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The Waterfront Hotel and Spa

Agoda.comUSD 69*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 89*
USD 69*
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USD 70*
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The Waterfront Hotel and Spa
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210 Reviews from our TripAdvisor Community

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Showing 189: English reviews
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Durban, South Africa
Reviewed 2 days ago NEW

1. Hotel location a. no appropriate signage especially with direction detor. b. 2 wall across the parking not really give welcoming / epitising atmosphere 2. Duluxe room was below par due to: a. wind blowing on the patio door facing the habor. I had to change the room. b. no fridge in the room c. aircon too far, noisy and...

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Helpful?
Thank Thuthukani S
Klerksdorp, South Africa
Reviewed 3 days ago NEW

Well stayed during my holidays and I will recommended to fellow colleagues in future endevours. the rooms are spacious and cleaned at all times and the dining room is well organised and people are friendly when delivering services to clients and helpful.

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Thank jn534
Johannesburg, South Africa
Reviewed 3 days ago NEW

I am still smiling coz I had a great time. The hotel was tops, the breakfast on point and as for the staff aag Nosipho is such a darling. Please put fridges in tbe rooms coz thats the only problem i had. Otherwise im very happy. See you in September

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Thank 214georginac
edenvale
Reviewed 1 week ago

Very pleasant stay. The staff went out their way to assist. Will definitely book there again when staying over in Durban. The cupboard doors in room 3010 need looking at. Nothing more to add. Hotel clean

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Thank elizabethed2017
South Dennis, Massachusetts
Reviewed 2 weeks ago via mobile

We were coming off 7 nights of camping so a real bed was a treasure and sooooo comfortable. The staff was very attentive. Breakfast was delicious and plentiful. It was about 5 blocks to the busy boardwalk. There was a fair amount of construction in the area and a detour but it was not a problem. Like anywhere, you need...

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Helpful?
Thank MLBJ
JacoSV, General Manager at The Waterfront Hotel and Spa, responded to this review

Dear Valued Guest I hope you well and in good spirits. Thank you so much for taking the time to give us your feedback about our hotel and your experience. We look forward to welcoming you back to aha The Waterfront Hotel and Spa in the near future. Assuring you of our best attention always. Best Wishes Jaco

Johannesburg, South Africa
Reviewed 3 weeks ago

I had the mot excellent time at my stay and only my spouse also enjoy his stay at the hotel. we recommend the hotel to other families and friends. thank you for the reception was good. Mancane at reception was very friendly and very helpful.

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1Thank janewE4290VG
JacoSV, General Manager at The Waterfront Hotel and Spa, responded to this review

Dear Valued Guest I hope you well and in good spirits. Thank you so much for taking the time to give us your feedback about our hotel and your experience.We look forward to welcoming you back to aha The Waterfront Hotel and Spa in the near future. Assuring you of our best attention always. Best Regards Jaco

Cape Town Central, South Africa
Reviewed 22 March 2017 via mobile

Rooms are clean. The food at the kitchen is really good. We were there as a group and we had a few extra request and they accommodated us very well. A good place to stay if you're going to Durban on business. We will be back.

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Helpful?
Thank BalintRichter
JacoSV, General Manager at The Waterfront Hotel and Spa, responded to this review

Dear Valued Guest I hope you well and in good spirits. Thank you so much for taking the time to give us your feedback about our hotel and your experience.We look forward to welcoming you back to aha The Waterfront Hotel and Spa in the near future. Assuring you of our best attention always. Kind Regards Jaco

Boksburg, South Africa
Reviewed 22 February 2017

We were very impressed with our room and the view. The food was excellent and the staff very helpful and friendly. We would gladly make use of your facility again and will definitely refer you to our friends,.

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Helpful?
Thank melodiev749
JacoSV, General Manager at The Waterfront Hotel and Spa, responded to this review

Dear Valued Guest I hope you well and in good spirits. Thank you so much for taking the time to give us your feedback about our hotel and your experience.We look forward to welcoming you back to aha The Waterfront Hotel and Spa in the near future. Assuring you of our best attention always. Kind Regards Jaco

Cape Town, South Africa
Reviewed 17 February 2017

I would definitely recommend The Waterfront Hotel and Spa to anyone visiting Durban. The excellent service, luxurious furnishing, good food met all my needs. When on my next vacation, I plan to extend my stay there as it is close to popular tourist attractions well Thank you for making my stay amazing!!!

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Thank adamlZ5246IC
JacoSV, General Manager at The Waterfront Hotel and Spa, responded to this review

Dear Valued Guest I hope you well and in good spirits. Thank you so much for taking the time to give us your feedback about our hotel and your experience.We look forward to welcoming you back to aha The Waterfront Hotel and Spa in the near future. Assuring you of our best attention always

Port Elizabeth, South Africa
Reviewed 14 February 2017

Excellent Hotel, good service, well situated for being where we required to be. Well priced for accommodation. However Breakfast was overpriced at R135, not making provision for choices as to what you would like to have.

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Thank 17trudieb
JacoSV, General Manager at The Waterfront Hotel and Spa, responded to this review

Dear Valued Guests I hope you well and in good spirits. Thank you so much for taking the time to give us your feedback about our hotel and your experience. We have taken your recommendations in to consideration. We look forward to welcoming you back to aha The Waterfront Hotel and Spa in the near future. Assuring you of our...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Three Cities Waterfront Hotel and Spa (Formally known as the Three Cities Docklands Hotel) is located in the historical Durban Point Precinct. On the door step of Ushaka Marine World, Durban ICC and the famous Durban Golden Mile. The Three Cities Waterfront Hotel and Spa offers a quiet oasis overlooking the Durban Harbour. Offering Wodka Restaurant and three conference venues, The Three Cities Waterfront Hotel and Spa is enjoyed by the local artist crowd. Historical Walls have been retained to envelope the recently refurbished Three Cities Waterfront Hotel and Spa. ... more   less 

Additional Information about The Waterfront Hotel and Spa

Address: 40 Mahatma Gandhi Road | Durban Point Waterfront, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Price Range: $86 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Waterfront Hotel and Spa 3*
Number of rooms: 83
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Hotwire, Orbitz, Travelocity, Agoda, Priceline, TripOnline SA, Cheap Tickets and HotelQuickly so you can book your The Waterfront Hotel and Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#3 Spa Hotel in Durban
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Questions & Answers

Questions? Get answers from The Waterfront Hotel and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“1. Hotel location a. no appropriate signage especially with direction detor. b. 2 wall across the parking not really give welcoming / epitising atmosphere 2. Duluxe room was below par due to: a. wind blowing on the patio door facing the habor. I had to change the room. b. no fridge in the room c. aircon too far, noisy and manually controlled d. not enough channels on the TV e. TV too far away from the bed. f. toilets not releasing the spell outside. g. bathroom chaos - low water pressure and can't close and accomodate 2 together. h. privacy can be invaded – we had other guest taking pics on our balcony. 3. Bar service a. stuff weak on customer servicing - we had difficulties getting ice b. do not understand the R30 fee if you ask for room service at the bar 4. Spa a. That's worse expensive mess b. poor service - one of the ladies not wearing uniform and kept going out to answer the phone at reception desk c. we really did not enjoy it and was waste of money and our time. Overall we were not impressed with most of the service. However I must say we received great check-in service including early check in. ”
thuthukanis, 24 Apr 2017 | Read review
“Room tip is excellent and well organised”
jn534, 23 Apr 2017 | Read review
“Wonderful and it's well okay it's a good thing to do”
650douglasj, 22 Jan 2017 | Read review
“Change carpets as they are stained. ”
Indranm2017, 11 Jan 2017 | Read review
“need new ironing boards and irons.”
patiencer2017, 3 Jan 2017 | Read review
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Prices are for 1 room, 2 adults
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