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Best Western Douglas Inn & Suites

189 reviews
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Traveller (33)
Room & Suite (17)
Dining (2)
Overview
  • Excellent45%
  • Very good31%
  • Average13%
  • Poor5%
  • Terrible6%
Travellers talk about
“mexican border”(6 reviews)
“place to stay”(13 reviews)
“taco bell”(3 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
All hotel details
Offers from Best Western Douglas Inn & Suites
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (189)Write a Review
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All reviewsmexican borderplace to staytaco bellbest hotel in towngreat hotellight bulbbiscuits gravyvery clean hotelfresh cookiescomfortable roomsyogurtstaying at this hotelstaff was very friendly and helpfulthe breakfast areathird floornice poolhot breakfast
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11 - 15 of 176 reviews
Reviewed 15 October 2017

Excellent staff and service to be found at Best Western, Douglas AZ. I have stayed at this facility on an off for several weeks. For the few problems I have encountered; ie switching out a broken office chair, needing a light bulb, have been remedied...More

Review collected in partnership with Best Western
Thank scotti121
Response from esmeralda v, Manager at Best Western Douglas Inn & SuitesResponded 24 October 2017

scotti121, Thank you for taking the time to review our hotel. I am so glad to hear that you experienced a pleasant stay during your visit to our property. We hope to see you again soon. Regards, Esmeralda

Reviewed 14 October 2017

From check in to check out the only thing positive was the front desk staff at check out. Our reservation was wrong, they gave us keys to rooms already occupied. After an hour at front desk they found us two rooms near each other as...More

Review collected in partnership with Best Western
Thank Andrea A
Response from esmeralda v, General Manager at Best Western Douglas Inn & SuitesResponded 17 October 2017

Andrea, Thank you for taking the time to review our hotel. I apologize that you stay wasn't as pleasant as you hoped it would be. We will work on the issues and make sure that it does not occur again. Regards, Esmeralda.

Reviewed 25 September 2017

This hotel is very nice, modern, well kept up and the service is great. It is definitely the best hotel in town. I highly recommend it. It is a bit pricey for the area but worth the extra money to have such a nice place...More

Review collected in partnership with Best Western
Thank delaneas2017
Response from esmeralda v, General Manager at Best Western Douglas Inn & SuitesResponded 29 September 2017

delaneas2017, On behalf of our team i would like to thank you for taking the time to review our hotel on this site. We appreciate your business and value your feedback. It is always so nice to hear that our guests had a pleasant stay....More

Reviewed 12 September 2017

Not clean at ALL , switched rooms 3 times and all of them had a cleanliness issue, housekeeping did a poor job. Had to check out early ! Staff was not rude but was not very helpful. Alot of times they were hard to find!More

Review collected in partnership with Best Western
Thank dessie733
Response from esmeralda v, General Manager at Best Western Douglas Inn & SuitesResponded 14 September 2017

Dessie773, I would like to apologize for the inconvenient you encountered during your most recent stay at the Best Western Douglas Inn and Suites, this is not usual behavior. On behalf of my team I would like to apologize for not meeting your expectations. I...More

Reviewed 6 September 2017

The Douglas, AZ Best Western majority front desk staff appear to not want to be there. The internet was not working for 2 weeks. There was a fire alarm that sounded on and off an entire night. The walls are extremely thin, but I chose...More

Review collected in partnership with Best Western
Thank 522brandts
Response from esmeralda v, Manager at Best Western Douglas Inn & SuitesResponded 9 September 2017

Thank you for staying at our property. On behalf of our entire team. I would like to apologize for not exceeding your expectations. We are on the process on putting a new internet system on the hotel. Your satisfactions is important to us and we...More

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Free Parking
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Laundry Service
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Spa
Fitness Centre with Gym / Workout Room
Outdoor pool
Tennis Court
Details
Price range
USD 137 - USD 166 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
USD 137 - USD 166 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (33)
Room & Suite (17)
Dining (2)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"3rd floor is best for any noise reduction"
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"The suite was the same price as the double queens"
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"ask for upstairs room"
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"Top floor has a good view of the mountains"
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