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Hilton Durban

Booking.comUSD 154*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Hilton Durban
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1,366 Reviews from our TripAdvisor Community

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Showing 1,275: English reviews
Johannesburg, South Africa
Reviewed 19 September 2016

This has been my 3rd visit in as many months to Hilton Durban. I have to say they just get better with each visit. The idea to renovate the rooms is brilliant especially as the design of the new rooms are absolutely gorgeous. As a diamond member every member of the staff we encountered went above and beyond to make...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Hashcdat
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest It was wonderful to welcome you back! Thank you for your fantastic review and posting it to TripAdvisor! We appreciate your loyalty as an HHonors member and are glad to be able to provide an upgrade to your stay. I would like to take this opportunity to inform you that we do offer Halaal and Kosher meals...

Reviewed 18 September 2016

Excellent Professional Staff. Room was very clean had a lovely view. Room service was excellent. Washing done timeously and delivered beautifully. Gorgeous platter delivered to room as a welcome. Simply cannot fault the hotel. The Big Easy restaurant excellent food .

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Helpful?
Thank Ross C
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you so much for your positive review and your high scores! This will certainly create a new air of motivation for the entire team. We are so pleased to see that you fully enjoyed your stay with us. Nowadays only people and brand quality make the difference and we are extremely proud of our talented and...

Lagos, Nigeria
Reviewed 14 September 2016

I stayed at the Hilton Durban for a weekend. The hotel facilities was excellent, the staff were extremely helpful and paid attention to our needs. Getting a complimentary upgrade which gave us access to the Executive was the icing on the cake. Only one small suggestion to have more variety at the lounge. Overall, the experience was great and have...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Anajonue
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I appreciate you taking the time to share your 5 star review. I am thrilled to see you were highly impressed with both our facilities and service levels from our customer focused team, I simply cannot wait to share your feedback. I do hope you will return to us again in the not too distant future. Yours...

Durban, South Africa
Reviewed 13 September 2016

i stayed there for 2 nights. very cozy and 5 star. not much to do there during the day so perfect for short break. the view of the city is great if you book up on the higher floors. the breakfast is worth the stay :) pool very small. room service is excellent

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Helpful?
Thank elainen18
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I would like to take this moment to thank you for your gracious review and for being our guest. We do appreciate you taking the time to share your experience and to know we met your expectations. Thank you also for your kind words as we take great pride in offering our guests excellent service. We are...

Port Elizabeth, South Africa
Reviewed 13 September 2016

The Hilton, situated in Durban's city centre is within walking distance from the ICC, UShaka and the soccer stadium. The absence of a valet service is made up for by the warm smiles of staff welcoming you to the hotel. The staff strive for service excellence. I would have liked (and expected) one vegetable curry to be served at the...

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Helpful?
Thank 577anushar
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely Markus

Reviewed 11 September 2016

The accommodations are lovely but what is most remarkable is the high level of customer service one receives as a guest of this hotel. Bravo, we look forward to future stays! Parking is safe and the Hilton honors lounge is comfortable and stocked with treats.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank knothomeeither
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Many thanks for your loyalty to our hotel, the Hilton Durban! Reading your review makes us so proud of our friendly professional team and our property. We are happy to learn that your stays are always pleasurable, and that this time too you were satisfied with all the facilities and services. Certainly look forward to welcoming you...

Johannesburg, South Africa
Reviewed 10 September 2016

Overall the staff and management are product knowledgeable and customer focused. There issues with the check-in/check-out service that I personally experienced and am of the view that it was an isolated incidence. The location is excellent and the food is superb. The foyer at night during weekends is a bit congested and now and again drunken and noisy young ladies...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Sbusiso Babo X
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. As a GOLD HHonors member, you are among our most valued guests. I sincerely appreciate your feedback and very sorry to hear of your overall check-in/out experience and noisy/rowdy behavior from fellow guests. Our Executive Team is reviewing your comments...

Durban, South Africa
Reviewed 10 September 2016

we recently went their for my sisters birthday, what is with all the curries ? literally every dish was curry I mean my family is Indian and curry is something we eat almost everyday , the bread was good at least and your staff is helpful.

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Helpful?
Thank leandiviviers
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for sending in your review and I am sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. I apologize for the issues encountered and we’re working with our team to ensure the quality of our food is of 5* standard and would like to inform...

Cape Town, South Africa
Reviewed 10 September 2016

Loved my stay at the Hilton. Staff are super friendly and helpful. Rooms were very comfortable and I was allowed al ate check out as the conference was still happening. The concierage went out of his way to find my car that was late in being delivered. All the staff went out of their way to be helpful. Breakfasts served...

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Helpful?
Thank BrendaJB
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you so much for your feedback and comments regarding our super friendly staff and comfortable rooms. I was delighted to learn that you were very happy with our service and breakfast quality. We look forward to welcoming you back to the Hilton Durban again soon. Yours sincerely Markus

Vienna, Austria
Reviewed 9 September 2016

Just been there for a day, but too much drama. Old rooms are not working (shower) new rooms are not working either (Internet and very loud as they still renew). It took time stioll we got the problem solved. Parking was complicated. Make sure you inform yourself how the ticket works. Coffee is good in the lobby, no bathrobes -...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank lucasbuchda
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for posting your feedback on your recent stay at Hilton Durban. I have noted your comments on the noise from our ongoing full room refurbishment project (scheduled to be completed by April 2017), the shower not working and service level at our Front desk. We deeply regret the obvious frustration and discomfort caused....

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Vasco's Restaurant
Vasco's Restaurant
Cuisines: Italian, Indian, African, International, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Hilton Durban is an iconic landmark hotel offering superior accommodations in a supreme location near the Durban International Convention Center. All rooms offer panoramic views of the city or the Natal coastline, with easy access to Durban's beaches and central business district, perfect for meetings or events. ... more   less 

Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Price Range: $131 - $377 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 327
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Expedia, Hotwire, Travelocity, Hotels.com, Cancelon, getaroom.com, TripOnline SA, HotelQuickly and Hotel.de so you can book your Hilton Durban reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban
Hotel Style:
#2 Luxury Hotel in Durban
#9 Business Hotel in Durban
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Durban staff and other travellers.
8 questions
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Questions? Get answers from Hilton Durban staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King size rooms are fab - huge bed and very spacious but any room will be fine to be honest.”
h0ward16, 26 Apr 2017 | Read review
“request sea facing room.”
afzale, 18 Apr 2017 | Read review
“Choose another hotel.”
Zakera, 18 Mar 2017 | Read review
“Ask for a refurbished room.”
896geoffreys, 18 Feb 2017 | Read review
“Ask for a renovated room.”
rosaposer165, 13 Jan 2017 | Read review
5 of 5
Booking.com
USD 154* /night
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getaroom.comUSD 197
HiltonUSD 154
CancelonUSD 196
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Prices are for 1 room, 2 adults
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