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Best Western Douglas Inn & Suites

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Traveller (36)
Room & Suite (20)
Dining (2)
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Overview
  • Excellent44%
  • Very good31%
  • Average13%
  • Poor6%
  • Terrible6%
Travellers talk about
“mexican border”(6 reviews)
“place to stay”(13 reviews)
“great hotel”(10 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
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Reviews (194)
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181 results
Traveller rating
76
56
25
11
13
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Time of year
LanguageEnglish
76
56
25
11
13
Show reviews that mention
All reviewsmexican borderplace to staygreat hotelbiscuits gravyvery clean hotelcomfortable roomsground flooryogurtstaying at this hotelstaff was very friendly and helpfulthe breakfast areanice poolhot breakfastazwalmartbwbulb
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1 - 5 of 181 reviews
Reviewed 4 days ago

Not many choices in this area. This hotel is your best option. Clean, pool, breakfast and business computers. Rates are slightly high though. Employees are friendly but the front desk often is not staffed and difficult to find someone when needed.More

Review collected in partnership with Best Western
Thank kduffysr
Response from esmeralda v, General Manager at Best Western Douglas Inn & SuitesResponded 3 days ago

Kduffysr, Thank you for taking the time to review our hotel The Best Western Douglas Inn and Suites in Douglas, AZ. I appreciate your honesty. This is the best was to know our flaws and it gives us room for improvement. We appreciate your business...More

Hotel's Favourite
Reviewed 11 August 2017

Very clean hotel. Rooms are in great shape. The beds were super comfortable. The shower is amazing. The bathroom is very large and accommodating. The staff is very friendly and helpful. Will definitely return to this hotel.More

Review collected in partnership with Best Western
Thank G7985WMsusans
Response from esmeralda v, Manager at Best Western Douglas Inn & SuitesResponded 16 August 2017

Dear G7985WMsusans Thank you for your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience...More

Reviewed 1 week ago

We rang ahead and spoke with Daniel who was very helpful, great guy, Mary at the Spa was super nice. The room was very clean. Everything we needed. My husband is 6 foot 7 and the bed was really generous. Lovely toiletries. Yummy hospitality tray....More

Thank newaw
Response from esmeralda v, General Manager at Best Western Douglas Inn & SuitesResponded 1 week ago

Thank you for taking the time to make a review. Unfortunately this is the Best Western Douglas inn and suites in Douglas, AZ. Our facility does not offer a spa or a casino. I believe you meant to review another property. Have a great day....More

Reviewed 15 March 2018

We are Best Western Diamond Select rewards members, in other words we stay at BW's a lot. At this level we are to receive some extras including a room upgrade. We had to demand this after going to the first room they gave us that...More

Thank Duane - Glenda Z
Response from esmeralda v, Manager at Best Western Douglas Inn & SuitesResponded 17 March 2018

Dear Duane- Glenda Z On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better...More

Reviewed 10 March 2018

This place needs nicer rooms. Better accommodations for extended periods of stay. Better laundry equipment. Better pest/bug control. One of my favorite shirts had a hole burned through it from using the dryer in the laundry room. Also, I keep running into little bugs in...More

Review collected in partnership with Best Western
Thank tonyjrod88
Response from esmeralda v, Manager at Best Western Douglas Inn & SuitesResponded 10 March 2018

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Free Parking
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Laundry Service
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Spa
Fitness Centre with Gym / Workout Room
Outdoor pool
Tennis Court
Details
Price range
USD 136 - USD 165 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
USD 136 - USD 165 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (36)
Room & Suite (20)
Dining (2)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"For a quiet stay pick rooms on the top floor away from the highway."
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"3rd floor is best for any noise reduction"
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"The suite was the same price as the double queens"
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"ask for upstairs room"
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