Peermont D'oreale Grande at Emperors Palace
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Peermont D'oreale Grande at Emperors Palace

64 Jones Road Emperors Palace, Kempton Park 1620 South Africa
Traveller (738)
Suite Jacuzzi
Room & Suite (107)
Pool
Pool & Beach (56)

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AU$526
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.0
#7 of 27 hotels in Kempton Park
4.4 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
3.9 of 5 bubbles
Value
Peermont D'oreale Grande at Emperors PalaceDiscover untold luxury and regal comfort...The 5-star Peermont D'oreale Grande hotel at Emperors Palace is conveniently located next to OR Tambo International Airport in Johannesburg. The hotel features 192 elegant rooms and suites all lavishly furnished in superior style and the exclusive Club Floor and Lounge on the 5th Floor offers superior concierge services. The opulent surroundings are complimented with state-of-the-art facilities for added ease and comfort. Dine at the elegant Aurelia's restaurant, indulge your senses at Octavia's Sensorium health and beauty spa or sip on a cocktail while watching the African sunset kiss the earth goodnight at Neptune's Pool Bar. Guests also have access to the casino, dining and entertainment facilities of the resort. Emperors Palace. The Palace of Dreams
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Casino and Gambling
Free airport transportation
Business Centre with Internet Access
Wifi
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Free shuttle or taxi services
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Concierge
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TGCSA - Tourism Grading Council of South Africa.
5.0 of 5 stars
HOTEL STYLE
Classic
Luxury
Languages Spoken
English

Location

64 Jones Road Emperors Palace, Kempton Park 1620 South Africa
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 81 out of 100
81
Johannesburg Intl Airport
Lanseria Airport
37.3 km
See all flights
1,275Review14Q+A100Room tips

Reviews
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Detailed Reviews
Jess B wrote a review Mar 2020
Canberra, Australia137 contributions47 helpful votes
4.0 of 5 bubbles
This was everything I expect of a 5 star hotel- comfortable, quiet, clean. Check in was a bit unhelpful, the receptionist did not offer me any additional information about breakfast or the lounge or check out or anything for that matter. Luckily the porter that showed me to my room (Jacob) was very helpful and answered all my questions. Walking distance to the casino which had lots of food options. There is a free shuttle to and from the airport every 20 mins.
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RebeccaM5649, Front Office Manager at Peermont D'oreale Grande at Emperors Palace
Responded 4 Mar 2020
Hi Jess Thank you for choosing our hotel, I am sorry that our receptionist did not give feather information regarding our establishment however I hope that did not jeopardize our cliental relationship with you. Thank you to Jacob for giving such a great service, we really appreciate that he made up for our mistakes. Hoping to see you once again. kind regards Phathiswa
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didong wrote a review Jan 2020
Port Elizabeth1 contribution
4.0 of 5 bubbles
One of the most expensive dishes on the menu (chateau briande steak) was inedible because steak powdery, not prepared properly, lack of ingredients. Sent back after discussion with the Chef and I changed my choice to a sole.
Lobby toilets blocked and offensive and was only being fixed the following morning.
Breakfast choice sub-optimal for a 5 star and toast and coffee only served after I had nearly completed my breakfast
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Review collected in partnership with this hotel
Date of stay: January 2020
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Dead pigeon on balcony - probably there for a few days
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RebeccaM5649, Front Office Manager at Peermont D'oreale Grande at Emperors Palace
Responded 6 Jan 2020
Dear Guest Thank you for bringing your experience to my attention. Firstly, I would like apologize for all the challenges you encountered on your previous stay with us. I want to assure you that it is most definitely not the experience we focus on creating for our valued guests and it is a situation we do not want to find ourselves in. it is clear from your feedback that we failed to meet your expectations, for which you have my profound apologies. Your concerns have been sent to all the Head of Departments and ensure this does not happen again to any of our guests. I hope that this unpleasant experience will not jeopardize the valued relationship we hope to establish with you. Though I am not able to undo the negative experience, I would highly appreciate if you accept our profound apologies. Please do not hesitate to contact me directly, my email address is rmpofu@emperorspalace.com or alternatively you can call me on 011 928 1453. Take and wishing you a wonderful 2020 ! Kind regards Rebecca Mpofu Front Office Manager
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NauticalVoyager wrote a review Feb 2021
Durbanville, South Africa1,480 contribution670 helpful votes
5.0 of 5 bubbles
My wife and I have stayed here before and we had a great time and when returning after several years, especially in a COVID world, I was nervous it wouldn’t be the same but my fears were soon dispelled. We had a fabulous time and everything was on point. We felt safe, the room was as a 5 star hotel room should be and the extra touches for valentines weekend was top drawer. The staff were very courteous and we felt welcome from the moment the doorman walked into the car park to greet us and assist us with luggage. Check in and out was painless and the breakfast, although understandably took a little longer than usual due to health protocols, was excellent with attentive service to match. Would highly recommend and would definitely stay again.
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Date of stay: February 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peermont Global, General Manager at Peermont D'oreale Grande at Emperors Palace
Responded 14 Feb 2021
Thank you for the great rating and the excellent feedback. I am glad that you had an enjoyable and stress free time with us. The team and I look forward to welcoming you back soon. Kind Regards, Rekha Bothma General Manager - Hospitality
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June C wrote a review Feb 2020
Atlanta, Georgia9 contributions4 helpful votes
1.0 of 5 bubbles
After a 20 hour journey it took almost a hour to check in with our Cancelon pre-paid coupon. The hotel said that someone had canceled our booking on December 23, 2019. We showed our prepaid voucher from Cancelon. We had paid in full in November and had even received welcoming emails as late as the night before from Cancelon. This assured us that we had a reservation. The hotel made several calls and said that another booking company picked up our reservation, and they could not get answers until the following day. I stood there in amazement and tears. They finally gave us a room and then called us to come down right away to get a copy of our credit card that they would not charge. They promised. The room and property were lovely, but the visit was marred with the traumatic check-in. When we returned home we learned that they charged our Amex card anyway. So we ended up paying twice. Of course, we contacted Amex. I do not know if it is unfair to give the hotel a bad review or if that had been a Cancelon problem. Of course, I contacted Cancelon too. And they were sorry. After a month we are still trying to reconcile this problem.
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Review collected in partnership with Cancelon.com
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roving47728627611, General Manager at Peermont D'oreale Grande at Emperors Palace
Responded 17 Feb 2020
Thanks for sharing your experience with us. Looks like we disappointed you ! The team and I work feverishly to ensure that all your stays are made magical. We are sorry that on this occasion this was not the case. Rest assured we will work harder at making it better. Take care and see you soon ! Best Regards, Rekha Sohun General Manager - Hospitality
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Noblefamily1966 wrote a review Sept 2022
Norwich, United Kingdom176 contributions80 helpful votes
1.0 of 5 bubbles
We were booked into the hotel by our travel agent as we had a stopover in Johannesburg
Even getting to the hotel was troublesome . All the other on site hotels were clearly sign posted , theEmperors Palace was not . When calling the hotel we determined the shuttle bus only arrived hourly and used by everyone going to the casino and children’s play area, as opposed for the sole use of hotel guests
The hotel was dark and dingy, the restaurant had been closed since the start of August and scheduled to be finished by the end of October.
The guest lounge is closed Monday to Friday, so if you want to leave your room you have the option of two sofas in the reception area.
We felt very vulnerable whilst in the hotel and were ever challenged or questioned when we re entered . The lifts had a security fob to stop non residents entering the bedroom floors- it did not work
If you are thinking of booking don’t and if you are booked in change it
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Khomotso Sebata, Guest Services / Front Office at Peermont D'oreale Grande at Emperors Palace
Responded 22 Jan 2023
Dear Noblefamily1966 I humbly write this letter to apologise for the unfortunate situation created when you checked into our hotel. The experience must have been one of the worst, arriving at the hotel and not receiving the service we are well known for. I want to assure you that it is most definitely not the experience we focus on creating for our valued guests. We have looked at all the points you have stated, our restaurant is now fully opened, and we are working on reopening our Club lounge for our guests on a daily basis. Once again our sincerest apologies to you and your family. Kind regards Doreale Grande Team
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kkarlssss wrote a review Oct 2023
London, United Kingdom36 contributions56 helpful votes
2.0 of 5 bubbles
On the plus side - the breakfast was good and the hotel is close to some nice restaurants and the airport. That aside it’s very difficult to find my other positives.

The rooms and bathrooms are dated and don’t appear to have been renovated since the hotel was first build 25 years ago.
WIFi was a significant issue - we could barely get any WiFi in our first room and after half a day we were eventually moved to a different floor. The WiFi I; t(e new room was much better but it would still kick out for 30 seconds every 5 minutes or so. The TV signal was based on the WiFi which meant it freezing every couple minutes. I tried to watch some live sports which was impossible.

The shower temperature would randomly alternate between hot to cold and was unpleasant and dangerous. The bathroom towels were hard and not nice to use. The toiletries were good quality.

My wife booked a spa treatment and it was an extremely unprofessional and non-spa like experience. Spa treatments should be quiet noice free relaxing experiences , without constant maintenance and very loud people noise.

General staff service was ok , with some good and some not so good , but nothing happened quickly.

Overall the hotel is extremely overpriced for the quality and experience and I would not recommend it to anyone.
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Curiosity46909700096 wrote a review Nov 2021
1 contribution2 helpful votes
1.0 of 5 bubbles
Booked an executive suite at no small cost & not very impressed!!! Shower door seal is broken & after taking a shower the entire bathroom was flooded leaving us wading through water to get out. Coffee machine only has decaf pods & no stirrers so also wasn’t the best start to the morning having to use ice tongs to stir my fake coffee. Breakfast was another not so good experience having to wait a very long time for a table being told all outside seating was taken but when we went out to check numerous tables were available. Reception advised we could book a table for tomorrow morning but the server at the restaurant bluntly refused our request. We have one more nights & sincerely hope things improve but as it stands this is not what I expect from a supposed 5 start hotel specifically when staying in an executive suite.
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Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rebecca Mpofu , Guest Services / Front Office at Peermont D'oreale Grande at Emperors Palace
Responded 23 Jan 2023
Dear Guest On behalf of the team and myself, please accept my apologies for the lack of service rendered to you upon your arrival at the Hotel. I thank you for giving me an in-depth detail of what transpired on the day you checked in to the hotel. Looking forward to hosting you soon. Please keep us int he loop with all future reservations as we would like to make sure you are well looked after. Kind regards Doreale Grande Team
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daybar2015 wrote a review Jan 2020
Johannesburg, South Africa3 contributions3 helpful votes
5.0 of 5 bubbles
We made a booking on the 27/1/2020. The booking process was floorless. Reception friendly and more than efficient. Aurelias Hotel restaurant had an excellent menu and the food was exceptional. Cynthia our waitress was extremely efficient-gave sufficient time between courses. Room was spacious and comfortable. Breakfast had a wide selection and was presented in appetising way. Only complaint is that some of the tables are to close to where you get food from and so you had to squeeze past tables.
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Review collected in partnership with this hotel
Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RebeccaM5649, Front Office Manager at Peermont D'oreale Grande at Emperors Palace
Responded 30 Jan 2020
Dear Daybar2015 Wow! Thank you for the exceptional feedback as its through comments like yours that we can better our service. Looking forward to seeing you soon. Kind regards Rebecca Mpofu Front Office Manager
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Katco wrote a review Feb 2023
Edinburgh, United Kingdom1,614 contribution247 helpful votes
4.0 of 5 bubbles
My wife and I stayed at this hotel for one night during our short time in Johannesburg.

The hotel is clean and all the staff were really lovely. The breakfast choice which was included in our rate was really extensive, I chose the farmhouse breakfast which included sirloin steak. The plate was massive so next time I would go for something more manageable.

The only downside is the hotel location, yes it is very close to the airport and butts onto Emporer’s Palace but other than that there is nothing else around.
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Date of stay: February 2023
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rebecca Mpofu , Guest Services / Front Office at Peermont D'oreale Grande at Emperors Palace
Responded 18 June 2023
Dear Katco Thank you so much for your feedback and compliments. Looking forward to seeing you soon. Kind regards Doreale Grande Team
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kobusandriat wrote a review Jan 2020
Edenvale, South Africa2 contributions
5.0 of 5 bubbles
This really exceeded our expectations as it was our 40th anniversary. Great hotel, excellent facilities and staff. The dinner was fantastic and the room created an environment of exclusivity and personal care. Thanks for making our celebration a memorable evening
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Review collected in partnership with this hotel
Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RebeccaM5649, Front Office Manager at Peermont D'oreale Grande at Emperors Palace
Responded 15 Jan 2020
Dear kobusandriat I hope this mail finds you well. Thank you for the fabulous review and thank you for choosing the Peermont Doreale Grande to celebrate your 40th anniversary. Looking forward to seeing you soon. Kind regards Rebecca Mpofu Front Office manager
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jo ann m asked a question Feb 2017
King George, Virginia
ATM machine?
Answer from Barbara P
Milan, Italy28 contributions17 helpful votes
Sorry, don't know.
jo ann m asked a question Feb 2017
King George, Virginia
Does the hotel have an ATM?
Answer from InezzPatel
Cape Town Central, South Africa80 contributions13 helpful votes
yes apologies for late reply
Answer from 1wanaka
578 contributions61 helpful votes
Thank you. Could you please offer the average room size for the different categories of rooms? Are all the room sizes offered on the club level? How can I Be sure to receive one of your recently remodeled rooms? Thank you. Also are the bathrooms different with room categories?
Answer from A V
29 contributions
I was at this hotel on July 2015 for one night and enjoyed it a lot. The renovation didn't disturb at all. The restaurants were open and there are many dinning options right beside it, with access from inside the casino or outside.
Balaji K asked a question July 2015
Beijing, Beijing, China5 contributions19 helpful votes
Is there Hair dryer, Coffee/Tea maker available.
Answer from Mickey1227
Pretoria, South Africa9 contributions3 helpful votes
Yes there is a hair dryer and if I remember there is a kettle in the room.
Jo K wrote a tip Jan 2024
Worcester, United Kingdom8,797 contributions913 helpful votes
5.0 of 5 bubbles
"Floor 5 club level was amazing. We were in 5103"
Read full review
K H wrote a tip Aug 2023
24 contributions3 helpful votes
5.0 of 5 bubbles
"Hotel is fully non smoking which is great!!"
Read full review
Bonja M wrote a tip June 2023
3 contributions
4.0 of 5 bubbles
"Don't miss breakfast!"
Read full review
Rachel T wrote a tip June 2023
23 contributions1 helpful vote
5.0 of 5 bubbles
"Eat at the hotel te food is excellent "
Read full review
GRAHAM C wrote a tip Feb 2023
Dunton Green, United Kingdom837 contributions513 helpful votes
5.0 of 5 bubbles
"Anyone is fine."
Read full review
Not the right property for you?
There are more places to choose from in the Kempton Park area.
PRICE RANGE
AU$380 - AU$521 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
peermont d`oreale grande at emperor`s palace hotel kempton park, d oreale grande hotel
LOCATION
South AfricaGautengGreater JohannesburgKempton Park
NUMBER OF ROOMS
182
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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PEERMONT D'OREALE GRANDE AT EMPERORS PALACE: 2024 Prices & Reviews (Kempton Park, South Africa) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Peermont D'oreale Grande at Emperors Palace
Which popular attractions are close to Peermont D'oreale Grande at Emperors Palace?
Nearby attractions include Emperors Palace (0.2 km), Theatre Of Marcellus (0.4 km), and Nu Metro Emperors Palace (0.6 km).
What are some of the property amenities at Peermont D'oreale Grande at Emperors Palace?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Peermont D'oreale Grande at Emperors Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Peermont D'oreale Grande at Emperors Palace?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Peermont D'oreale Grande at Emperors Palace?
Yes, free parking is available to guests.
What are some restaurants close to Peermont D'oreale Grande at Emperors Palace?
Conveniently located restaurants include Tribes African Grill & Steakhouse, Braza Emperors Palace, and Rosetta’s Bistro Restaurant Kitchen.
Are there opportunities to exercise at Peermont D'oreale Grande at Emperors Palace?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Peermont D'oreale Grande at Emperors Palace have an airport shuttle?
Yes, Peermont D'oreale Grande at Emperors Palace offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Peermont D'oreale Grande at Emperors Palace have airport transportation?
Yes, Peermont D'oreale Grande at Emperors Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Peermont D'oreale Grande at Emperors Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Peermont D'oreale Grande at Emperors Palace offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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