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Royal Hotel

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Traveller (43)
Room & Suite (13)
Dining (3)
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Overview
  • Excellent13%
  • Very good34%
  • Average25%
  • Poor12%
  • Terrible16%
Travellers talk about
“city hall”(6 reviews)
“lounge area”(3 reviews)
“enjoyed my stay”(8 reviews)
Wifi
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
Suites
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (212)
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Traveller rating
28
67
52
26
32
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28
67
52
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32
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All reviewscity halllounge areaenjoyed my staydouble bedreception staffroom was spaciousushaka marine worldplayhouse
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41 - 45 of 205 reviews
Reviewed 7 April 2017

Bar has no variety and closes early for people staying in the hotel.The hotel has one EFT machine which is used by the dinning hall.Staff is not friendly.They don't have an extra blanket in case u need it at night and I booked a double...More

Review collected in partnership with this hotel
Thank Justice M
Response from Coastlands_Marketing, Director of Sales at Royal HotelResponded 11 April 2017

Thank you for staying at our hotel and for your valuable feedback. Guest feedback is very important to us as it plays a vital role in improving our facilities and services to ensure that your next stay is a memorable experience. We have addressed your...More

Reviewed 4 April 2017

I made a reservation on Bookings.com to stay at the Royal Hotel. I paid for a deluxe room with a double bed, however when I arrived, my room had two single beds pushed together. House-keeping had to change one of the sheets as there was...More

Review collected in partnership with this hotel
Thank 82ys
Response from Coastlands_Marketing, Director of Sales at Royal HotelResponded 11 April 2017

Thank you for staying at our hotel and for your valuable feedback. We apologise for the inconvenience during your stay as highlighted in your review, and that we were not able to create the experience that exceeds guest expectations which we are renowned for. Your...More

Reviewed 28 March 2017

I was happy guys with all your services from a young lady called Olwethu which is it was the second time helping us from capetown and I promise to b back soon next time please tell me your requirements when hiring a car from your...More

Review collected in partnership with this hotel
Thank Yondela M
Response from Coastlands_Marketing, Director of Sales at Royal HotelResponded 11 April 2017

Thank you for staying at our hotel and for your valuable feedback. We are happy that you enjoyed an overall pleasant stay at our hotel and that we were able to meet and exceed your expectations. We look forward to welcoming you again in the...More

Reviewed 20 March 2017 via mobile

Beyond average and very disappointing. The parking is an issue as it is very limited. There is no wifi in rooms that's unlimited and the little 30 min they give is not helpful. Their menu is very limited and the food is not tasty. The...More

Thank Moeketsi S
Response from Coastlands_Marketing, Director of Sales at Royal HotelResponded 11 April 2017

Thank you for staying at our hotel and for your valuable feedback. We apologise for the inconvenience during your stay as highlighted in your review, and that we were not able to create the experience that exceeds guest expectations which we are renowned for. Your...More

Reviewed 20 March 2017

It was a great experience at the hotel although I was a bit disappointed on my arrival because of the payment terms. I was first told to pay in full which I did and the hotel only took 50% which I was not aware off...More

Review collected in partnership with this hotel
Thank 808vm
Response from Coastlands_Marketing, Director of Sales at Royal HotelResponded 11 April 2017

Thank you for staying at our hotel and for your valuable feedback. We apologise for the inconvenience during your stay as highlighted in your review, and that we were not able to create the experience that exceeds guest expectations which we are renowned for. Your...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Conference Facilities
Shuttle Bus Service
Dry Cleaning
Concierge
Multilingual Staff
Self-Serve Laundry
Babysitting
Breakfast Available
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
USD 68 - USD 123 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in Durban
Room types
Non-Smoking Rooms, Suites
Details
Price range
USD 68 - USD 123 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in Durban
Room types
Non-Smoking Rooms, Suites
Add Photo Photos
Traveller (43)
Room & Suite (13)
Dining (3)
Business Centre & Event Rooms (3)
Questions & Answers
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soundprod
20 February 2018|
AnswerShow all 2 answers
Response from Angel R |
We are from Pretoria, Gauteng, and we are coming with Intercape bus
0
Votes
Room Tips
"Get a room on the 19th floor and ask for a harbour-facing room."
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"The only good room here is the one you don't book."
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"all rooms face the harbor and are acceptable"
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"I did not sleep there"
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