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Hilton Durban

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Traveller (274)
Room & Suite (138)
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Overview
  • Excellent41%
  • Very good32%
  • Average15%
  • Poor6%
  • Terrible6%
Travellers talk about
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
Offers from Hilton Durban
Special Offer: Advance Purchase
Offers from Hilton Durban
Special Offer: Advance Purchase
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Reviews (1,607)
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11 - 15 of 1,505 reviews
Reviewed 1 week ago

The hotel is neat and tidy. But could be improved by good care attention. Someone needs to ensure those bathrooms drain the water. That is very annoying and in hygienic. I reported this at one of my previous stays and nothing seems to have been...More

Review collected in partnership with Hilton Hotels & Resorts
Thank Azwimmbavhi
Response from MarkusMFritz, General Manager at Hilton DurbanResponded 1 week ago

Dear Valued Guest Thank you for letting us know of your most recent experience at the Hilton Durban. A valued guest such as yourself deserves nothing less than impeccable service, and we regret to hear that this was not part of your experience. Your satisfaction...More

Reviewed 1 week ago

It was part of a short visit to S.A. and the best city to be during winter months. Good layout and clean facilities, a lack of service procedures in all departments but not bad. Food and drinks OK. Good location and views.More

Thank Thomas J H
Response from MarkusMFritz, General Manager at Hilton DurbanResponded 1 week ago

Dear Valued Guest Thank you for taking the time to leave such wonderful feedback! We're thrilled that you loved our location, restaurants and guest rooms. We truly appreciate all of your feedback and we look forward to welcoming you back to the Hilton Durban soon!...More

Reviewed 1 week ago via mobile

The staff from the front desk, to the cleaning staff, to the waiters, to the staff behind the scenes in the hotels receiving area were all customer centric. The staff went out of their way to assist and help. The room was outstanding and maintained...More

Thank Hasslefree2014
Response from MarkusMFritz, General Manager at Hilton DurbanResponded 1 week ago

Dear Valued Guest Thank you for taking the time to share your feedback with us and thank you for choosing to stay at the Hilton Durban! We are so pleased to hear that you loved our team and guestrooms. Thank you for also bringing these...More

Reviewed 2 weeks ago via mobile

The hotel was clean and comfortable but I was disappointed with the food , the curries were super bland ! There wasn't an extra blanket in the room and no gown or slippers. There was only complimentary water on the first night. The staff were...More

Thank sadnab2016
Response from MarkusMFritz, General Manager at Hilton DurbanResponded 2 weeks ago

Dear Valued Guest Thank you very much for staying at the Hilton Durban and taking a moment to share feedback on your stay with other travellers. I can see through your review scoring we may not have fully met your expectations and that we could...More

Reviewed 2 weeks ago

The hotel is very nice but the service is not so good. I checked in as a first time guest and no information was given, such as how to connect on WiFi, no room service if voucher is from a travel agent working for the...More

Thank preciouss282
Response from MarkusMFritz, General Manager at Hilton DurbanResponded 2 weeks ago

Dear Valued Guest Thank You for your response. We are reviewing your feedback and will share this with our team and I have addressed this with both the Food & Beverage Manager and the Front Office Manager. We most certainly want all of our guest...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Internet
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
USD 118 - USD 233 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Durban
#9 Business Hotel in Durban
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
USD 118 - USD 233 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Durban
#9 Business Hotel in Durban
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (274)
Room & Suite (138)
Dining (68)
Pool & Beach (11)
Business Centre & Event Rooms (11)
Family and Play Areas (7)
Questions & Answers
Ask a question
Phumla K
21 March 2018|
AnswerShow all 3 answers
Response from MarkusMFritz | Property representative |
We are about 2 blocks away or about 5 minutes drive.
1
Vote
Muhammad C
14 November 2017|
AnswerShow all 2 answers
Response from MarkusMFritz | Property representative |
Thank you for your question, unfortunately we do not offer shuttle services to and from the beaches, however we do have a preferred transport company that operates from the hotel and the fares to Ushaka Beach is R 50 for a... More
0
Votes
NormajoTampaUSA
24 October 2017|
Answer
Response from MarkusMFritz | Property representative |
Please contact our Reservations Team who will be able to assist your with our preferred transfer company that operates from the hotel. The current cost is approx. R500 one way. Call 031 336 8100
0
Votes
Room Tips
"Higher the room with a better the view"
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"The higher the floor the better the view"
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"Go for a sea view"
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"Excellent hotel! Safe and central location"
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