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Traveller (19)
Room & Suite (28)
Dining (11)
About
Location
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Service
Value
Located in the heart of Pietermaritzburg, Imperial Hotel is filled with charm and classic elegance. The Prince Imperial of France, Napoléon Eugène Louis Jean Joseph Bonaparte, only son of the Emperor Napoleon III and the Empress Eugénie, graced this hotel with his presence in April 1879 and it was duly renamed in his honour. Built in 1878, it is an absolutely gem in the 'City of Choice'- Pietermaritzburg, which is also the capital of KwaZulu Natal. Within walking distance to the Provincial Parliament, Government head offices and the Natal Railway Museum, the hotel is ideal for both corporate and leisure travellers. The hotel is 103 km away from the Durban International Airport and 8 km from Pietermaritzburg Airport. Imperial Hotel, with its historical ambience and tranquil flare, offers 70 air-conditioned and en-suite bathrooms with a choice of a single or double-bedded room and family suites. For the convenience of our guests each room has in-room facilities that include a satellite TV, telephone and tea/coffee facilities. Secure parking is available on the premises at no additional fee. 8 state-of-the-art conference venues are available, seating up to 300 delegates, fully equipped with all the necessary equipment including broadband wireless internet access in the Courtyard and foyer areas. The Garden Room restaurant is open from 06h30 to 22h30 serving mouth-watering buffet breakfast, lunch and dinner. Relax with friends or meet the locals at the Woodhouse Bar which is open from 11h00 to 23h00. Pietermaritzburg is not only a historic area but there are numerous exhilarating events that take place in this area. The city gives start to the Duzi canoeing event, the Comrades Marathon, Midmar Mile Swimming competition and the Amashovashova Cycling Race. In winter, guests can witness snow in the midland areas such as Bulwer, Underberg and Drakensberg. For some Kasi (South African townships) flavour, guests can visit Madlula's Place.
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Property amenities
Meeting Rooms
Room Service
Free Parking
Restaurant
Bar/Lounge
Dry Cleaning
Free Internet
Laundry Service
Multilingual Staff
Conference Facilities
Breakfast Available
Banquet Room
Babysitting
Non-Smoking Hotel
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Room features
Non-Smoking Rooms
Suites
Air Conditioning
Family Rooms
Good to know
HOTEL STYLE
Centrally Located
Safe
HOTEL CLASS
Reviews & more
78Reviews
69Photos
1Q+A
21Room tips
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this place was so bad and we always requested accommodation here but it does not meet any requirements and even at a bed and breakfast we receive better services. Cold water no shower and lifts not working and sunday night food service terrible and you still have to wait so long
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Review collected in partnership with this hotel
Response from Jerod F, General Manager at Imperial Hotel
Responded 1 Nov. 2018
Dear Mrs Montague, Thank you for the feedback, totally unacceptable and will be investigated, not what one would expect of this hotel, my sincere and humble apologies, Kind Regards Jerod Flaum General Manager
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1. It is on the main road and it is terribly noisy. Putting a pillow over your head doesn’t even drown out the noise. We asked to move rooms when we got here at 13h00 and we are still waiting to hear from reception.

2. After asking a number of times we NEVER received towels for
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Response from Jerod F, General Manager at Imperial Hotel
Responded 1 Nov. 2018
Dear Charleen, My humble apologies, we are in the process of rectifying such shortfallls, we agree not what one would expect. Regards Jerod General Manager
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I enjoyed my stay and will recommend this5 place place to alot of people. I had a wonderful breakfast and barfer, the dinner view is refreshing and the staff made me feel welcomed and attended mt probppr efficient.
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Review collected in partnership with this hotel
Response from Jerod F, General Manager at Imperial Hotel
Responded 1 Nov. 2018
Dear Max, Thank you for the great feedback, see you soon Regards Jerod
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The welcome was amazing this is the second time I spent at the Imperial . Nosipho welcomed me and was able to assist with all my requests not many but she was polite and helpful at all times . Just the wifi needs to be upgraded the 500mb free was really not 500mb . The buffet was
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Review collected in partnership with this hotel
Response from Jerod F, General Manager at Imperial Hotel
Responded 1 Nov. 2018
Dear Nosin Thank you so much, we are pleased you enjoyed your stay, see you next time regards Jerod
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When Management is committed to customer care this is evident in the staff that demonstrate willingness to meet demands of patrons.
This hotel must be a Gem situated in our Capital City in KwaZulu-Natal
The banqueting arrangement was excellent and as agreed upon.
The staff were t
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Response from Jerod F, General Manager at Imperial Hotel
Responded 1 Nov. 2018
Dear EasyGoing, We are humbled by your review and continue to strive for service excellence, this feedback goes a long way in motivating the team. Thank you and Regards Jerod
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do you offor inservice training and if yes can I apply now or is it too late ?
"please just ensure hot water to shower and service of food"
"Nothing at all"
"Great rooms thank you "
"Park in the designeted parkin area. Safe and secure"
"Back rooms away from road side - what was the main entrance once - very busy street"
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PRICE RANGE
USD 64 - USD 117 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Protea Hotel Imperial
LOCATION
South AfricaKwaZulu-NatalPietermaritzburg
NUMBER OF ROOMS
70
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