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Protea Hotel by Marriott Durban Edward

383 reviews
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Traveller (147)
Room & Suite (78)
Dining (16)
Overview
  • Excellent27%
  • Very good38%
  • Average23%
  • Poor8%
  • Terrible4%
Travellers talk about
“prokard member”(5 reviews)
“golden mile”(24 reviews)
“fun park”(4 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4.0 Star Hotel
All hotel details
Offers from Protea Hotel by Marriott Durban Edward
Special Offer: Member Rates
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Rooms
24 Dec.25 Dec.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (383)Write a Review
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All reviewsprokard membergolden milefun parkamusement parksea viewbeachfront locationgrand old ladyawesome servicestar servicebreakfast and dinnermarine paradeindian oceanrooms are spacioussouth beachshort staycape towndurban beachfront
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1 - 5 of 344 reviews
Reviewed 1 week ago via mobile

It was lunch at the Brasserie after many years. The surroundings and decor are dated and the restaurant has lost its charm. The buffet was substandard for a 4 star Hotel. The beef curry was rated 4/10 , the hake in batter 3/10 and the...More

Thank Uttam G
Response from Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban EdwardResponded 1 week ago

Dear Uttam G, Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. Uttam G, as you may know providing the highest level of...More

Reviewed 2 weeks ago via mobile

Old building with some old world charm. I loved the valet parking service. The building feels as if it has been recently renovated. There are some interesting photos of Durban in the 1900s. Nice as it was it felt hollow. It was as if they...More

Thank advnonyane
Response from Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban EdwardResponded 2 weeks ago

Dear advnonyane, One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our GUEST, I am very sorry our hotel appearance was not what you had anticipated. And thank you...More

Reviewed 1 November 2017

I had to pay in advance to ensure my booking although I am a Prokard member. The room we got was excellent and very neat. My concern was the dinner the Friday night, as there was no place at 19:00, we were told to come...More

Thank meyerdj
Response from Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban EdwardResponded 2 November 2017

Dear meyerdj, Thank you for your honest and constructive feedback. While it was a pleasure having you here as our guest, I am also very disappointed to learn about your experience. We appreciate your feedback and are disappointed to learn that our service was not...More

Reviewed 26 October 2017

This was my second stay at Protea Edward and I was just as pleased with my room and service as I was the first time in November 2016. The staff here is very pleasant. I did have one questionable issue when I received an email...More

Thank LDJ03
Response from Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban EdwardResponded 27 October 2017

Dear LDJ03, Thank you for sharing your honest feedback about our hotel. May I kindly request that whenever you have a moment ,contact me directly at the email address provided below we would love to discuss your areas of concerns further so that we can...More

Reviewed 25 October 2017 via mobile

I loved the cleanliness, I loved the breakfast, I loved the reception especially the lady Ledille, she was awesome and friendly. They would park the car for me ndaa I would get it whenever I want. They should just improve the system to know who...More

Thank 289musan
Response from Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban EdwardResponded 26 October 2017

Dear 289musan, As we pride ourselves on delivering a memorable hotel experience during your travels,we take great pride in serving your needs and are delighted to hear that we have met your expectations. 289musan,Please rest assured that your beautiful comments have been shared with the...More

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Traveller (147)
Room & Suite (78)
Dining (16)
Pool & Beach (12)
Hotel & Grounds (90)
Bathroom (13)
Business Centre & Event Rooms (3)
About
Amenities
Top amenities
Restaurant
Free High Speed Internet ( WiFi )
Pool
Room Service
Bar/Lounge
Beachfront
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Multilingual Staff
Self-Serve Laundry
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Pool
Bar/Lounge
Outdoor pool
Details
Price range
USD 89 - USD 203 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 On the Beach Hotel in Durban
#8 Business Hotel in Durban
#8 Luxury Hotel in Durban
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
USD 89 - USD 203 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 On the Beach Hotel in Durban
#8 Business Hotel in Durban
#8 Luxury Hotel in Durban
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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