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Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

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Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch
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837 Reviews from our TripAdvisor Community

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Showing 755: English reviews
London, United Kingdom
Reviewed 3 days ago NEWvia mobile

Regularly stay here on business and it's always good to stay here with good customer service, facilities and good safe area with local restaurants walking distance away (Jamie's, Paul (coming Feb 2017), JB's, Tashas etc) but areas for improvement would be: Heat the pool - it is too cold even in the height of summer. Turn on the Bain marine...

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Helpful?
Thank StanInLondon
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear StanInLondon, Thank you for the kind words and those of critique. We are always striving to provide our GUESTS with the best GUEST service, I am genuinely pleased to learn that you experienced this touch point at every interaction with our STAFF. Please be assured that we are going through great lengths to address the concerns you highlighted and...

Hong Kong, China
Reviewed 1 week ago

I was choosing over the Marriott property because of the membership. So my friend highly recommend this area as it’s known as safe and protected. Turn out he’s right. Apart from this, this hotel is amazing. The staff is energetic and helpful, we got the really early check in and late check out (thanks to the membership and the lady...

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1Thank Cath N
Reviewed 1 week ago via mobile

Excellent location, amazing design, very clean. Very comfortable hotel. Unfortunately from 6 vegetarian dishes 5 was out of stock. Room service offer me sandwich with cheese. Very disappointed, I expect a bit better service from such hotel.

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Helpful?
1Thank Shilyaeva
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Shiyaeva, I would like to extend my most sincere apologies for the poor show of hospitality at our property. The matter that you have brought to our attention will be addressed with the TEAM, as I believe this is totally inexcusable. This is more than a lesson hard learned and will surely be highlighted, not only once, but continuously...

New York City, New York
Reviewed 1 week ago

24 hr Milkshake Bar!!! That should be enough! The hotel was clean, staff was friendly and helpful, location is superb. I would only stay here when returning to Johannesburg! The room service was prompt and everything was delicious. The hotel is modern and has very interesting and sleek décor as well.

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1Thank Sheena G
Reviewed 1 week ago via mobile

This is really a great value in Johannesburg new tourist district. Several also good and tourist-friendly restaurants, cafes, department stores, grocery story. The hotel itself offers excellent facilities for dining, exercising, internet and a very good front desk service. It may not be an exceptional place, but it definitely a very good choice. We enjoyed it's convenient location

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1Thank Nelson C
San Francisco, California
Reviewed 1 week ago via mobile

Great location. After a tour of Joburg it was nice to go home and rest in our bubble. You feel safe to walk even when it was dusk. There is a mall close to the hotel and the restaurants around the area are good too. We had the suite with a living room, small nook with espresso machine, and a...

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1Thank destinedtoroam
Australia
Reviewed 1 week ago

This was my first trip to Johannesburg, and I am so glad that I chose this hotel. It is a modern, quirky hotel, but with a 1920-1940's interior. Service at reception was outstanding, and we were told we must try the milkshakes - and oh wow, they are so good! We also enjoyed the restaurant and had some traditional African...

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Helpful?
1Thank CanGirl08
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear CanGirl08, Thank you for the lovely review. We appreciate your lovely comments about our décor and fabulous in-room shower concept. The Melrose Arch Precinct is a secured area making walking around hassle free as one feels safe and there is much to explore within the vicinity. Our Milkshakes are one of our biggest selling traits, I am thrilled you...

Australind, Western Australia,
Reviewed 2 weeks ago via mobile

Usually I don't write reviews until the end of our stay, in order to get a total sense of a place, but there is always an exception, and the Fire & Ice is it! Knowing that we would be arriving earlier than anticipated, my husband telephoned the day before to ask if our luggage could be stored until our room...

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1Thank Sezds
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Sezds, Oh wow! I am having a proud mommy moment. Thank you for being so precise and remembering everyone that assisted in making your stay with us more then you could have imagined. I have already sent this to my TEAM and congratulated them for making such a wonderful impact, especially the personal mentions! We are truly appreciative, of...

Florida
Reviewed 2 weeks ago

Friendly staff, great location makes this hotel an ideal place to stay in Johannesburg theater on business or pleasure. Check in check out was a breeze. The friendly staff at the front desk even arranged a impromptu birthday celebration with a cake right after check in. The location is perfect as there are tons of restaurants and shops right next...

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Helpful?
Thank asiahand1
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear asiahand1, Thank you for such kind words. I am thrilled that we could make your special day a memorable one, I mean it only comes around once a year. We like to say that our Gourmet Burgers and Milkshakes are world famous, because it is thank you to GUESTS like yourself that loved them sooo much that they had...

Harrismith, South Africa
Reviewed 3 weeks ago

Check in and check out were smooth although it took time to undergo the processes. The hotel's ambience was perfect. The room looked good although there is no privacy when showering. The quality of sleep was good. Glass doors in the room needed proper cleaning. It was very difficult to locate the entrance to parking. The area around the hotel...

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Helpful?
Thank MsimangaMR
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear MsimangaMR, Thank you for such an awesome review. For GUESTS such as yourself I know you would definitely appreciate the luxuries of one of our superior suites. These rooms unlike the standard rooms have a separate lounge area and an en suite bathroom for your privacy. The Melrose Arch Precinct is a very safe gated community and very ideal...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The urban, experiential and edgy Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic 'out-of-office' experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it's too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 

Additional Information about Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Price Range: $127 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch 4*
Number of rooms: 197
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, Travelocity and Marriott so you can book your Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Protea Hotel Fire And Ice! Melrose Arch
Hotel Style:
#11 Luxury Hotel in Johannesburg
#21 Business Hotel in Johannesburg
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch staff and other travellers.
17 questions
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Questions? Get answers from Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel transportation is expensive, use Uber.”
 of 5 bubbles asiahand1, 3 Jan 2017 | Read review
“Try to get one of their mini suite rooms, They are really awesome.”
 of 5 bubbles Word_Traveller_ZA, 18 Dec 2016 | Read review
“Rooms facing courtyard quieter”
 of 5 bubbles suezettes, 27 Nov 2016 | Read review
“Superior King Suite is the best”
 of 5 bubbles aluettev, 19 Nov 2016 | Read review
“avoid first floor rooms, just in case the Bar becomes noisier than when I stayed.”
 of 5 bubbles Letsgoblues1, 5 Nov 2016 | Read review
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