We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Hilton Durban

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Hilton Durban
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,296 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Hilton Durban
See the most recent reviews
Showing 1,206: English reviews
Johannesburg, South Africa
Reviewed 16 July 2016

Excellent service, well trained staff. Room was stunning and perfectly clean. Rooms are spacious and bathroom had all amenities. Breakfast had everything you need. Staffordable welcome and professionalism was inspiring.

Review collected in partnership with Hilton Hotels & Resorts
 Report
Helpful?
Thank 335rossc
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to leave us your feedback in a review! I am so pleased that you enjoyed your recent stay with us. We look forward to welcoming you back in the near future. Yours Sincerely, Markus

Johannesburg, South Africa
Reviewed 16 July 2016 via mobile

I stayed here as soon as the upgrades to the suites were completed and was present for the opening of the new executive lounge. All I can say is AMAZING!!! This is a totally different hotel. The suites have been fully upgraded and the new executive lounge is world class. The GM personally came through to welcome me and gave...

 Report
Helpful?
Thank RashaadRayman
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for your repeat stays and review! As you noticed, we recently renovated our guest rooms / suites and opening of the new Business Lounge to improve the decor, furniture and wall finishing and it's great to hear you found this product clean and appealing and of course AMAZING!!! We look forward to your next visit....

Reviewed 16 July 2016 via mobile

As you would expect with all five star hotels- the facilities and services would need to be of good standing. However we found the staff at this particular Hilton to be absolutely lacking customer service. We had made a complaint to the manager and yet after 10days have had no response. The breakfast staff dropped a knife on my wife's...

 Report
Helpful?
1Thank Bnaicker
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for your recent review. I apologize for the issues that you experienced during your stay with us and rest assured these have been fully investigated. I have addressed your feedback to our Executive Committee and the Food and Beverage Manager and remedial action has since been taken. We hope you will give us another chance...

Johannesburg, South Africa
Reviewed 16 July 2016

We only spent one night here because we came for a meeting but it was great. The bed was comfy and the room was spacious. Wish I spent more time there. Loved the food at the restaurant too. Will definitely return soon. Very friendly staff.

 Report
Helpful?
Thank youbabyandi
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for your recent stay and for taking the time to share your valued feedback. We highly appreciate your input and hope to be able to give you a warm welcome back in not too distant future. Yours sincerely Markus

Reviewed 14 July 2016

Everything was good: the staff was very polite and welcoming; food was good; the room was calm). However, one thing was wrong: My camera was stolen in my room (when I attended a conference outside the hotel), but I could not demonstrate such a declaration empirically because I realized that fact once I came back home. My luggage was unlocked...

 Report
Helpful?
2Thank Walid B
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. As a Blue HHonors member, you are among our most valued guests. I sincerely appreciate your feedback and very sorry to hear of your missing camera and I apologize for the delay in responding but rest assured a thorough investigation...

Johannesburg
Reviewed 13 July 2016

I was upgraded to a suite coz I had my kids with me. Top service overall. Breakfast was Devine. Staff was very very hospitable. Will definitely stay there again and again. No hassles and hassle free Internet and parking.

Review collected in partnership with Hilton Hotels & Resorts
 Report
Helpful?
Thank Ridwaan Ahmed L
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I would like to thank you personally for having time to share your valuable review with us following your recent stay at the Hilton Durban. I am thrilled to read that your overall stay with us was a positive experience and truly delighted that we were able to WOW you and your family in our new Suites....

Newcastle, South Africa
Reviewed 12 July 2016

Our stay at the Hilton was incredible. Our experience was amplified by the excellent customer service by the friendly staff and the general manager who went the extra mile to assist and ensure that our expectations were met.

Review collected in partnership with Hilton Hotels & Resorts
 Report
Helpful?
Thank Kamlesh G
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for the feedback. We are absolutely delighted to learn you had such a pleasant experience with us. We are pleased to know we met your expectations in every aspect of your visit; such as rooms, service, and our location. We strive to provide the utmost experience to all of our guests and we...

Ladysmith, South Africa
Reviewed 11 July 2016

Just returned from stay at hilton. Service was terrible. We did an online check in the morning of our stay yet when we arrived at 3pm there were still no rooms ready for us. The lady at the reception was not interested and told us to wait for an hour for a room. She had no name tag and when...

Review collected in partnership with Hilton Hotels & Resorts
 Report
Helpful?
1Thank Zaheer A
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and very sorry to hear of your overall experience, service and accommodation. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience and would like to inform you...

Gauteng, South Africa
Reviewed 11 July 2016

I had one of the most exquisite experiences in this hotel during my business stay in Durban. The service was superb and the people behind the service were ever helpful. My stay was heavenly and quite relaxing l must say.

Review collected in partnership with Hilton Hotels & Resorts
 Report
Helpful?
Thank Douglas M
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thanks so much for the awesome 5-star review! I really appreciate you taking the time to share your experience with us and the TripAdvisor community. It's wonderful to know how satisfied you were with everything at Hilton Durban. We hope you know how much your review means to us. Nothing is more important to us than providing...

South africa
Reviewed 10 July 2016 via mobile

From start to finish it was the worst experience at this hotel! The hotel cancels our 7 stay booking and makes it 1 day without notifying us..I had to make 5 calle just to find out what was going on. They give us a room with a shower that's not working. Their mini bar is locked! Because we did an...

 Report
Helpful?
2Thank haroons578
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest We appreciate your feedback. One of our top goals is to provide services and amenities that enhance and add value to our guests stays and we're disappointed you did not feel this. Your comments will be used by our Executive team to direct their efforts in improving our hotel and would like to inform you that I...

446 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (224)
Viewed
Hotel & Grounds (41)
Viewed
Family/Play Areas (7)
Viewed
Dining (16)
Viewed
Pool/Beach Area (8)
Viewed
View from Room (26)
Viewed
Bathroom (9)
Viewed
Room/Suite (27)
Viewed
Business Centre/Function Rooms (2)
Viewed
0:48
Videos (2)
Viewed
Other (86)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (222)
Viewed
Room/Suite (84)
Viewed
Dining (41)
Viewed
Hotel & Grounds (25)
Viewed
Pool/Beach Area (8)
Viewed
Business Centre/Function Rooms (14)
Viewed
Bathroom (4)
Viewed
View from Room (2)
Viewed
Other (44)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Durban hotels
1.0 km away
Protea Hotel by Marriott Durban Edward
0.9 km away
Southern Sun Elangeni & Maharani
1.9 km away
Suncoast Towers
Suncoast Towers
#7 of 41 in Durban
418 reviews
Show Prices
Show Prices
Show Prices
1.4 km away
Belaire Suites
Belaire Suites
#9 of 41 in Durban
399 reviews
1.5 km away
Blue Waters Hotel
Blue Waters Hotel
#14 of 41 in Durban
553 reviews
0.5 km away
City Lodge Hotel Durban
City Lodge Hotel Durban
#15 of 41 in Durban
125 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Price Range: $119 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 324
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hilton EMEA, Priceline and Hotels.com so you can book your Hilton Durban reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban
Hotel Style:
#2 Luxury Hotel in Durban
#9 Business Hotel in Durban
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hilton Durban staff and other travellers.
7 questions
Ask a question

See all questions (7)

Questions? Get answers from Hilton Durban staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a refurbished room.”
 of 5 bubbles 896geoffreys, 18 Feb 2017 | Read review
“Ask for a renovated room.”
 of 5 bubbles rosaposer165, 13 Jan 2017 | Read review
“Ask for higher floors.”
 of 5 bubbles 85smangelek, 8 Jan 2017 | Read review
“Request a high floor, away from the elevators. Don't bother with executive rooms unless it is a free upgrade.”
 of 5 bubbles Yuvan29, 31 Dec 2016 | Read review
“Higher level rooms have wind noise through the windows. Ocean view rooms add some glamour to the room.”
 of 5 bubbles rockdoctor111, 28 Dec 2016 | Read review
5 of 5