping out all the time due to patrons using the heating option (come on MANAGEMENT: Catch a wake up!) and the...

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Thank Hugo P
PHURDurban, General Manager at Protea Hotel Durban Umhlanga Ridge, responded to this review

Dear Hugo P Thank you for taking the time to let us have feedback with regards to your recent stay. Please accept our sincere apologies for this discomfort caused. Your feedback certainly does not reflect the high standard that we at Protea Hotel by Marriott Umhlanga Ridge are usually proud to offer. Kindly contact us so we can further discuss...

Johannesburg, South Africa
Reviewed 24 November 2016

The hotel is well located and close to everything. Rooms have all the required basics a traveler needs. Cleaning needs to be improved around the kettle area. For example the draw in which the tea/coffee is stored was not clean. The buffet is not good so we opted to order from the al carte menu. It had the basic items...

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Thank es0uthgate
PHURDurban, General Manager at Protea Hotel Durban Umhlanga Ridge, responded to this review

Dear esOuthgate Thank you for taking the time to let us have feedback with regards to your recent stay. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Please accept our sincere apologies for any disappointment you experienced. Your feedback certainly does not reflect the high standard of...

Reviewed 22 November 2016 via mobile

I stayed on the top (7th) floor of this hotel. My room was a loft apartment with a bedroom and a bathroom upstairs to go with the bathroom, lounge and kitchenette downstairs. The small flatscreen TV in the lounge seemed a bit underwhelming in such a big and spacious hotel room, but no complaints.

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Thank Tom M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Banquet Room
Official Description (provided by the hotel)
Protea Hotel Umhlanga Ridge - urban tranquillity set in the hub of the Umhlanga Ridge New Town Centre. Protea Hotel Umhlanga Ridge offers the perfect base from which to explore the many holiday attractions along the Dolphin Coastline of which its rich Zulu heritage and popular game parks are but a few. The contemporary styled 205 bedrooms include 74 semi self-catering units comprising of family rooms and lofts. Protea Hotel Umhlanga Ridge offers a fresh and funky restaurant with outdoor deck, a roof-level swimming pool, bar and gym. Choose from our a la carte menu with an abundance of dishes from quick and easy snacks to the more sophisticated steaks and curries and watch the chefs prepare your meal! What’s a family holiday without fun activities and outings? The hotel is conveniently located opposite the Gateway Theatre of shopping, which boasts cinemas, Ten Pin Bowling, Go-karts, bumper cars and more. So make sure to put your fun hats on for an action packed holiday at Protea Hotel Umhlanga Ridge. We are also a short 15 minutes from King Shaka International Airport and 20 minutes from uShaka Marine World. ... more   less 

Additional Information about Protea Hotel Durban Umhlanga Ridge

Address: 14 Palm Boulevard, Umhlanga Ridge | Umhlanga Ridge, Umhlanga Rocks 4320, South Africa
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range: $142 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Durban Umhlanga Ridge 4*
Number of rooms: 205
Reservation Options:
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Hotel Style:
#8 Luxury Hotel in Umhlanga Rocks
#8 Business Hotel in Umhlanga Rocks
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel Durban Umhlanga Ridge staff and other travellers.
3 questions
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Boston, Massachusetts
over a year ago

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Questions? Get answers from Protea Hotel Durban Umhlanga Ridge staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High level”
 of 5 bubbles djbonez11, 11 Dec 2016 | Read review
“Higher up and on the other side of the club or restaurant in the center”
 of 5 bubbles es0uthgate, 23 Nov 2016 | Read review
“They have duplex rooms which are amazing.”
 of 5 bubbles keabetswen, 21 Nov 2016 | Read review
“Rooms quieter away from the road”
 of 5 bubbles danfX3758OD, 10 Oct 2016 | Read review
“the higher the better as it is in a mall and a great view”
 of 5 bubbles houzmatesh, 1 Aug 2016 | Read review
5 of 5