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Southern Sun Elangeni & Maharani

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#2 of 41 Hotels in Durban
Certificate of Excellence
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Southern Sun Elangeni & Maharani
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1,677 Reviews from our TripAdvisor Community

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There are newer reviews for Southern Sun Elangeni & Maharani
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Showing 1,592: English reviews
Auckland, New Zealand
Reviewed 16 November 2016

The concierge went above and beyond trying to trace my baggage which went on a whole other journey and didn't come with me! I tried calling SAA baggage and had no luck. Not only did they find my bag - they had it delivered too. Room had a fabulous view and food was great.

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Helpful?
Thank Stephanie L
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review and for your valuable feedback. I am delighted that the concierge team managed to trace your luggage and have it returned to you. We look forward to welcoming you back soon. Regards Samantha

Cape Town, South Africa
Reviewed 15 November 2016

The SS Elangeni has been around for years, but don't think that you're going to get a run-down hotel - because it has all the modern amenities you'd expect. Room: I had a King Size Sea-View room. The views did not disappoint. The room is tastefully decorated and well equipped with what you'd expect (flat screen TV, ample cupboard space,...

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1Thank TonySeifart
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review and for your valuable feedback. The bottle of water and juice are placed in the mini bar with our compliments. Should Guests wish to have the mini bar stocked with their preferred items, these may be ordered through in-room dining. I am pleased that you enjoyed your stay and look...

Melbourne, Australia
Reviewed 15 November 2016 via mobile

Enjoyed my stay here. The room was clean and the bed very comfortable. The food and cocktails are great quality and the staff were very friendly and helpful. The buffet breakfast is quite elaborate and definitely worth the money. Would recommend staying here for sure.

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Thank Chick-EEE
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. I am delighted that you enjoyed your stay and look forward to welcoming you back soon. Regards Samantha

Bollnäs
Reviewed 15 November 2016

Spent two nights and we liked it, the food in restaurant was the best of all the five hotels we visited on this round-trip. But service may improve. You don´t feel very welcomed in the reception, porters do hardly accept that you actually prefer to take your own bag and expect extra money for a service unwanted. Other than that...

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Helpful?
Thank Duvan77
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. I am pleased that you enjoyed your stay and look forward to welcoming you back soon. Regards Samantha

Kempton Park, South Africa
Reviewed 14 November 2016 via mobile

I love this hotel with both a cold and heated swimming pool. Our nieces thoroughly enjoyed the hotel. Breakfast was amazing. The room had beautiful views of the ocean and Durban. It was a lovely weekend away

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Helpful?
Thank Beverley_Nathan
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review and for your valuable feedback. I am delighted that you had a memorable stay and that your nieces enjoyed our pooldeck. We look forward to welcoming you back again soon. Regards Samantha

Vereeniging, South Africa
Reviewed 14 November 2016

I couldn't enjoy sleeping during my first night because the refrigerator was making a noise truly speaking I'm not used to that type of noise. the other issues on the 10th the escalator was stuck and we had to use steps.

Review collected in partnership with Tsogo Sun Hotels
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Thank tefosimonr
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review and for your valuable feedback. Please accept my sincere apologies for the inconvenience caused by the noisy refrigerator and the elevators not working - I would like to assure you that this is not the norm and has been shared with the team for their immediate actions. We look forward...

Cape Town, South Africa
Reviewed 14 November 2016

The hotels were fine but the service could be better Staff in the vigour and verve are unfriendly and not very helpful- not everyone I did not like being constantly accosted by the vagrants and beggars in front of the hotels at all something needs to done about this

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank Samuel V
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review and for your valuable feedback. Please accept my sincere apologies for the lapse in service standards experienced from the staff and V&V - your feedback has been shared with the manager, who will address this with his team. We are currently working with City officials on ways in which we...

Hillcrest, South Africa
Reviewed 14 November 2016

Spent 3 days on conference with ActionCOACH and BEFA 2016. The staff were always attentive and assisted in every way to make our stay amazing. Assistance with the conference was great and they made every effort to ensure that all attendees were taken care of and the venue always looked great.

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Thank Wart7
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review and for your valuable feedback. I am pleased that you had a successful conference and that the conference team looked after all of the delegates. We look forward to hosting your group again soon. Regards Samantha

Johannesburg, South Africa
Reviewed 14 November 2016

I will be visiting the hotel again in January 2017, great value for money. Guests are not restricted which breakfast venue to use between Elangeni or Maharani - this makes the stay even more enjoyable.

Review collected in partnership with Tsogo Sun Hotels
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Thank rhulaniderrickm
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. All facilities are available to all Guests, irrespective of the tower in which they are staying. I am delighted that you enjoyed your stay and look forward to welcoming you back in January. Regards Samantha

Empangeni, South Africa
Reviewed 11 November 2016

The only improvements needed are in as far as porter services are concerned especially when you are using under cover parking, no one helps you with luggage. the entrance from parking is not manned and is from behind the reception so it is not easy for the receptionist to see.

Review collected in partnership with Tsogo Sun Hotels
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Thank Jabu M
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review and for your valuable feedback. Generally we do encourage Guests to check in prior to parking, as the access from the parking to the lobby at Elangeni is limited to stairs. We will however look at ways of improving on the porter service from the parking area. We look forward...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Radiating energy and elegance across the Golden Mile, Southern Sun Elangeni & Maharani invites you to take your place in the sun. From the stylish bedrooms with breath-taking sea-views to the variety of restaurants and recreation facilities, visitors can look forward to the vibrancy, colour and culture of Durban's premier hotel destination offering more choice than ever before, from service and hospitality through to accommodation and dining. Absolutely everything under one sun! ... more   less 

Additional Information about Southern Sun Elangeni & Maharani

Address: 63 OR O R Tambo Parade | North Beach, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Price Range: $184 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Elangeni & Maharani 4*
Number of rooms: 449
Reservation Options:
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Also Known As:
Southern Sun Elangeni Durban
Elangeni Hotel Durban
Hotel Style:
#1 Luxury Hotel in Durban
#1 On the Beach Hotel in Durban
#2 Business Hotel in Durban
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Questions & Answers

Here's what travellers have asked, with answers from Southern Sun Elangeni & Maharani staff and other travellers.
14 questions
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Questions? Get answers from Southern Sun Elangeni & Maharani staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the south side”
 of 5 bubbles , 19 Mar 2017 | Read review
“High floor to the beach side”
 of 5 bubbles herbertfweber2016, 8 Mar 2017 | Read review
“Go for floors 4 to 20 sea view; south facing rooms will give a poor glimpse of the sea!”
 of 5 bubbles 151christophers, 8 Mar 2017 | Read review
“Higher the better.”
 of 5 bubbles Twickenham_12, 5 Mar 2017 | Read review
“Higher floors for quietness and brilliant view.”
 of 5 bubbles drymcassim, 16 Feb 2017 | Read review
5 of 5