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Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

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815 Reviews from our TripAdvisor Community

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There are newer reviews for Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch
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Showing 734: English reviews
Johannesburg, South Africa
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 September 2015

The hotel is in fantastic place, but the hotel inside is average. I thought it would be as great as it sounds until when I was in. Rooms are not as big as the other ordinary Protea Hotels. The shower in my room was not in a great position at all. My wife was not pleased that there were no... More 

Helpful?
Thank maichm
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear maichm, Thank you for taking the time to write a review about our hotel upon your recent stay with us. The configuration of our rooms are style specific with the dramatic black and white theme with splashes of red and clear glass showers to embrace an Old Hollywood Glamour theme that we aim to carry out throughout the whole... More 

Nairobi, Kenya
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 September 2015 via mobile

I stayed at the protea fire and ice for a week with my spouse. Was on a business trip cum holiday. Lovely hotel and rooms but I wish they would vary the breakfast menu. Got tired of the same food over and over again for the whole stay period. Overall quite good

Helpful?
Thank Huzefa A
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Huzefa A, Thank you for the superb review. We appreciate your lovely comments regarding our hotel. Our location, design and features of the hotel offer every traveler whether on business or leisure the perfect combination of a comfortable, efficient, yet fun and quirky stay. As you are aware of, we strive to serve the best breakfast in Jozi. We... More 

Nairobi, Kenya
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 September 2015

The hotel is near the airport and city centre. It's also located in a shopping area which makes it that much more convenient. The design is urban and modern, giving it an exciting upbeat feel, much like the vibe in Johannesburg. The breakfast spread is wide and tasty. Rooms are clean and wifi is reliable.

Helpful?
Thank Mel M
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Mel M, Thank you for taking the time to write a review about your most recent experience at the hotel. Our location, design and features of the hotel offer every traveller whether on business or leisure the perfect combination of a comfortable, efficient, yet fun and quirky stay. We are glad you enjoyed the breakfast spread made by our... More 

London, United Kingdom
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 September 2015

i stayed here for a week on business. A small, yet brilliant hotel, well decorated and brilliant location. Not too busy with attentive staff. The pool party on Friday was awesome. The barmen were brilliant and even let us make our own drinks. Had a brilliant time. Business facilities were also great.

Helpful?
Thank Vikas K
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Vikas K, Thank you for taking time out to review your last stay at Protea Hotel Fire & Ice! Melrose Arch, it is highly appreciated. We are pleased to hear that you enjoyed the service that you received during your business trip, I will be sure to commend our barmen on delivering a true Fire & Ice! experience. I... More 

Durban, South Africa
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 September 2015

Overnight stay for conferencing excellent service and wonderful breakfasts. Hotel is bustling and always busy. Set in the middle of Melrose Arch close to wonderful shopping. Melrose Virgin Active around the corner and wonderful restaurants surrounding area. Staff is friendly and accommodating. Best milkshakes in town.

Helpful?
Thank Heather T
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Heather T, A big thank you for your review. Your review is actually a perfect shoot of the hotel; my favorite is the “Best milkshakes in town”. We are pleased your overnight stay and conferencing was enjoyable and satisfactory. It is GUESTS as valuable as you that make all the effort that we put into our work on a... More 

Johannesburg, South Africa
Level Contributor
108 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 31 August 2015

Stayed here for three nights in total on two different occasions. This hotel has very reasonable specials over the weekends. If you want a night or two out with a great bar, buzzing vibe, this is the place. The bar has live DJs and the bar staff are friendly and fun. The hotel is clean, trendy, and has a lot... More 

Helpful?
1 Thank Philip B
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Philip B, Wow, what a superb review, definitely a pleasure to read. There is a wide variety of restaurants available precinct should you wish to dine elsewhere. Our bar is known as the place to seen in Joburg therefore we do keep up with the stature of the precinct and what it has to offer. Thank you for embracing... More 

Polokwane, Limpopo, South Africa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 August 2015

We received a voucher from Protea Hotel to spend at any hotel. Fire and Ice Melrose Arch was our first choice as we have never been there!!!Even though we had a voucher, we were treated like first class, from checking in to eating and having drinks! The rooms are absolutely beautiful and spacious. We enjoyed it so much that we... More 

Helpful?
Thank Chantelle B
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Chantelle B, Thank you for your exquisite review; it is certainly a pleasure to read. We are glad that you had chosen the Fire & Ice! as your preferred choice of accommodation and we are certainly pleased that it was such a treat. The rooms are spacious creating that comfortable feeling for our GUESTS benefit, the design of the... More 

1 review
Reviewed 22 August 2015 via mobile

We walked onto the rooftop bar/restaurant and we're not greeted by any waiters. We had to find our own table(dirty) and bring chairs from other tables. I had to then find a waiter to serve us. 3 different waiter came to us. Drinks took 20min (ordered a milkshake, coke and water) and food 40min. Terrible service, I'm in shock.

Helpful?
Thank W4163VRanthonym
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear W4163VRanthonym, Thank you for the taking the time to write a review about our hotel upon your recent experience with us. I would like to extend my most sincere apologies for the poor show of hospitality from our STAFF. The concern that you have raised is being addressed with the TEAM to make sure those incidences such as the... More 

Kolwezi, Democratic Republic of the Congo
Level Contributor
71 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 18 August 2015 via mobile

Got this hotel at a great price deal so was happy to try it out. The location is excellent. Melrose arch is a lovely area to chill, stay, eat and drink. The hotel decor is very funky. The rooms are similarly themed. The shower is in the bedroom with a separate toilet in an ensuite. The room is spacious, well... More 

Helpful?
Thank Conor O
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Conor O, Thank you for your review. I am pleased that we will be hosting you in your next trip to Johannesburg. Although we would have loved to have you all to ourselves for the duration of your stay, I am happy you experienced the Melrose Arch precinct. The boutiques and restaurants give our GUESTS much more variety in... More 

Auckland Region, New Zealand
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 August 2015

from the consierge the room, this wasn't really outstanding experience. Not cheap ( bybany men's) but worth every cent - this hotel has the design, image and atmosphere - really impressed! My carcwas sorted within seconds of arriving, the service was impeccable and the decor slick, suave and modern.

Helpful?
Thank kevinandersennz
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear kevinandersennz, Thank you for your honest review and valuable feedback, it is highly appreciated! Being situated within the Melrose Arch Precinct it is only fitting that we are to be ‘hip’ and the place to be seen; we certainly attract the coolest of GUESTS! The hotel is uniquely designed, inspired by the old Hollywood chic, a perfect space to... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The urban, experiential and edgy Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic 'out-of-office' experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it's too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 

Additional Information about Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Price Range: $92 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Protea Hotel Fire And Ice! Melrose Arch
Hotel Style:
#12 Luxury Hotel in Johannesburg
#21 Business Hotel in Johannesburg
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch staff and other travellers.
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Questions? Get answers from Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing courtyard quieter”
 of 5 bubbles suezettes, 27 Nov 2016 | Read review
“Superior King Suite is the best”
 of 5 bubbles aluettev, 19 Nov 2016 | Read review
“avoid first floor rooms, just in case the Bar becomes noisier than when I stayed.”
 of 5 bubbles Letsgoblues1, 5 Nov 2016 | Read review
“Try the Oreo or the Ferrero Roche Milkshakes. You will go back for more ;)”
  • Stylish!
 of 5 bubbles , 22 Oct 2016 | Read review
“Check your booking when you check in!”
 of 5 bubbles skistar15, 13 Oct 2016 | Read review
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