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Peermont Metcourt Suites at Emperors Palace

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278 Reviews from our TripAdvisor Community

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There are newer reviews for Peermont Metcourt Suites at Emperors Palace
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Showing 240: English reviews
Cape Town, South Africa
Reviewed 10 October 2016

Service is not good when you raise the same issue every day with the front desk but get no feedback and the issue is not solved. The gym facilities, catering for 4 different hotels is way to small and the equipment is old and outdated.

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Helpful?
Thank Danny C
EmperorsPalace, Guest Relations Manager at Peermont Metcourt Suites at Emperors Palace, responded to this review

Dear Danny C Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor. We are disappointed to learn of your negative experience with us Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution We...

Reviewed 8 October 2016 via mobile

Excellent service from this hotel. Every request was accommodated with a smile. We had to check out late due to a flight delay which was happily accepted with a small fee . The only downside was we asked advice for a simple meal and were directed to the hotel cafe across the road (another Peermont site). We ordered tomato cheese...

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Helpful?
Thank Kate S
EmperorsPalace, Guest Relations Manager at Peermont Metcourt Suites at Emperors Palace, responded to this review

Dear Kate S Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor. We are disappointed to learn of your negative experience with us Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution You...

Newcastle, KwaZulu-Natal, South Africa
Reviewed 4 October 2016

From beginning to end, this was an enjoyable experience! Jene, the receptionist, goes the extra mile to ensure that guests are well-taken care of! It is difficult not to feel like royalty at the Emperor's Palace! It is definitely a 5-Star experience in this 3-Star hotel! The room we occupied (not facing street), had no direct, natural light from the...

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Helpful?
Thank PamDeJager
EmperorsPalace, Guest Relations Manager at Peermont Metcourt Suites at Emperors Palace, responded to this review

Dear PamDeJager Thank you very much for your kind comments on TripAdvisor. We are thrilled to know that your stay with was an amazing one once again as usual. We look forward to welcoming you back in the near future Kind regards, Guest Relations Manager

Johannesburg, South Africa
Reviewed 3 October 2016

absolutely beautiful, amazing. getting in and out of the bath a bit uncomfortable too high for me. can something be done about this? otherwise a beautiful relaxing stay. I did not go down for the breakfast.

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Helpful?
Thank summayak2016
EmperorsPalace, Guest Relations Manager at Peermont Metcourt Suites at Emperors Palace, responded to this review

Dear summayak2016 Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor. On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments. You can however contact me on 0119281732 - 1326 or email us on HotelGRO@emperorspalace.com for further discussion We look forward to welcoming...

New Haven, Connecticut
Reviewed 28 September 2016

Overall I had a good experience. However I was given a room right next to an office and the ladies in the office were extremely loud during the day. Also I thought the restaurant staff were excellent but the staff who work at the front desk at night were horrible. One night I asked for a plug converter and the...

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Helpful?
Thank Jack T
EmperorsPalace, Guest Relations Manager at Peermont Metcourt Suites at Emperors Palace, responded to this review

Dear Jack T Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor. We are disappointed to learn of your negative experience with us Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution We...

SA
Reviewed 13 September 2016

We stayed there because we went to the theater. It is very convenient and you don't need to drive anywhere after the show. Easy to go from the hotel to the casino and restaurants. The hotel is good and the rooms spacious and clean. Staff friendly and helpful. Breakfast was very good with a nice selection. The check inn took...

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Helpful?
Thank LorindaSa
EmperorsPalace, Guest Relations Manager at Peermont Metcourt Suites at Emperors Palace, responded to this review

Dear LorindaSa Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor. We are disappointed to learn of your negative experience with us Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution We understand...

South Africa
Reviewed 10 September 2016 via mobile

I got 2 rooms 101 and 206. Booked in on the 09.09.2016. Just saw all the construction happening but Was well recieved. The room service was fast and good. We visited the hotel group allot and watch the shows. But the next morning at 06h45 to almost 07h30 infront of room 101 window about 4 construction staff started to chat...

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Helpful?
Thank jndj12
EmperorsPalace, Guest Relations Manager at Peermont Metcourt Suites at Emperors Palace, responded to this review

Dear jndj12 Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor We are disappointed to learn of your negative experience with us Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution We understand...

Howick, South Africa
Reviewed 9 September 2016

I would recommend the Metcourt suites if the shower experience was a lot better. I feel that I have stayed in places which are more value for money. No one told me that you must turn on your mains switch as you enter the room- difficult to find when you have closed the door and are plunged into darkness.

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Helpful?
Thank travel848
EmperorsPalace, Guest Relations Manager at Peermont Metcourt Suites at Emperors Palace, responded to this review

Dear travel848 Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor. Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution We understand your frustrations have been caused by service standard that is not...

Maputo Province, Mozambique
Reviewed 9 September 2016

I had to book this hotel because I was travelling alone with my young children and it was the only hotel on the property that would accommodate 3 people in 1 room. The room was nice and spaceous with 2 double beds, a huge dressing/bathroom area and was very clean. We arrived in the evening after a 14 hour flight...

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Helpful?
Thank kimbaj
Cape Town Central, South Africa
Reviewed 8 September 2016

I attended the annual ISACA conference and stayed for 2 nights in this establishment. The staff were friendly and the room and facilities more than met my expectations. However, the room cleaning service were very slow. The cleaning staff did not grasp the "Service Please" sign and skipped past my room and were cleaning the next one when I arrived...

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Helpful?
Thank Sylvia Annette B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Casino and Gambling
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Affordable accommodation with friendly service...The 3-star select services Metcourt Suites offers a home away from home. The hotel features 77 spacious suites with contemporary furnishings. All the usual technology is available in the rooms with Wi-Fi connectivity available in public areas. Breakfast is served in the stylish Primavera restaurant. Guests also have access to the casino, dining, entertainment, convention and relaxation facilities of the Emperors Palace resort.The hotel features (80 suites) with 56 Classic suites with twin beds, 5 Classic suites with king size beds, 16 Deluxe suites, 2 Premier suites and 2 Presidential suites. Smoking and non-smoking rooms available.Check-in after 15h00 / Check-out before 11h00. No porterage service is available. ... more   less 

Additional Information about Peermont Metcourt Suites at Emperors Palace

Address: 64 Jones Road | Emperors Palace, Kempton Park 1620, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Kempton Park
Price Range: $177 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Peermont Metcourt Suites at Emperors Palace 3*
Number of rooms: 77
Reservation Options:
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Hotel Style:
#4 Casino Hotel in Kempton Park
#7 Spa Hotel in Kempton Park
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Questions & Answers

Here's what travellers have asked, with answers from Peermont Metcourt Suites at Emperors Palace staff and other travellers.
3 questions
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Mumbai (Bombay), India
7 months ago
Perth, Australia
over a year ago

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Questions? Get answers from Peermont Metcourt Suites at Emperors Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room not facing the highway”
 of 5 bubbles Hester741, 29 Nov 2016 | Read review
“Would recommend that more comfortable pillows are used.”
 of 5 bubbles 925staceyt, 12 Nov 2016 | Read review
“If you want a quiet night's sleep within a very busy and entertaining Peermont Emperor's Palace setting, request a room away from the street - without direct, natural light - we had room 129! The rooms not facing the street in this passage, are extremely quiet and dark when all the lights are off and a good night's rest is a guarantee - the beds are comfortable and the rooms are large and extremely clean and welcoming! The shower is within a bath - this could be the only concern if you are not 'mobile'!”
 of 5 bubbles PamDeJager, 3 Oct 2016 | Read review
“Excellent stay. too short. I came in after 17:00 on Saturday and left at 10:45 the next morning. Amazing place. Will definitely book again.”
 of 5 bubbles summayak2016, 3 Oct 2016 | Read review
“There is a hairdryer and free wi-fi in the rooms as well as body lotion, shampoo and conditioner supplied”
 of 5 bubbles sylviaannetteb, 8 Sep 2016 | Read review
5 of 5
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