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The Palace Resort

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77 Reviews from our TripAdvisor Community

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Showing 76: English reviews
Pretoria
Reviewed 4 days ago NEW

The Palace is a very nice play to stay; however, if you're a finicky traveller like me with special needs, there can be quite many problems/issues to point out. Over all, I have no complaints, but the website of the hotel definitely needs to be updated, as it is very misleading and it presents the hotel as having facilities which...

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Helpful?
Thank maruskae
First_Resorts, General Manager at The Palace Resort, responded to this review

Thank you very much for your valuable feedback with regards to your stay with us at The Palace. I will most definitely look into the issues experienced with the hairdryer as there is supposed to be one in your room and I apologize for this oversight. We have also recently just completed the upgrade of our internet connection to fibre...

Durban, South Africa
Reviewed 1 week ago

I love The Palace Resort, the apartments rooms. The rooms are clean, spacious and equipped with all the staff you need. I would like to recommend the receptionist Xolile, she's wonderful she goes out of her way to assist you.

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Helpful?
Thank nokuthulan739
Reviewed 2 weeks ago

Had a wonderful stay at The Palace Resort. The Palace is just across the road from the beach and close to all activities in and around Durban. There is a spa at the hotel with very friendly staff, a restaurant is also on the facility. The rooms are spacious and kept neat.

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Helpful?
Thank Sade B
First_Resorts, General Manager at The Palace Resort, responded to this review

Dear Sade Thank you for the wonderful feedback with regards to your stay at The Palace All Suite. I will most definitely pass your comments onto the rest of the team and we look forward to always welcoming you back to enjoy our location, hospitality and views. Kind regards, Shamini Pather

Durban, South Africa
Reviewed 2 weeks ago

My hubby booked us inn for my birthday. everything was perfect! staff was friendly and inviting. parking was convenient. the room was great, the views were amazing and i just loved the spa! the most rewarding experience was when i walked into the room and it was all done up, it looked like a scene from out of a movie.....

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Helpful?
Thank SchanelChetty
First_Resorts, General Manager at The Palace Resort, responded to this review

Dear Schanel Thank you for your feedback on your stay with us. We are so glad that we were able to be a part of making your special day so memorable. We look forward to always welcoming you back. Kind regards Shamini Pather

Inhambane, Mozambique
Reviewed 4 weeks ago

We had a very pleasant stay and our apartment was nice and clean and had everything we needed. The view over the beach was very nice. The hotel staff was helpful with the few things we asked for. We had to switch apartments once during our five night stay but luckily we did not have to switch again. Only thing...

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Helpful?
Thank Cecilia K
First_Resorts, General Manager at The Palace Resort, responded to this review

Dear Cecilia Thank you for taking the time to tell us about your experience and we are so glad that you enjoyed your stay with us. I assure you that we will most definitely look into the issue you had with your cocktails and training will be done to improve standards. We look forward to always welcoming you back Kind...

Pretoria, South Africa
Reviewed 4 weeks ago

Best accomodation ever.the cleanness of the room was amazing.the hospitality of the staff was out of this world.i am definitely booking the palace resort again when I come back to durban.thank you guys so much

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Helpful?
Thank delightc2016
First_Resorts, General Manager at The Palace Resort, responded to this review

Thank you for taking the time to tell us about your experience. I am so glad that you enjoyed your stay with us and will pass your comments onto the rest of the team. We look forward to always welcoming you back on your next trip to Durban Kind regards, Shamini Pather

Ahmedabad
Reviewed 4 weeks ago

Location is very good - smack opposite a beach Staff was very helpful Good nearby places to see Quite a few restaurants within 1km radius Fewer choices at restaurants for Vegans though.. Hotel itself has a restaurant as well but it has a somewhat limited menu..

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Helpful?
Thank Achandaria
First_Resorts, General Manager at The Palace Resort, responded to this review

Thank you for the lovely comments and we are so glad that you enjoyed your stay with us. We will most definitely consider the menu choices at Pesto. We look forward to always welcoming you back Kind regards, Shamini Pather

Pretoria, South Africa
Reviewed 4 November 2016

The views from the hotel makes your mind to relax. The breeze is out of this world, the hospitality and the cleanliness is beyond, we will definitely visit the hotel in future. To all staff members keep it up

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Helpful?
Thank pumlad
First_Resorts, General Manager at The Palace Resort, responded to this review

Hi Pumla Thank you for taking the time tell us about your experience. We are so glad that you enjoyed your stay and will pass your comments onto the rest of the team. We look forward to always welcoming you back to enjoy our view and hospitality. Kind regards, Shamini

Gauteng, South Africa
Reviewed 30 October 2016

Had a great tym of my life, the staff in all departments were so friendly, I felt like a queen my partner was also impressed with the standard.Anyone who goes to durban and needs a great tym of his or her life will suggest The Palace All Suit. When it comes to meals love to have what i like, the...

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Helpful?
Thank buyiswan2016
First_Resorts, General Manager at The Palace Resort, responded to this review

Thank you for taking the time to tells about your experience at The Palace. We are so glad that you enjoyed your stay and I will pass your comments to the rest of the team as well. We look forward to always welcoming you back Kind regards, Shamini Pather General Manager - The Palace

Bedford, United Kingdom
Reviewed 29 October 2016

Very disappointed with this hotel and the service that was offered by certain members of staff. It was meant to be the best of the accommodation for 5 nights of our 2 week trip but it turned out to be the worst. Housekeeping services were poor (took towels away and didn't replace them). Room keys stopped working after a day...

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Helpful?
Thank Sunil P
First_Resorts, General Manager at The Palace Resort, responded to this review

Thank you for taking the time to review the Hotel and for informing me of the experience you had. Please accept my sincere apologies for the inconvenience caused to you, I assure you that this is not the normal standard of service offered to any of our guests at The Palace. Your comments will most definitely be addressed with the...

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Amenities

Highlights
  • Pool
  • Room Service
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
Services
  • Room Service
Official Description (provided by the hotel)
Situated on Durban's Golden Mile, just 35km from King Shaka International Airport, the Palace Resort and Spa comprises 76 high-rise luxury apartments, all with magnificent sea views. The onsite restaurants offer light meals, Mediterranean cuisine and room service, while a swimming pool and world-class Wellness Centre, Jacuzzi and steam room complete your luxury holiday. The Palace is a great getaway for relaxing, soaking up the sun and enjoying fun-filled activities. Mild weather and the warmth of the Indian Ocean make Durban an attractive holiday destination all year round. ... more   less 

Additional Information about The Palace Resort

Address: 211 Marine Terminal Street, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Price Range: $84 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Palace Resort 3*
Number of rooms: 76
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Questions & Answers

Here's what travellers have asked, with answers from The Palace Resort staff and other travellers.
2 questions
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Questions? Get answers from The Palace Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pick a higher floor to get the amazing views of kzn”
 of 5 bubbles SchanelChetty, 23 Nov 2016 | Read review
“You can choose a good room by choosing a different hotel!”
 of 5 bubbles 926sunilp, 29 Oct 2016 | Read review
“This is a suite or apartment style hotel, although they do offer a standard hotel room as well. Ask for a room with an ocean view!”
 of 5 bubbles brake4bears, 28 Jul 2016 | Read review
“Summer might be hot, but the curtains work well. Hey, it's an eastern facing beach hotel. The beach has sun!”
 of 5 bubbles 56KnowledgeHunter56, 29 May 2016 | Read review
“Rooms from 20th floor upwards have balconies.”
  • Bathroom
 of 5 bubbles saffatraveler2015, 11 Apr 2016 | Read review
5 of 5
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