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DoubleTree by Hilton Hotel Phoenix - Gilbert

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DoubleTree by Hilton Hotel Phoenix - Gilbert
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508 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Phoenix - Gilbert
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Showing 504: English reviews
Mount Airy, United States
Reviewed 10 September 2016

I like this location since it is in a up and coming area. Nice place to shop and eat in walking distance. The hotel is newer and still seems fresh. The staff is some of the best. Any minor issues or room changes are handled without a hassle. The cleaning staff is willing to work around a weird schedule if...

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Helpful?
Thank Timothy G
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Timothy G, What a wonderful review, thank you very much! We're glad that you enjoyed our location, the hotel and that our team was able to accommodate your needs. We look forward to welcoming you back in the future! All the best, Jennifer Bruce Sales Manager

Livermore, California, USA
Reviewed 10 September 2016

Hotel is located across from San Tan shopping center, which has numerous shopping and eating establishments. Small pool, but sufficient. Staff was exceptional, especially the restaurant staff, which were all excellent!!!

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Helpful?
Thank Christina F
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Christina F, Thank you for taking the time to review your most recent stay with us, we appreciate it and I'll be sure to pass on your kind words to our team! Thanks again and have a wonderful day, Jennifer Bruce Sales Manager

Reviewed 6 September 2016

Everything at the Double Tree in Gilbert was very nice. The lady that checked us in was helpful and even gave us cookies. They were also GOOD! We were on the Hilton Honors floor (3) in the hotel. We were pleasantly surprised by the size of the room. The bed and pillows were comfortable and the room was clean. I...

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Helpful?
Thank 14waynet
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear 14waynet, Thank you for such a wonderful 5 star review! We're glad that you enjoyed your stay and would love to have you back anytime you're in town. All the best, Jennifer Bruce Sales Manager

Frisco, Colorado
Reviewed 6 September 2016

We were very pleased with our room. It was clean, quiet, and well appointed. The location of this property is perfect for dining and shopping options. The lobby is very pretty. We didn't order any food so I couldn't comment on the quality but overall this is a great property. We will be back!

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Helpful?
Thank jfjmrk3
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Jfjmrk3, Thank you for choosing us for your getaway! I'm happy to hear that you liked your room and our location and we look forward to welcoming you back in the future! :) Warm Regards, Jennifer Bruce Sales Manager

Chandler, Arizona
Reviewed 5 September 2016

We like to stay at DoubleTree Hotels, but this one did not measure up to most DoubleTrees. When we arrived in the lobby, neither of the front desk employees greeted us or offered to check us in. We had to ask for help. None of our Diamond benefits were explained to us. Additionally, during our stay we saw the same...

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Helpful?
Thank kcsaz
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Kcsaz, We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed these issues with our team. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we...

Atlanta, Georgia
Reviewed 1 September 2016

if you choose to stay here, you'd better hope you don't need to ask the front desk for anything. You will get the impression that you are bothering the staff, even with basic information that they should provide you on arrival so that you don't have to ask. If you need something fixed in your room, they will give you...

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Thank TodayIsAGift
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear TodayIsAGift, We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope...

Richmond, Missouri
Reviewed 31 August 2016

This is a very clean hotel. The staff is amazing!! Food there is excellent, but if you want to go out you are right next to a huge shopping center. The only down side is the gym. The equipment is dated and there are no free weights. It is no big deal because you can go for a run/walk outside...

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Helpful?
Thank Cassandrad64
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Cassandrad64, Thank you for your wonderful 5 star review and for being our guest! I'm glad to hear that you thought our staff was amazing and the food was good and that you liked our location next to the SanTan Village Mall. We look forward to welcoming you back in the future :) All the best, Jennifer Bruce Sales...

Las Vegas, United States
Reviewed 30 August 2016

This hotel doesn't measure up to the standards of a Hilton property. Note, if you want a buffet breakfast, there is a $6.00 charge for Hilton Honors members. Only one treadmill, and a small pool. Don't book a room on the street facing side of the hotel... very noisy and very light.

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Thank Steve S
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Steve S, Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your input on our hotel and apologize you were disappointed with our on-property amenities. We will keep your comments in mind as we continue to evolve our guests' experience moving forward. I encourage everyone to read multiple guest...

Central Arizona, Arizona
Reviewed 29 August 2016

You will not find a more welcoming, congenial, and customer service-oriented staff anywhere in any hotel. Do yourself a favor and stay here when when in the East Valley of Phoenix. This hotel cannot be beat in service, value, location, and overall customer service.

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Helpful?
Thank Jane H
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Jane H, Thank you for such an incredible review, that's awesome! We're so glad that you enjoyed your time here with us and I'll be sure to let the team read your wonderful comments. We look forward to welcoming you back in the future, thanks again and have a wonderful day :) Jennifer Bruce Sales Manager

Florence, Arizona
Reviewed 22 August 2016

The accommodations were nice, comfortable bed and good, cold a/c. The only issue with room was limited tv channels, but it was late so not a big deal. The only thing that disappointed me was the only breakfast options were $11.00 per person buffet or order from menu items. Staff were all very helpful and friendly. Overall good experience.

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Helpful?
Thank patriotmarine
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Patriotmarine, Thank you for taking the time to review your most recent stay with us and for being our guest! I'm glad to hear that you liked your accommodations but I'm sorry that our breakfast offerings disappointed you. We appreciate all feedback and if there is something our guests would like to see offered on our breakfast menu, please...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about DoubleTree by Hilton Hotel Phoenix - Gilbert

Address: 1800 S San Tan Village Pkwy, Gilbert, AZ 85295-6245 (Formerly Legado Hotel)
Region: United States > Arizona > Central Arizona > Gilbert
Price Range: $138 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Phoenix - Gilbert 3.5*
Number of rooms: 121
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Hotel Style:
#3 Family Hotel in Gilbert
#4 Romantic Hotel in Gilbert
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Phoenix - Gilbert staff and other travellers.
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Orange County
over a year ago
over a year ago

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Questions? Get answers from DoubleTree by Hilton Hotel Phoenix - Gilbert staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that doesn't have a level above it. We heard running in the room above us till bedtime.”
 of 5 bubbles Charley21, 7 Nov 2016 | Read review
“Top floors have very high ceilings.”
 of 5 bubbles 428barbiep, 29 Sep 2016 | Read review
“Don't upgrade the breakfast as there is nothing special in the buffet”
 of 5 bubbles billl187, 28 Jul 2016 | Read review
“East rooms face mountain side, West rooms face parking lot.”
 of 5 bubbles alanteam, 31 May 2016 | Read review
“Higher floor is better”
 of 5 bubbles chris1916, 17 May 2016 | Read review
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