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The Palace All Suites

04/06/2017 05/06/2017
1 room 2 adults 0 children
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The Palace All Suites
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121 Reviews from our TripAdvisor Community

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Showing 120: English reviews
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Johannesburg, South Africa
Reviewed 3 days ago NEW

Although mine was a business stay - which was great, this property is geared for the leisure market. Friendly and efficient staff. The rooms are spacious and clean. The units are all equipped with cooking facilities, microwave and fridge. Everything you need for a little self-catering. The beachfront has been cleaned up to a certain extent and there are several...

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Helpful?
Thank Boschie
Johannesburg, South Africa
Reviewed 2 weeks ago

this place has everything you need for a well deserved break it was spacious clean and the staff were excellent i really enjoyed my stay the room was massive and the view breathtaking id definitely recommend this place -

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Thank nafeesah m
First_Resorts, General Manager at The Palace All Suites, responded to this review

Thank you for taking the time to tell us about your experience and we are so glad that you enjoyed your stay with us. We look forward to always welcoming you back.

Johannesburg, South Africa
Reviewed 2 weeks ago

There are a lot of good things about the Palace. Its centrally located to entertainment areas and right across the beach. The rooms were renovated not too long ago and are modern and in good condition. The staff were overall friendly and helpful. Some negatives we experienced were that you have to pay R50 per day to use their parkade,...

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Helpful?
Thank WanderingJames
First_Resorts, General Manager at The Palace All Suites, responded to this review

Thank you for your feedback and we are glad that you enjoyed your stay. We appreciate your comments and I assure you that measure will be taken to ensure improvement.

Reviewed 2 weeks ago

Ideal for a family getaway and sport outings brilliantly located Friendly efficient staff who goes out of their way to make you comfortable I highly recommend this facility for families and businesses people traveling to Duran for an authentic Durbs experience

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Thank rudid424
First_Resorts, General Manager at The Palace All Suites, responded to this review

We are so glad that you enjoyed your stay with us and I will most definitely pass your comments onto the rest of the team. We look forward to always welcoming you back.

South Africa
Reviewed 3 weeks ago

Booked this hotel trough booking.com. I've called and sent them emails several times. No response!! I've contacted booking.com and they also try to call and email them many times with the same results. It look like a good hotel but wish they will answer my emails and calls. So hopefully the manager will read this pff.... Any suggestions?

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Thank 2xwanderlust
First_Resorts, General Manager at The Palace All Suites, responded to this review

Thank you for advising me of the issues you have been experiencing and please accept my sincere apologies for the inconvenience caused to you. Please contact me directly on palacegm@firstgroup-sa.co.za and I will gladly assist with any information you require.

guwahati
Reviewed 3 weeks ago

We occupied a 2-bedroom apartment on the 13th floor with views of the ocean. The building is perfectly placed on Marine Parade so the Golden Mile is just across the road for bracing morning walks and evening strolls. We encountered cheerful staff, the unit was impeccably maintained. The door of the en-suite, however, sat low on the floor so it...

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Thank kashyap
First_Resorts, General Manager at The Palace All Suites, responded to this review

Thank you for taking the time to tell us about your experience and we are so glad that you enjoyed your stay with us. I assure you that the issues you mentioned have been addressed to ensure improvement.

Vanderbijlpark, South Africa
Reviewed 3 weeks ago

Excellent visit and the time of resting and refreshing. The seaside was therapeutic and soul healing. The hotel staff were very helpful and adding to the resisting and time of peace. The room location was perfect as you could see the sea and the people. An that sight was serene and pep up the spirit.

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Thank thembilex
First_Resorts, General Manager at The Palace All Suites, responded to this review

We are so glad that you enjoyed your stay and look forward to always welcoming you back.

Vereeniging, South Africa
Reviewed 4 weeks ago via mobile

Fantastic facility. Very friendly staff. Close to all amenities. Great family vacation. Only downside was the delay on check-out and tight parking bays. Will however recommend for family bookings. Great location. Ease if access to the beaches and food outlets.

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Thank Imran M
First_Resorts, General Manager at The Palace All Suites, responded to this review

Thank you for taking the time to tell us about your experience and we are so glad that you enjoyed your stay. We apologize for any inconvenience caused to you on your departure and I assure measures will be taken to ensure improvement.

Meyerton, South Africa
Reviewed 4 weeks ago

My stay was wonderful. I liked it very much. Room were need. Didn't take part in activities because I just slept there at night. Servie very good. I would stay there again if I get the oppertunity! Thanks

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Thank nicholj2017
First_Resorts, General Manager at The Palace All Suites, responded to this review

Thank you for your feedback and we are so glad that you enjoyed your stay.

Johannesburg, South Africa
Reviewed 4 weeks ago

Great location, great beaches, great weather, the staff is friendly. The check in and out process very efficient. The only issue for me was the poor maintenance in the bathrooms. The ceilings were mouldy, the shower head did not work properly, the bathroom in main bedroom door was sticky.

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Thank anesann2017
First_Resorts, General Manager at The Palace All Suites, responded to this review

Dear Valued Guest Thank you for telling us about your experience and we are glad that you enjoyed your stay with us. I assure you that the issues mentioned with regards to maintenance will most definitely be addressed to ensure improvement. Kind regards, Shamini Pather

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
Services
  • Room Service
  • Laundry Service
Official Description (provided by the hotel)
Situated on Durban's Golden Mile, just 35km from King Shaka International Airport, the Palace Resort and Spa comprises 76 high-rise luxury apartments, all with magnificent sea views. The onsite restaurants offer light meals, Mediterranean cuisine and room service, while a swimming pool and world-class Wellness Centre, Jacuzzi and steam room complete your luxury holiday. The Palace is a great getaway for relaxing, soaking up the sun and enjoying fun-filled activities. Mild weather and the warmth of the Indian Ocean make Durban an attractive holiday destination all year round. ... more   less 

Additional Information about The Palace All Suites

Address: 211 O.R. Tambo Parade, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Price Range: $82 - $347 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palace All Suites 4*
Number of rooms: 76
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Questions & Answers

Here's what travellers have asked, with answers from The Palace All Suites staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I have left something in the envelope for room service no complain”
Mafako, 9 Apr 2017 | Read review
“Aircon needs attention”
W4299PNandrewp, 2 Apr 2017 | Read review
“Excellent location, however 4 stars.....no way compared to Sun1, it is miles apart.”
682nelsonn, 24 Mar 2017 | Read review
“Neat and tidy..”
geraldl407, 5 Mar 2017 | Read review
“Best views and close to beach.”
WLduP, 21 Jan 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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