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DoubleTree by Hilton Hotel Phoenix - Gilbert

Expedia.comUSD 123*
View Deal
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 128*
USD 123*
USD 128*
USD 123*
USD 128*
USD 123*
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DoubleTree by Hilton Hotel Phoenix - Gilbert
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561 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Phoenix - Gilbert
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Showing 557: English reviews
bandon, United States
Reviewed 18 March 2017

this is the first year we had problems. This can happen any time, so we are definitely coming back. The location of your hotel is perfect in our recreation plans and we have recommended this hotel to all our friends and family.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jim O
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Jim O, Thank you for taking the time to review your most recent stay and for being such a loyal guest, we greatly appreciate it! I'm sorry to hear that you had problems during your stay, but I'm glad that you'll be coming back and thank you very much for recommending us to your family and friends, that's wonderful!...

Flgstaff, United States
Reviewed 11 March 2017

The first night was rather disappointing! The cable didn't work in my room the first night... Since there were no other rooms available, the front desk gal said it would have to wait till the next day to have the cable repaired... The afternoon of the next day, I went to the lobby to see if I could get some...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Darryl S
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Darryl S, I'm sorry to read about your disappointing experience with the cable on your television the first night of your stay. Please contact our general manager, Kevin at 480-809-4100 and we'll make it right. Thank you, Jennifer Bruce Sales Manager

Wilmington
Reviewed 7 March 2017

The lobby of this hotel is very beautiful and welcoming. there was fresh cucumber or lemon water waiting by reception each day. the staff was attentive courteous and very helpful. Room service breakfast was delicious and so much food for the money. Location was excellent for our visit.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Graceann G
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Graceann G, Thank you for your wonderful five star review and for being our guest! We're glad that you liked your room service breakfast and our location and we look forward to welcoming you back in the future! All the best, Jennifer Bruce Sales Manager

AZ
Reviewed 6 March 2017

Nice motel, great amenities, except no continental breakfast & no free coffee. Kinda hard to get up & going when they charge $2.00 for coffee outside your room. Expensive ($10 for stack of pancakes) menus items. Like I said, very nice motel & amenities, but for the price, you can do better at most, if not all other motel chains.

Review collected in partnership with DoubleTree by Hilton
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1Thank 283trump2016
Management response:

Thank you for taking the time to bring your concerns to the properties attention. I was glad to see that you enjoyed the property and for the most part your stay. Doubletree as a brand does not offer a complimentary breakfast as part of the room rate. We do offer a Bed and breakfast package that is a good value...

Scottsdale, Arizona
Reviewed 5 March 2017

Great quick stay in Gilbert at this Doubletree. My daughter had a dance competition at the Higley Center and this was probably 5-8 minutes away and right across the street from Top Golf. Check in was quick and easy and they gave us 2 of the Doubletree cookies. The room was clean and a regular hotel room. My particular room...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank aliciaw17
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Aliciaw17, Thank you for taking the time to review your most recent stay with us and we look forward to having you back during your next dance competition in the area! All the best, Jennifer Bruce Sales Manager

Bensalem, Pennsylvania
Reviewed 3 March 2017

I was greated at midnight by a lovely lady! She was kind enough and alert (more than I was) to see how exhausted I was. She offered me two warm cookies and a water! What a sweetheart. She even asked me if I was to be woken up at a certain time! I've never felt so cared for in my...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Yvette_Patino
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Yvette_Patino, What a wonderful review! I will be sure to pass on your kind words to our night auditor - she is indeed a wonderful part of our team! Thanks again and have a wonderful day! :) Jennifer Bruce Sales Manager

Mesa, Arizona
Reviewed 1 March 2017

Greasy spoon smell all the time and horrible breakfast not up to double tree standards. Room fixtures need updating to handle USB devices, they still have eithernet fixtures. Location is great but hotel is poorly managed .

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Mike K
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Mike K, I'm sorry to read your review on your recent visit with us. I can assure you we do comply with Hilton/DoubleTree standards and in some areas even go above and beyond, including with our breakfast offerings. I'd like more information on why you thought our breakfast was "horrible" as we do listen to guests comments and suggestions...

Jdjd
Reviewed 26 February 2017

Nice room but pricey. A lot of shopping around and staff was friendly beds are very comfortable. Had trouble getting room service and Internet was terrible. Food that was served during conference was pretty good. Had continental breakfast but I believe this was not supplied by hotel but by school. Coffee pot in room was nice and coffee was good....

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Elizabeth G
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Elizabeth G, Thank you for taking the time to review your most recent stay with us! We're glad that you liked our staff and that your bed was comfortable but I'm sorry to hear about your slow internet. I believe that was an isolated incident that we have corrected as we do realize fast, reliable wifi is very important...

Albuquerque, United States
Reviewed 14 February 2017

enjoyable stay. the staff was pleasant, courteous and helpful. The hotel was clean and the amenities (food, bar, conference rooms) were good. The proximity to the shopping area with its dinning options was a positive.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 687lewisc
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear 687lewisc, Thank you for taking the time to review your stay with us and for being our guest, we appreciate it and look forward to welcoming you back in the future! :) All the best, Jennifer Bruce Sales Manager

Rio Rancho, United States
Reviewed 14 February 2017

Nice hotel, quiet room, comfortable bed, good pillows. On-site restaurant/bar had good variety of foods including nice salads. Conference facilities can accommodate very large groups. Near a mall and other shopping.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank ritasV2827QQ
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear RitasV2827QQ, What a wonderful 5 star review, thank you very much! All the best, Jennifer Bruce Sales Manager

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about DoubleTree by Hilton Hotel Phoenix - Gilbert

Address: 1800 S San Tan Village Pkwy, Gilbert, AZ 85295-6245 (Formerly Legado Hotel)
Region: United States > Arizona > Central Arizona > Gilbert
Price Range: $131 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Phoenix - Gilbert 3.5*
Number of rooms: 121
Reservation Options:
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Hotel Style:
#3 Family Hotel in Gilbert
#4 Romantic Hotel in Gilbert
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Phoenix - Gilbert staff and other travellers.
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Orange County
over a year ago
over a year ago

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Questions? Get answers from DoubleTree by Hilton Hotel Phoenix - Gilbert staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay someplace else”
Stormrider45, 21 Apr 2017 | Read review
“Ask for a room that doesn't have a level above it. We heard running in the room above us till bedtime.”
Charley21, 7 Nov 2016 | Read review
“Top floors have very high ceilings.”
428barbiep, 29 Sep 2016 | Read review
“Don't upgrade the breakfast as there is nothing special in the buffet”
billl187, 28 Jul 2016 | Read review
“East rooms face mountain side, West rooms face parking lot.”
alanteam, 31 May 2016 | Read review
5 of 5
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USD 123* /night
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Prices are for 1 room, 2 adults
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