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Royal Hotel

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1 room 2 adults 0 children
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Royal Hotel
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175 Reviews from our TripAdvisor Community

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Showing 169: English reviews
Reviewed 4 September 2016 via mobile

This hotel has an old fashioned romantic feel to it with lots of brass and heavy ornamental design. The rooms are basic but clean and remnants of its previous glory can still be seen in the bathrooms. Well received by international visitors with tourist information.

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Thank Martin A
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We are happy that you enjoyed an overall pleasant stay at our hotel and that we were able to meet and exceed your expectations. We look forward to welcoming you again in the near future. Yours in Hospitality Andre-B van Wyk - Scott Group Marketing & Sales Manager...

Eshowe, South Africa
Reviewed 15 August 2016

Most of thing was lovely, food perfect, servece, good, price was reasonable, bed i was preferred. Double deds not two single, tv chinel, i was not satisfied u can add more, toile bery clean, everything. Was great

Review collected in partnership with this hotel
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Thank ndumiso32
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We are happy that you enjoyed an overall pleasant stay at our hotel and that we were able to meet and exceed your expectations. We look forward to welcoming you again in the near future. Yours in Hospitality Andre-B van Wyk - Scott Group Marketing & Sales Manager...

Durban
Reviewed 11 August 2016

I would appreciate if the stuff members would be patient with the customers and ensure that their right of admission is reserved. The services you provide are outstanding and a good destination to be in.

Review collected in partnership with this hotel
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Thank mmO9167LV
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We are happy that you enjoyed an overall pleasant stay at our hotel and that we were able to meet and exceed your expectations. We look forward to welcoming you again in the near future. Yours in Hospitality Andre-B van Wyk - Scott Group Marketing & Sales Manager...

Johannesburg
Reviewed 10 August 2016

Once I stepped inside the hotel, I was really taken by the rustic glamour of it all. You can tell in its hey days, it was a real gem - and it's still well maintained. Fantastic staff. I enjoyed my stay.

Review collected in partnership with this hotel
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Thank 724lungilem
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We are happy that you enjoyed an overall pleasant stay at our hotel and that we were able to meet and exceed your expectations. We look forward to welcoming you again in the near future. Yours in Hospitality Andre-B van Wyk - Scott Group Marketing & Sales Manager...

Durban, South Africa
Reviewed 8 August 2016

This used to be such a beautiful hotel with such high standards, We made a booking and decided to go in and pay cash the day before, we were taken up to see the rooms and we made payment, only to check in the next day and be given rooms on the bottom floor, we were told we would have...

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Thank MssY15
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We apologise for the inconvenience during your stay as highlighted in your review, and that we were not able to create the experience that exceeds guest expectations which we are renowned for. Your comments are taken seriously and we have discussed your feedback with management and the relevant...

Reviewed 25 July 2016 via mobile

General the stay was ok. How ever the wifi situation was not impressive. Was very disappointed it only works in certain areas of the hotel and none of them include the hotel rooms. Food was very good how ever they don't serve beef...

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Thank Kudzi C
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. Guest feedback is very important to us as it plays a vital role in improving our facilities and services to ensure that your next stay is a memorable experience. We have addressed your feedback with management and staff and we will ensure that we continuously maintain and improve...

Durham, North Carolina
Reviewed 20 July 2016 via mobile

You can see that the hotel was once beautiful and it could be great again with investment of money for structural updates, training of staff, and good management. As it is though, my room has a smell of extremely recent fumagation, and had dirty windows that do not open and no easy to adjust thermostat (fortunately it is lovely outside...

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Thank Merrycontrary
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We apologise for the inconvenience during your stay as highlighted in your review, and that we were not able to create the experience that exceeds guest expectations which we are renowned for. Your comments are taken seriously and we have discussed your feedback with management and the relevant...

Bloemfontein
Reviewed 4 July 2016

The service I've experienced since my check-in at the Royal Hotel was excellent; the hospitality and assistance of all the staff really made me feel at home. Seeing that I have stayed a considerable period at the Hotel, it was equal to home as the room was spacious and cosy. It is ideally located as it is near all the...

Review collected in partnership with this hotel
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Helpful?
Thank 787esterb
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We are happy that you enjoyed an overall pleasant stay at our hotel and that we were able to meet and exceed your expectations. We look forward to welcoming you again in the near future. Yours in Hospitality Andre-B van Wyk - Scott Group Marketing & Sales Manager...

Pretoria, South Africa
Reviewed 22 June 2016

Great Hotel and great service by staff members...my room view was the harbour, beautiful views. my only concern is the parking, which you pay separately and it costs alot, and the hotel should do something about it.

Review collected in partnership with this hotel
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Thank 470petruss
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We are happy that you enjoyed an overall pleasant stay at our hotel and that we were able to meet and exceed your expectations. The parkade is a separate entity and not owned by the hotel and unfortunately we are not able to determine the rates of the...

Pretoria, Gauteng, South Africa
Reviewed 15 June 2016

Besides some issues with one set of taps not working, an iffy television set and overall dirty room with hand prints and smudges on most walls and doors, we had a good stay. Reception was very helpful. Location is also great, central to many businesses and basically the parking area for the US consulate.

Review collected in partnership with this hotel
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Thank Mike M
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. Guest feedback is very important to us as it plays a vital role in improving our facilities and services to ensure that your next stay is a memorable experience. We have addressed your feedback with management and staff and we will ensure that we continuously maintain and improve...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Royal Hotel

Address: 267 Anton Lembede Street, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Price Range: $69 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Royal Hotel 3*
Number of rooms: 113
Reservation Options:
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Also Known As:
Royal Hotel Durban
Hotel Style:
#7 Spa Hotel in Durban
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Questions & Answers

Here's what travellers have asked, with answers from Royal Hotel staff and other travellers.
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Questions? Get answers from Royal Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room from 10th floor and higher, for better view of harbour”
eveev2013, 17 Feb 2017 | Read review
“All rooms are pretty good - even the cheapest was very decent”
leonardb617, 14 Nov 2016 | Read review
“Rooms on higher levels overlooking the bay are a must!”
MikeMouse2910, 21 May 2016 | Read review
“Harbour facing rooms are quieter and good view.”
Upepo71, 12 May 2016 | Read review
“Our room was facing North I think with a view over the carpark”
V8293WNjohnh, 6 May 2016 | Read review
5 of 5