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Protea Hotel Bloemfontein Willow Lake

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Protea Hotel Bloemfontein Willow Lake
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204 Reviews from our TripAdvisor Community

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Showing 195: English reviews
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Reviewed 1 week ago via mobile

Stay here with my family for week and been terrible. Rooms noisy. Guest computer broken. Mnet 101 not working. Breakfast service was poor. Salad old at dinner. Night staff changed movie channels in middle of movie we've been watching with kids. Never again

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Helpful?
Thank bernardv162
GMWillowLake, General Manager at Protea Hotel Bloemfontein Willow Lake, responded to this review

Dear bernardv162, Please accept my sincere apologies for the inconvenience caused during your stay at Protea Hotel Willow Lake. As discussed, I am currently addressing your concerns and will hopefully have the decoders sorted today. This is definitely not the standard of service we strive to offer, and I will give you further direct feedback. Once again, please accept my...

South Africa
Reviewed 1 week ago via mobile

Stayed 2 nights at the hotel. The service is good and the rooms are spacious and very clean. The room has a big desk which is suitable for working. We had a buffet dinner which was also good, the chef went an extra mile to do me Calamari which was not part of the buffet.

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Helpful?
Thank ramzibk
GMWillowLake, General Manager at Protea Hotel Bloemfontein Willow Lake, responded to this review

Dear ramzibk, Thank you so much for taking the time to post your comments on TripAdvisor, much appreciated. It is always great to read such lovely comments as yours, and I will definitely share this with my TEAM. Once again, thank you, and we are looking forward to welcoming you back in the near future. Kindest Regards Blanché Walzl-Hagen General...

Pretoria, South Africa
Reviewed 2 weeks ago via mobile

We booked at this hotel as our stop over from Cape Town. The hotel is neat,professionally run,descent rooms and a good hospitable attitude. Becauase we were driving for 1010 kms we overslept,the receptionist called to alert us ,no additonal costs were charged . Lastly the porters are alwaya enthuastic to assist with the luggage. We saw a nice decorated dining...

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Helpful?
Thank Sibs18
GMWillowLake, General Manager at Protea Hotel Bloemfontein Willow Lake, responded to this review

Dear Sibs18, I delighted to read your lovely review on TripAdvisor, thank you so much for taking the time. This is what we are here for, to meet and exceed our GUEST’s expectations, and your comments will be shared with my TEAM. It is a pity that you did not try our restaurant, as I am sure you would have...

Surrey
Reviewed 3 weeks ago via mobile

Nice hotel- stayed for one night. On the face of it the rooms are lovely, but not the cleanest I have ever seen. Our toilet was not cleaned very well since the previous occupants, there were marks on the glass doorand toilet seat. We had to be moved as our shower was blocked and overflowed from the shower tray into...

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Helpful?
Thank Ilzani
GMWillowLake, General Manager at Protea Hotel Bloemfontein Willow Lake, responded to this review

Dear Ilzani, Thank you for taking the time to write your review – really much appreciated. It is unfortunate that your experience wasn’t 100%, and please accept my sincere apologies for the inconvenience caused. I can guarantee you that this will be corrected as a matter of urgency. Once again, please accept my sincere apologies, and we would be honored...

Brackenfell, South Africa
Reviewed 4 weeks ago

What a wonderful hotel with the best decor, staff and location. Looking out from your room viewing the zebras in the Zoo is priceless. Very friendly staff welcomed us and made us feel at home throughout our stay. The lounge area is very relaxing and the meals provided was extremely tasteful. We will definitely stay with you again. Thank you...

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Helpful?
Thank NR1234562014
GMWillowLake, General Manager at Protea Hotel Bloemfontein Willow Lake, responded to this review

Dear NR1234562014, What a lovely day to start the morning by reading your lovely review on TripAdvisor, thank you so much for taking the time. I will definitely share your comments with my TEAM in our morning meeting, and we are looking forward to welcoming you back in the near future. May you have a lovely day further. Kindest Regards...

Solihull, United Kingdom
Reviewed 5 weeks ago

A functional smallish, rather poorly sound insulated, room with a bizarre clear glass enclosed shower in the corner. The lu thankfully had heavy frosted glass to prevent a clear view. Stylish apparently. We had a view over the zoo that was pleasant. Fine for single business travellers but not a good choice for a tourist couple.

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Helpful?
Thank AdrianB144
GMWillowLake, General Manager at Protea Hotel Bloemfontein Willow Lake, responded to this review

Dear AdrianB144, Thank you for your comments on TripAdvisor, it is always great for us to hear the opinion from our GUESTS. It is unfortunate that the design of our rooms did not meet your expectations, and please accept my apologies for this. I must agree with you, to be situated in a zoo is definitely a lovely setting and...

Kabul, Afghanistan
Reviewed 20 March 2017

The hotel staff were friendly at check in. Noisy hotel with mediocre breakfast. Pretty gardens, but overall expensive for the size of the rooms and breakfast costs extra. Nice shower. Walls very thin between the rooms.

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Helpful?
Thank Traceyvh
Bianca K, Guest Relations Manager at Protea Hotel Bloemfontein Willow Lake, responded to this review

Dear Traceyvh Thank you so much for taking the time to post a review on Trip Advisor, this is much appreciated. We pride ourselves on delivering a memorable hotel experience during your travels and in view of your comments, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the noise from...

Johannesburg, South Africa
Reviewed 20 February 2017 via mobile

I visited this palce with my wife for a weekend. We were suprise by the warmth and confort that the hotel offered. From great friendly staff at reception, nice warm spacious corridors, amazingly great beautiful spacious rooms with nice bathrooms. The bed was so comfy we slept so late unintentionally. Definately a place to visit for a relaxed nothing to...

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Helpful?
Thank Azwimmbavhi M
GMWillowLake, General Manager at Protea Hotel Bloemfontein Willow Lake, responded to this review

Dear Azwimmbavhi M, WOW, what a lovely way to start a morning by reading your comments on TripAdvisor. Thank you so much for taking the time, this is really much appreciated. I am so please to read that you had a great stay with us, and will definitely share your review with my TEAM. Once again, thank you, and we...

Johannesburg, South Africa
Reviewed 19 February 2017 via mobile

This was my third stay at this hotel. Rooms are clean, bed is comfy. First time that I ate at the restaurant, buffet meal. Was not impressed. Selection adequate but did not meet with my taste buds' expectations. Breakfast not included in the room rate and the price charged is a bit steep.

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Helpful?
Thank RonelleJ1955
GMWillowLake, Manager at Protea Hotel Bloemfontein Willow Lake, responded to this review

Dear RonelleJ1955 Thank you for your review on TripAdvisor, we appreciate your feedback. I am pleased to read that you found our beds comfy and rooms clean, however please accept my sincere apologies for the disappointing experience that you had in our restaurant. Your points are duly noted and have been addressed with the food and beverage TEAM. It is...

Frankfurt, Germany
Reviewed 17 February 2017

Great place to stay, close to 2 shopping malls. We had a wonderful stay, great service provided by the bar/restaurant staff, very nice welcome at reception, rooms were fine. We'll come back on our next trip to South Africa!

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Helpful?
Thank Gerald G

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Protea Hotel Willow Lake provides a serene environment that blends in with nature and the surrounds. The hotel comprises of modern and luxurious rooms, including 2 paraplegic bedrooms; all of which are equipped with air conditioners, selective satellite television channels, tea & coffee making facilities, executive desk with multi adapter plug points, electronic safes and touch dial telephones. Each room has an open plan shower (no baths), with privacy curtains in all twin rooms. Guests are spoilt for choice when it comes to winding down. Choose to relax by the pool or sip on cocktails in the bar and lounge area. Why not visit the exclusive patio, have a bite to eat and experience a breathtaking view of the Bloemfontein Zoo elephant. ... more   less 

Additional Information about Protea Hotel Bloemfontein Willow Lake

Address: 101 Henry Street, Bloemfontein 9301, South Africa
Region: South Africa > Free State > Bloemfontein
Price Range: $97 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Bloemfontein Willow Lake 4*
Number of rooms: 94
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel Bloemfontein Willow Lake staff and other travellers.
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Questions? Get answers from Protea Hotel Bloemfontein Willow Lake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor zoo view at back of building”
vintagebydesire, 7 Sep 2016 | Read review
“View overlooking the zoo, none of the rooms are noisy”
kimroberts7574, 11 Aug 2016 | Read review
“All the rooms are excellent .They are very well serviced .”
botfam, 12 Jul 2016 | Read review
“All the rooms not on street front (Henry street) are comfortable. Some overlook the zoo”
431johanm, 14 May 2016 | Read review
“ask for a room Away from main road”
AstroZD, 19 Apr 2016 | Read review
5 of 5