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Peermont D'oreale Grande at Emperors Palace

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871 Reviews from our TripAdvisor Community

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Showing 714: English reviews
Emirate of Dubai, United Arab Emirates
Reviewed 4 days ago NEW

The Wi-Fi signal is very low and needs to be strengthened as I had to stand in the bathroom to get a signal. The gym could do with an upgrade. The staff are always super friendly and helpful. The chef for breakfast was amazing as he recognized who I was when I walked in and even before I had time...

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Helpful?
Thank robertrS4835OD
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear robertrS4835OD Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor. On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments. You can however contact me on 0119281732 - 1326 or email us on HotelGRO@emperorspalace.com for further discussion for the bad service you...

London, United Kingdom
Reviewed 6 days ago NEW

The hotel needs to look at staff training and service. The standard of the rooms had slipped greatly since my last stay. I didn't feel the level of service or facilities warranted the rate they were charging. I've been travelling to South Africa for business for over 15 years and I felt this was my worst stay I have had...

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Helpful?
Thank simonlA4008HJ
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear simonlA4008HJ Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor. We are disappointed to learn of your negative experience with us Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution We understand...

Sydney, Australia
Reviewed 1 week ago NEWvia mobile

We have stayed at the D'Oreale Grand a number of times over the years (including most recent stay in Dec 2016). Good quality hotel; comfortable beds. We really like the restaurant (Aurelia's), especially for breakfast. The room rack rate is very expensive and we do not think good value. That said, there is a wide divergence in room pricing/discounts that...

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Helpful?
Thank Wayne P
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Wayne P Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor. On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments. You can however contact me on 0119281732 - 1326 or email us on HotelGRO@emperorspalace.com for further discussion We look forward to...

Reviewed 1 week ago NEWvia mobile

Everything in this hotel is luxury and our experience confirmed it. All the staff we encountered were very friendly and helpful. The room was perfect and made us feel special. At first we thought it strange for a 5 star hotel not to have tea and coffee in the room, but eventually found it in the cupboard under the TV....

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Helpful?
Thank Dawie G
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Dawie G Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor. On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments. Hopefully we will have the privilege to host you again in the near future. Kind Regards, Guest Relations Manager

London, United Kingdom
Reviewed 1 week ago

The room was fine - bathroom a little old. We wanted to eat in the restaurant at 6:30pm so asked when we checked in at 4:00 to arrange for us. We were told the restaurant was booked out and we could only get a table at 9:00 or go to one of the other hotels which would be able to...

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Helpful?
Thank ValerieSymes
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear ValerieSymes Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor. We appreciate the time it takes to bring to our attention the service issues that you experienced at our property. Your comments are taken very seriously and are fully investigated by each department manager to ensure that we constantly improve our standards As...

Johannesburg
Reviewed 1 week ago

So we went back to the DG for the third time, and this time took the family package , and our kids age 6 and 11. I love the DG but noticed since my last review a definite slip in an all-round feel and service. Check in time has been pushed out to 15h00 , for a leisure hotel that’s...

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Helpful?
Thank Faye J
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Faye J Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor. We appreciate the time it takes to bring to our attention the service issues that you experienced at our property. Your comments are taken very seriously and are fully investigated by each department manager to ensure that we constantly improve our standards...

Johannesburg, South Africa
Reviewed 1 week ago

I won a prize to stay at the place, the hotel and Aurelias staff were awesome, really need to jack their guest services department. Sololmon the resturant manager is awesome he tried to assist us were guest services failed. Our dinner experience at Aurelias was also awesome.

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Thank Theodore L N
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Theodore L N Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor. On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments. You can however contact me on 0119281732 - 1326 or email us on HotelGRO@emperorspalace.com for further discussion We look forward...

Edenvale
Reviewed 2 weeks ago

Excellent experience and I can recommend to others. My stay was very brief but I have no complaints, the staff at the reception was friendly and handled everything very professional. The breakfast was more than expected with a wide variety of choices.

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Helpful?
Thank 12hw
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear 12hw Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor. On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments. Hopefully we will have the privilege to host you again in the near future. Kind Regards, Guest Relations Manager

Johannesburg, South Africa
Reviewed 2 weeks ago via mobile

My boyfriend spoilt me for my birthday and one of the spoils was a night at this fantastic hotel. It was the suite with amazing facilities. 2 massive tv's, 2 toilets, spacious room, lounge and a view of the garden. We also went to the garden of lights which was spectacular! We also enjoyed massages at the spa. Unfortunately I...

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Helpful?
Thank GadgetGir1
EmperorsHotelManager, Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear GadgetGir1, Thank you for staying with us and providing us with constructive feedback. We are glad that you enjoyed the room and the garden of lights! We also take note of the restaurant shortfalls and will make work of getting those addressed as a matter of urgency. Looking forward to welcoming you back. Best regards D'oreale Hotel Management

Johannesburg, South Africa
Reviewed 2 weeks ago

As it was my husbands birthday I expected our dinner to be nice but our waiter was terrible, he hardly came to our table and when my child messed milkshake on the table he did not even try to clean it properly and just left it. Since we had the summer special our vouchers was not added to our meal...

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Helpful?
Thank Ransanks
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Ransanks Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor We are disappointed to learn of your negative experience with us Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution We understand...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Peermont D'oreale Grande at Emperors PalaceDiscover untold luxury and regal comfort...The 5-star Peermont D'oreale Grande hotel at Emperors Palace is conveniently located next to OR Tambo International Airport in Johannesburg. The hotel features 192 elegant rooms and suites all lavishly furnished in superior style and the exclusive Club Floor and Lounge on the 5th Floor offers superior concierge services. The opulent surroundings are complimented with state-of-the-art facilities for added ease and comfort. Dine at the elegant Aurelia's restaurant, indulge your senses at Octavia's Sensorium health and beauty spa or sip on a cocktail while watching the African sunset kiss the earth goodnight at Neptune's Pool Bar. Guests also have access to the casino, dining and entertainment facilities of the resort. Emperors Palace. The Palace of Dreams ... more   less 

Additional Information about Peermont D'oreale Grande at Emperors Palace

Address: 64 Jones Road | Emperors Palace, Kempton Park 1620, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Kempton Park
Price Range: $203 - $475 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Peermont D'oreale Grande at Emperors Palace 5*
Number of rooms: 192
Reservation Options:
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Also Known As:
Peermont d`Oreale Grande At Emperor`s Palace Hotel Kempton Park
d Oreale Grande Hotel
Hotel Style:
#2 Casino Hotel in Kempton Park
#3 Spa Hotel in Kempton Park
#4 Romantic Hotel in Kempton Park
#5 Luxury Hotel in Kempton Park
#8 Business Hotel in Kempton Park
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Questions & Answers

Here's what travellers have asked, with answers from Peermont D'oreale Grande at Emperors Palace staff and other travellers.
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Questions? Get answers from Peermont D'oreale Grande at Emperors Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Wi-Fi signal in the room is far too weak.”
 of 5 bubbles robertrS4835OD, 17 Jan 2017 | Read review
“Colossal hotel - we had a superior room but it was very basic”
 of 5 bubbles ValerieSymes, 13 Jan 2017 | Read review
“Over the pool would be nicest”
 of 5 bubbles FayeJohannesburg, 11 Jan 2017 | Read review
“Keep up the excellent services.”
 of 5 bubbles theodoreln, 10 Jan 2017 | Read review
“if you must stay here ask for a refurbished room. I'd avoid the place.”
 of 5 bubbles MarkLaurence, 3 Jan 2017 | Read review
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