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Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

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815 Reviews from our TripAdvisor Community

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There are newer reviews for Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch
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Showing 734: English reviews
Emirate of Dubai, United Arab Emirates
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 August 2015

Average room,beautiful designed but not quite functional!! The shower room with no petition but curtains you feel damped in room after showered. Housekeeping love banging doors and talking at corridor,,since the wall is so thin,,you will hear every single slam.

Helpful?
Thank Anonimous80
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Anonimous80, Thank you for taking the time to highlight your highs and lows of your recent stay with us. Our hotel asserts the modern finish of Old Hollywood glamour in which you are the star, just like your own cinema setting and the darker shades of the hotel tie into our sultry appearance. The rooms are spacious creating that... More 

Brisbane, Australia
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 August 2015

They make you pay in advance when you book ahead. Then they claim that they do not have your funds and make you pay again to check out. I was even able to show them my AmEx statement showing the debit to my card but no dice! Don't stay here!

Helpful?
1 Thank newmsie
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear newmsie, Thank you for taking the time to write a review about your experience at the hotel. I would like to extend my most sincere apologies for the above raised concern, my TEAM has investigated and have rectified accordingly. Miriam Ryan, the GUEST Relations Manager has sent you a personal email regarding your concern. We are truly apologetic for... More 

Johannesburg, South Africa
Level Contributor
69 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 11 August 2015

The Protea Hotel Fire & Ice is a great overnight stop in Johannesburg for leisure and business travellers alike. The Hotel is conveniently situated in the Melrose Arch precinct and also walking distance from all the restaurants and shops in the area. Once at the hotel there is no need to worry about dinner transfers etc. The rooms are well... More 

Helpful?
Thank Renier F
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Renier F, Thank you for sharing your experience with us on your recent stay. The Protea Hotel Fire & Ice! Melrose Arch exemplifies what GUESTS require thus enabling us to be able to create that distinctive balance for the ultimate, well deserved stop over. Melrose Arch is indeed a trendy precinct which boasts with a variety of stores for... More 

CANCUN
Level Contributor
81 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 11 August 2015

The hotel is very nice, good price, they have a nice bar and excellent gym. We stay here for 3 nights and we where able to walk around and the locations is very good, since you can go shopping and also eat at some of the restaurants. Beds are good and the room is very nice decorate. I will only... More 

Helpful?
Thank MARUKA33
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear MARUKA33, Thank you for taking the time to write a review about our hotel upon your recent experience with us. We are located in the Melrose Arch precinct which can be described as a city within a city bustling with restaurants and shopping facilities for the convenience of our GUESTS within a safe, secure and top-class environment. We aim... More 

Chennai (Madras), India
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 August 2015

Functional amenities with attractive interior décor. The location of the hotel inside the large gated premises was a key criteria (safety) for us to choose this place. We got the best range of wine and dine restaurants and shopping mall to enjoy our evening just outside of the hotel. As we had to stay only for a night in the... More 

Helpful?
Thank rv0106
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear rv0106, Thank you for taking the time to write a review about your Fire & Ice! experience. We are happy to hear that the hotel served its purpose for your stay. Being located within the Melrose Arch Precinct is a serious bonus point for us, as safety is a top priority for our GUESTS. The fact that the hotel... More 

Level Contributor
3 reviews
3 hotel reviews
Reviewed 5 August 2015 via mobile

I found the hotel comfortable and conveniently located in a safe shopping precinct. The rooms were basic but met my needs, the staff very friendly and helpful and the food good. My only complaint was that the music in the restaurant was way too loud at dinner time - not conducive to either a business meeting or a friendly conversation.

Helpful?
Thank Phillip L
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Phillip L, Thank you for providing us with feedback on your most recent stay with us. The Fire & Ice hotel l is a ‘convenient’ hotel indeed, we are impeccably structured and designed in order to create a memorable experience for our GUESTS. We want our GUESTS to feel comfortable when staying with us so therefore the unique design... More 

Cairo, Egypt
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 August 2015

The room is beautifully designed. The in-room shower was entertaining & the hotel is in the perfect location. Walking safely at night alone around Melrose Arch was the best. Do take a milkshake by the pool

Helpful?
Thank Dina K
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Dina K, I trust that you are well? Thank you for taking the time to write a review about your experience. We appreciate your lovely comments about our décor and fabulous in-room shower concept. The Melrose Arch Precinct is a secured area making walking around hassle free as one feels safe and there is much to explore within the... More 

Cape Town Central, South Africa
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 August 2015

It's always good to have a bit of glamour when you're on a business trip and this hotel makes your trip feel like a bit of a holiday. It's in Melrose Arch so there are a lots of restaurants in walking distance but the hotels restaurant is equally as good. Parking is easy and the lift opens up into the... More 

Helpful?
Thank StanleyEdwards
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear StanleyEdwards, Thank you for the lovely review regarding your recent experience. Our location, design and features of the hotel offer every traveller whether on business or leisure the perfect combination of a comfortable, efficient, yet fun and quirky stay. Melrose Arch is indeed a trendy precinct which boasts with a variety of stores for one’s essential needs and desires;... More 

Cape Town, South Africa
Level Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 27 July 2015

My wife and I booked into the Fire and Ice Hotel Melrose Arch as we wanted to be within a reasonable travelling distance to our niece and nephew. The receptionist was very warm and welcoming and we were happy with our room on the 4th floor. Most of the facilities are on the 1st floor where there is a pub,... More 

Helpful?
Thank Selwyn H
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Selwyn, Thank you for taking the time to write the above review on your last stay at our hotel. We are pleased you found our hotel facilities convenient and to your taste as well as our STAFF warm and welcoming. I’m sure they will be happy to hear this. We consider ourselves as extremely fortunate to be situated within... More 

London
Level Contributor
91 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 23 July 2015

This is a very good, reasonably priced hotel. They offer great value rooms, with good facilities and melrose Arch is great for shopping and eating. The hotel as very good dining facilities and the bar is very popular with the locals in the evening too

Helpful?
Thank LondonScorer
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear LondonScorer, Thank you for taking the time to write a review about our hotel. We appreciate your lovely comments based on your experience in February. The Melrose Arch Precinct has a great shopping & dining platform which is beneficial to all our GUESTS, glad you took the time to explore. Our restaurant boasts an exceptional cuisine & attractive milkshake... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The urban, experiential and edgy Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic 'out-of-office' experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it's too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 

Additional Information about Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Price Range: $92 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Protea Hotel Fire And Ice! Melrose Arch
Hotel Style:
#12 Luxury Hotel in Johannesburg
#21 Business Hotel in Johannesburg
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch staff and other travellers.
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Questions? Get answers from Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing courtyard quieter”
 of 5 bubbles suezettes, 27 Nov 2016 | Read review
“Superior King Suite is the best”
 of 5 bubbles aluettev, 19 Nov 2016 | Read review
“avoid first floor rooms, just in case the Bar becomes noisier than when I stayed.”
 of 5 bubbles Letsgoblues1, 5 Nov 2016 | Read review
“Try the Oreo or the Ferrero Roche Milkshakes. You will go back for more ;)”
  • Stylish!
 of 5 bubbles , 22 Oct 2016 | Read review
“Check your booking when you check in!”
 of 5 bubbles skistar15, 13 Oct 2016 | Read review
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