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Protea Hotel By Marriott Durban Umhlanga Ridge

Hotels.comUSD 159*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 176*
USD 159*
USD 176*
USD 159*
USD 161*
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Protea Hotel By Marriott Durban Umhlanga Ridge
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301 Reviews from our TripAdvisor Community

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Showing 280: English reviews
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Cape Town, Western Cape, South Africa
Reviewed 1 week ago

It started raining the morning we arrived. When we left four days later, it was still pouring. The true test of a hotel is their ability to keep guests happy during a flood. The hotel has some challenges. They were unable to provide us with coffee at 10:30 at night, sandwiches, yes but no coffee. . I loved the room,...

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Helpful?
Thank Nico K
Reviewed 2 weeks ago via mobile

Only stayed for a couple of nights, and had a family room which had a separate for the children and a small kitchen area including a fridge and microwave. All very clean and everything you could need. Had a few issues with the room keys not working which was frustrating at times. Location was opposite a large shopping centre and...

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Helpful?
Thank Phil N
PHURDurban, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review

Dear Phil N Thank you for taking the time to let us have feedback with regards to your recent stay. Please accept our sincere apologies for the discomfort caused with regards to your key card. Rest assured that your comments have been addressed and corrective action is being taken to rectify the problem area. Please let us know if we...

Reviewed 2 weeks ago via mobile

At first I liked the look of the appartment looking room. But when it came to sleeping time I immediately started to hate it! The curtains were hard to adjust and to go and fix them when your in bed is not the easiest since you have to walk down the stairs! Tv programs are of a poor quality! The...

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Helpful?
Thank dkellyk
PHURDurban, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review

Dear dkellyk Thank you for taking the time to let us have feedback with regards to your recent stay. Please accept our sincere apologies for the discomfort caused. The inconvenience which you experienced throughout your stay is most definitely not the standard we strive to achieve. Please be assure that your comments have been addressed in detail with the relevant...

Johannesburg, South Africa
Reviewed 4 weeks ago via mobile

Stayed here for three nights on a work trip. All round, it was a good stay. Well maintained hotel with decent facilities and good service. Comfortable bed and spacious shower with a great head. The Wi-Fi can be a bit slow at times. Very close to Gateway so you're spoilt for choice when looking for a place to eat outside...

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Helpful?
Thank jphansen81
Sittingbourne, England, United Kingdom
Reviewed 4 weeks ago

As part of our tour of South Africa we stayed overnight at this Protea Hotel. There were some works being undertaken near the entrance but this did not disturb us. The hotel was conveniently situated opposite a major shopping centre which allowed some of our group to change currency as there were facilities there. Our room was spacious and although...

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Helpful?
Thank Pat W
Johannesburg, South Africa
Reviewed 21 April 2017 via mobile

The protea based opposite the Gateway shopping. Not much of a view they have parking but charge a rate of R65 a night so ensure when you book your rate includes parking otherwise you in for a rude awaking at the time you get a parking voucher. The hotel doesn't have a view , it more of a in and...

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Helpful?
Thank Shube1
PHURDurban, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review

Dear Shube1 Guests' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. We would therefore like to thank you for taking the time to let us have feedback with regards to your recent stay, and extend our sincere apologies for the...

Durban, South Africa
Reviewed 5 April 2017

Good conferencing venue, easy access, on the Umhlanga ridge, nice outside area for smokers, breakaways, clean tasteful decor. Traffic in that area is a big problem so make sure you allow for traffic delays at least 30mins

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Thank NerveEventsSA
Dubai, United Arab Emirates
Reviewed 24 March 2017

Reception staff were average on arrival. Location is excellent for access to restaurants and the shopping center. Breakfast was fair to average, cappuccino was a disappointment. Rooms can do with a good clean, not the best considering the price. Better value for money at other hotels in the area.

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Helpful?
Thank Allan T
PHURDurban, Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review

Dear Allan T, Thank you for taking the time to let us have feedback with regards to your recent stay at the Protea Hotel by Marriot Umhlanga Ridge . We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. As we pride ourselves on delivering a memorable hotel experience...

Cape Town, South Africa
Reviewed 17 March 2017 via mobile

If you ever choose to stay at this hotel make sure you room does not face the call center opposite the Hotel. The rooms have very thin glass windows, and the noise from the racing cars and people across the road is very loud . One would think that Marriot would have double glazed windows on rooms facing a very...

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Helpful?
Thank Grantsafrica
PHURDurban, General Manager at Protea Hotel By Marriott Durban Umhlanga Ridge, responded to this review

Dear Grantsafrica Thank you for taking the time to let us have feedback with regards to you recent stay. We rely on guest feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Please accept our sincere apologies for the discomfort caused. We look forward to welcoming you back to the Protea Hotel...

Pietermaritzburg, South Africa
Reviewed 15 March 2017

I had bought 2 vouchers from Daddys Deals to go for a two & half hour spa treatment. It started of badly because the staff had not booked me & my daughter down. That was then sorted out by Anisa. On my arrival the receptionist did not welcome us just said good morning you are early please come back. The...

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Helpful?
Thank Valda S

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Banquet Room
Official Description (provided by the hotel)
Protea Hotel Umhlanga Ridge - urban tranquillity set in the hub of the Umhlanga Ridge New Town Centre. Protea Hotel Umhlanga Ridge offers the perfect base from which to explore the many holiday attractions along the Dolphin Coastline of which its rich Zulu heritage and popular game parks are but a few. The contemporary styled 205 bedrooms include 74 semi self-catering units comprising of family rooms and lofts. Protea Hotel Umhlanga Ridge offers a fresh and funky restaurant with outdoor deck, a roof-level swimming pool, bar and gym. Choose from our a la carte menu with an abundance of dishes from quick and easy snacks to the more sophisticated steaks and curries and watch the chefs prepare your meal! What’s a family holiday without fun activities and outings? The hotel is conveniently located opposite the Gateway Theatre of shopping, which boasts cinemas, Ten Pin Bowling, Go-karts, bumper cars and more. So make sure to put your fun hats on for an action packed holiday at Protea Hotel Umhlanga Ridge. We are also a short 15 minutes from King Shaka International Airport and 20 minutes from uShaka Marine World. ... more   less 

Additional Information about Protea Hotel By Marriott Durban Umhlanga Ridge

Address: 14 Palm Boulevard | Umhlanga Ridge, Umhlanga Rocks 4319, South Africa
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range: $156 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel By Marriott Durban Umhlanga Ridge 4*
Number of rooms: 205
Reservation Options:
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Hotel Style:
#5 Spa Hotel in Umhlanga Rocks
#8 Business Hotel in Umhlanga Rocks
#8 Luxury Hotel in Umhlanga Rocks
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel By Marriott Durban Umhlanga Ridge staff and other travellers.
3 questions
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Boston, Massachusetts
over a year ago

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Questions? Get answers from Protea Hotel By Marriott Durban Umhlanga Ridge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“This was strictly about the Spa. I cannot recommend this spa.”
ValdaS_13, 15 Mar 2017 | Read review
“High level”
djbonez11, 11 Dec 2016 | Read review
“Higher up and on the other side of the club or restaurant in the center”
es0uthgate, 23 Nov 2016 | Read review
“They have duplex rooms which are amazing.”
keabetswen, 21 Nov 2016 | Read review
“Rooms quieter away from the road”
danfX3758OD, 10 Oct 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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