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The Riverside Hotel

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The Riverside Hotel
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169 Reviews from our TripAdvisor Community

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Showing 158: English reviews
Durban, South Africa
2 reviews
Reviewed 6 days ago NEW

My stay at the Riverside Hotel far exceeded my expectations, maintain the high standard. Very friendly staff, always polite and well mannered. Continue to strive for excellence. I will definitely be staying there more often and I will also recommend them to my friends, colleagues and family.

Review collected in partnership with this hotel

Helpful?
Thank NeilN2802
Durban, South Africa
1 review
Reviewed 1 week ago

Great Service, Really enjoyed the staff, the rooms were in excellent condition. No delays and very prompt response to our requests. Wonderful Experience.Definitely would recommend family and friends. I will definitely be visiting The Riverside Hotel as often as possible.

Review collected in partnership with this hotel

Helpful?
Thank russellr8340
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

On the outskirts of Durban, the Riverside Hotel has a good initial appearance, and lovely entrance area with nice seating. Our room was clean, spacious, huge beds and quality bedding and furnishings. Beautiful view across the river and bridge at the back of the property. Breakfast was good, with varied dishes and good choice, with indoor or outdoor eating. Staff... More 

Helpful?
Thank Carol M
Pretoria
1 review
Reviewed 1 week ago

The room was beautiful as expected.high quality furniture. Good customer service. Housekeeping twice a day.the hotel was quiet so much peace n quiet n quality time with family.best time of my life.i will recommend to family n friends

Review collected in partnership with this hotel

Helpful?
Thank kagisom299
Cape Town, South Africa
1 review
Reviewed 1 week ago

Basically Aha The Riverside Hotel is a really excellent hotel to stay for business in Durban, I like the clean room, free and high speed internet and delicious breakfast. Sometime parking lot is hard to find :(.

Review collected in partnership with this hotel

Helpful?
Thank xxu_215355
Level Contributor
4 reviews
4 hotel reviews
Reviewed 2 weeks ago

Stayed in the hotel for couple of days on business trip. It had good view of the beach and good place to stay. The room was clean and was maintained good. But the restaurant was not that great. The people answering for the room service had a attitude. Really slow in delivering foods to the room.

Helpful?
Thank Alagaraja R
Greater Johannesburg, South Africa
1 review
Reviewed 2 weeks ago

The hotel staff really went the extra mile and let me book in and depart way over the normal booking in and out times because of my bus travel times. I really did appreciate that very much. thank you, regards Clive

Review collected in partnership with this hotel

Helpful?
Thank 960clived
Durban
Level Contributor
86 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 3 weeks ago

This can be a real classy hotel with upmarket rooms, good furnishing, quality bedding and a good position. Unfortunately there appears to be a lack of training and frontline staff are nervous and uncertain. It does not help if a manager puts more pressure on the employee by scolding her in front of customers. What was really surprising is that... More 

Helpful?
1 Thank Juanv v
Cape Town Central, South Africa
Level Contributor
200 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 3 weeks ago

The accommodation will make you feel so good, especially the full sized beds and quality fabrics used in the furniture and fittings. Great bathroom too. Also the foyer has a sense of quality and comfort, The restaurant however is poor by comparison. Initially you may be surprised by reasonably priced food until the food arrives at your table. Oily Stir... More 

Helpful?
Thank GrantH490
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago via mobile

It should not be called room service if they call you one hour after you place your order and ask you to collect because they 'too busy to deliver'. Oh, plus on my way to buy food... There was a waiter taking fork and salt to another room on my floor .... Strange since they were too busy to deliver... More 

Helpful?
1 Thank Reez99

Travellers are raving about these Durban hotels

108 photos of this hotel

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Three Cities Riverside Hotel and Spa offers 169 deluxe and standard bedrooms and suites with views of the uMngeni River, the Indian Ocean and the Durban North suburb. The bedrooms and suites are unique in terms of not only having all the regular comforts associated with a four-star hotel, but are also equipped with a kitchenette, complete with a microwave, a mini-bar fridge, cutlery and crockery. All room facilities include en suite bathrooms, air conditioning, telephones, colour televisions, analogue modem points, and power points for cell phones and laptops. ... more   less 

Additional Information about The Riverside Hotel

Address: 10 Kenneth Kaunda Road, Durban 4065, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Price Range: $89 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Riverside Hotel 4*
Number of rooms: 169
Reservation Options:
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Also Known As:
Riverside Hotel Durban
Hotel Style:
#3 Spa Hotel in Durban
#12 Luxury Hotel in Durban
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Questions & Answers

Here's what travellers have asked, with answers from The Riverside Hotel staff and other travellers.
1 question
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Questions? Get answers from The Riverside Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the South side have beautiful river views”
 of 5 bubbles Juanvv_13, 10 Nov 2016 | Read review
“Ask for a river facing room.”
 of 5 bubbles GrantH490, 9 Nov 2016 | Read review
“River front rooms”
 of 5 bubbles Nickmahomed, 25 Sep 2016 | Read review
“Top floor facing the pool.”
 of 5 bubbles JeromeKiley, 23 Sep 2016 | Read review
“The rooms on the third floor offer a nicer view especially those over-looking the sea”
  • Where the River meets the Sea at Sunset
  • Morning View
 of 5 bubbles 690elieb, 19 Sep 2016 | Read review
5 of 5
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