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Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

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815 Reviews from our TripAdvisor Community

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Showing 734: English reviews
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

This was our second stay here and we do like the place, even with its shortcomings. (Small rooms without adequate space for two large suitcases and no dedicated cupboard space. The mini-fridge in our room was not working and the bed linen too small for the beds). However, the pool area is a fantastic space and the main reason we've... More 

Helpful?
1 Thank Gerrie C
Durbanville Cape Town
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

Excellent location for business travellers. Service levels of Staff at Reception well below par. All other staff proffesional and efficient. Brilliant conference facilities backed with superior customer service... Rooms average +

Helpful?
1 Thank Suezette S
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Suezette S, 'Arty and Trendy' are definitely words synonymous with the Fire & Ice! The Melrose Arch is a city of its own, we are by far the luckiest hotel to be situated in the trendy Arch. The hotel STAFF are handpicked for their positive energy and vibrant demeanor and in keeping with the Fire & Ice! spirit are... More 

Greater Perth, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

Really good service from Sylvia. She was professional and courteous. Well done! I've been at the hotel for almost two weeks and the menu still has a few twists and turns to keep it interesting. Facilities are good...especially the outdoor garden. Rooms can get a bit cramped with low ceilings and lack of natural light.

Helpful?
1 Thank ESellers
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear ESellers, What a super review of your recent stay at the Fire & Ice! Thank you for sharing this with us. Your kind words are some what of a charm. You are a true a definition of a Fire & Ice! ambassador. I will be sure to share your kind words with the rest of the TEAM and most... More 

Cambridge, Massachusetts
Level Contributor
68 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 1 week ago

I spent a couple of days at this hotel. It is in the Melrose Arch district, which is close to a small shopping mall and restaurants. The rooms are not great if you are sharing with another person because the bathroom is not private. The shower is in the room, and only a shower curtain separated the shower area from... More 

Helpful?
1 Thank QueenMemphis
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear QueenMemphis, We thank you and appreciate the genuine feedback. Our milkshake and burger combos are to die for. I am thrilled that you had the chance to indulge in one of signature treats. The Melrose Arch precinct offers a plethora of great retail options and superb restaurants for every international travelers needs. Our rooms setup style is inspired by... More 

Korcula Island, Croatia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 week ago

This hotel is everything about art and design. First of all its located in very secure part of Johannesburg, called Melrose Arch. When you drive through this area you have feeling like you're in Frankfurt in Göthe Straße or Central Park in NY. Really recommend it ! Cant wait to go back again. Mark

Helpful?
1 Thank Mark T
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Mark T, Thank you for the awesome review. You are spot on, all the art and design is inspired by the 1950's 'Old Hollywood Glamour'. Travel through time as you walk the hall ways of the hotel. We are without a doubt located in a perfect secure precinct with around the clock security and a variety of good restaurants... More 

Johannesburg, South Africa
Level Contributor
6 reviews
5 hotel reviews
Reviewed 2 weeks ago

From the lift in the parking lot the detail of the boudoir retro-decor style evident throughout this super modern uber cool hotel is mind blowing. One wants to take pictures constantly because around every corner is another surprise waiting of the special thought that to detail. World famous milkshake bar. Super cosmopolitan Melrose Arch surroundings. We stayed in a superior... More 

Helpful?
Thank Aluette V
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Aluette V, Thank you for the awesome review! You couldn't have better described our edgy and experimental themed hotel. We couldn't have been situated in a much better place then the Melrose Arch Precinct. There is ample of shopping options for the ladies whilst the gentle brothers have an array of restaurants to choose from. I hope you took... More 

Washington DC, District of Columbia
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 weeks ago

The hotel wasn't bad, but I will say it didn't blow my mind or nor was it beyond amazing. It was just average - even though I liked the decor. The rooms were a little on the small side, and the shower was located in a very weird location near the bed. However, what I did like was the location!... More 

Helpful?
1 Thank Kris L
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Kris L, Thank you for taking the time to review your stay with us. Our establishment boasts of a unique style and is inspired by the 'Old Hollywood Glamour' making all our GUESTS feel like stars the minute they walk in. Our rooms have taken the New York Apartments look, Trendy. The location of the hotel is honestly the... More 

Athens, Greece
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

Hats off to a great hotel, with wonderful staff, delicious breakfast and super uber comfort rooms!! The location was great and I felt very safe. Bar service was wonderful and accommodating and friendly staff!! One of my favorite so far! :)))

Helpful?
1 Thank 413sabrina
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear 413sabrina, Thank you for this awesome review! Its comments and reviews like these that demonstrate to other GUESTS that not only are we a cool and edgy hotel but also have some of the amazing GUESTS staying with us. I am thrilled we had the chance to host you and hope to have you back soon! Regards, Gabrielle Marnewick... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 2 weeks ago

Spent two nights here on the last leg of a 12 day Gate1 tour. Very pleased with the room, location, staff and meals. The hotel is in a very secure location, close to many shops and great restaurants. Anything you need is within walking distance. The hotel has extra security measures in place and I felt very safe. The breakfast... More 

Helpful?
1 Thank Sabrecup
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Sabrecup, Thank you for the wonderful review! It is truly great to know that we have ambassadors in GUESTS such as yourself. Always appreciative of the hard work and passion that we put into our work. Our milkshakes are world famous, they are part of the Fire & Ice! experience. I am happy you had the chance to indulge... More 

Montreal, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago

Nice decor, great safe location, friendly and helpful staff. The hotel is very modern and trendy with many restaurants, bars and shops in the vicinity. I was very close to giving this a rare 5/5, except for a couple of issues. Firstly the internet failed for a whole day leaving me stranded communications wise. Staff took quite some time to... More 

Helpful?
Thank srberti
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear srberti, Thank you for taking the time review your recent stay with us. The Melrose Arch Precinct is famous for the amazing display of shopping options it has to offer. The Protea Hotel Fire & Ice! by Marriott® Melrose Arch is very lucky to be right in the middle of all the action. It really does sadden me that... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The urban, experiential and edgy Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic 'out-of-office' experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it's too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 

Additional Information about Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Price Range: $92 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch 4*
Number of rooms: 197
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, HotelTravel.com, Odigeo, Agoda, Marriott and Priceline so you can book your Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Protea Hotel Fire And Ice! Melrose Arch
Hotel Style:
#12 Luxury Hotel in Johannesburg
#21 Business Hotel in Johannesburg
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch staff and other travellers.
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Questions? Get answers from Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing courtyard quieter”
 of 5 bubbles suezettes, 27 Nov 2016 | Read review
“Superior King Suite is the best”
 of 5 bubbles aluettev, 19 Nov 2016 | Read review
“avoid first floor rooms, just in case the Bar becomes noisier than when I stayed.”
 of 5 bubbles Letsgoblues1, 5 Nov 2016 | Read review
“Try the Oreo or the Ferrero Roche Milkshakes. You will go back for more ;)”
  • Stylish!
 of 5 bubbles , 22 Oct 2016 | Read review
“Check your booking when you check in!”
 of 5 bubbles skistar15, 13 Oct 2016 | Read review
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